You will get 24/7 Email, Chat, and Phone Support for Your Business
Project details
Are you in need of exceptional 24/7 customer support? With over four years of marketing and office administration background, I possess top-notch communication skills and creative problem-solving abilities.
My services include:
• Email: Timely and professional responses to inquiries, complaints, and feedback with personalized and automated solutions for enhanced customer satisfaction.
• Chat: Real-time engagement using various platforms
• Phone: Courteous and attentive call handling, utilizing active listening, empathy, and problem-solving skills to ensure customer satisfaction.
In addition to my customer service expertise, I have marketing and office administration experience, enabling me to offer a comprehensive skill set for your project. As a psychology student and teen counselor, I understand the importance of empathy and confidentiality in creating a safe environment for clients.
With my dedication to providing excellent service and building strong client relationships, I'm eager to contribute to your next project. Let's work together to deliver exceptional customer support!
My services include:
• Email: Timely and professional responses to inquiries, complaints, and feedback with personalized and automated solutions for enhanced customer satisfaction.
• Chat: Real-time engagement using various platforms
• Phone: Courteous and attentive call handling, utilizing active listening, empathy, and problem-solving skills to ensure customer satisfaction.
In addition to my customer service expertise, I have marketing and office administration experience, enabling me to offer a comprehensive skill set for your project. As a psychology student and teen counselor, I understand the importance of empathy and confidentiality in creating a safe environment for clients.
With my dedication to providing excellent service and building strong client relationships, I'm eager to contribute to your next project. Let's work together to deliver exceptional customer support!
Purpose
BusinessIndustry
Agriculture, Arts & Design, Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Environmental, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$85
|
Advanced
$170
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 10 | 20 | 30 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10Frequently asked questions
About Velmar
Adept Marketer and Customer Service Guru with a Passion for Excellence
Kisumu, Kenya - 1:22 pm local time
In my previous role as a marketing executive, I was responsible for conducting market research, brainstorming themes for advertisements, negotiating terms and rates, developing rapport with clients, composing direct marketing communications, applying strategies for targeting marketing projects, developing listening skills, and writing reports. I also have experience in office administration, including sorting and sending mails, maintaining files, welcoming and attending to visitors, answering phone calls, taking and delivering messages, ensuring the office runs smoothly and tidy, and carrying out services such as provision of sanitary bins, cleaning services, fumigation and pest control.
As a customer service expert, I have a deep understanding of the customer journey and the importance of providing excellent customer service. I am proficient in handling customer inquiries, complaints, and feedback via email, chat, phone, and social media. I am also skilled in collecting and documenting customer feedback, as well as training other customer service representatives.
I am a highly motivated and results-oriented individual with excellent verbal and written communication skills, as well as creativity and problem-solving abilities. I am also a certified psychology student and a volunteer teen counselor, which gives me a unique understanding of the human psyche and how to build rapport with people.
I am passionate about providing excellent service to clients and building lasting relationships. I am confident that I can use my skills and experience to help your business achieve its marketing and customer service goals.
Please feel free to contact me anytime to discuss your needs and expectations.
Steps for completing your project
After purchasing the project, send requirements so Velmar can start the project.
Delivery time starts when Velmar receives requirements from you.
Velmar works on your project following the steps below.
Revisions may occur after the delivery date.
Gather requirements
Once I have received the client's requirements, I will review them carefully and ask any clarifying questions. I will also need to gather additional information, such as the client's goals for the project, their budget, and their timeline.
Reviewing your goals and familiarizing myself with your business
I will review the information and materials that you provide me and familiarize myself with your business and customer support service before starting to work