You will get 24/7 Email, Chat & Social Media Support for Growing Brands
Project details
With 6+ years in customer support, I offer more than just replies. I deliver meaningful customer experiences. I handle email, live chat, and social media with empathy, speed, and professionalism, helping you build trust and long-term loyalty.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$175
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 6 days |
Number of Hours of Work | 5 | 10 | 12 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$15
Summary Report
+$10
Live Chat Support
(+ 1 Day)
+$25Frequently asked questions
About Shanee
Customer Support
Linstead, Jamaica - 7:57 am local time
I’m skilled in tools like Zendesk, Shopify, Meta Business Suite, Freshdesk, and Slack. Whether it’s resolving customer issues, managing inboxes, or creating thoughtful responses that match your brand’s tone, I deliver fast, friendly, and effective support.
Let’s work together to keep your customers happy and your inbox under control!
Steps for completing your project
After purchasing the project, send requirements so Shanee can start the project.
Delivery time starts when Shanee receives requirements from you.
Shanee works on your project following the steps below.
Revisions may occur after the delivery date.
Review Provided Materials & Access Tools
I’ll go through all the information you share, including brand guidelines, FAQs, and system access (e.g., Zendesk, Meta Business Suite, Shopify) to understand your workflows and expectations.
Familiarize Myself with Your Brand Voice
I'll study your tone of voice, product/service info, and any previous support interactions to ensure I respond to your customers in a way that reflects your brand accurately and professionally.