You will get 24/7 live chat support, email support and phone support.
Top Rated
Project details
Looking for an Exceptional Customer Service Representative? Ready to Outsource Your Customer Service Support?
With a team of highly skilled professionals, I offer 24/7 Premium Customer Support Services, including:
✔️ Customer Service Agent (Email and Live Chat)
✔️ Social Media Engagement Agent
✔️ Product Listing (Amazon and E-commerce)
✔️ Handling Customer Exchanges, Refunds, and Technical Support
✔️ Meticulous Excel Record-Keeping for Bookings, Orders, Exchanges, and Refunds
Why Choose Me?
✔️ Extensive Experience
✔️ Rapid Response Times
✔️ Consistently High-Quality Output
✔️ Proficiency in English and Strong Project Understanding
✔️ Competitive Pricing
We Excel on Various Platforms:
✔️ Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.)
✔️ Chat Support (Tawk to, Tidio, LiveAgent, Slack, Whatsapp, Gmail, etc.)
✔️ Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.)
I bring a wealth of experience in customer service across diverse industries, and I'm committed to managing your customers effectively. Your satisfaction is guaranteed.
Open to long-term and permanent positions!
Thank you!
With a team of highly skilled professionals, I offer 24/7 Premium Customer Support Services, including:
✔️ Customer Service Agent (Email and Live Chat)
✔️ Social Media Engagement Agent
✔️ Product Listing (Amazon and E-commerce)
✔️ Handling Customer Exchanges, Refunds, and Technical Support
✔️ Meticulous Excel Record-Keeping for Bookings, Orders, Exchanges, and Refunds
Why Choose Me?
✔️ Extensive Experience
✔️ Rapid Response Times
✔️ Consistently High-Quality Output
✔️ Proficiency in English and Strong Project Understanding
✔️ Competitive Pricing
We Excel on Various Platforms:
✔️ Ticket Support Systems (Zendesk, Freshdesk, Helpdesk, Gorgias, etc.)
✔️ Chat Support (Tawk to, Tidio, LiveAgent, Slack, Whatsapp, Gmail, etc.)
✔️ Social Media (Facebook, Twitter, Instagram, LinkedIn, etc.)
I bring a wealth of experience in customer service across diverse industries, and I'm committed to managing your customers effectively. Your satisfaction is guaranteed.
Open to long-term and permanent positions!
Thank you!
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Transportation & Automotive, Travel & Tourism, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$75
|
Standard
$250
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 30 days |
Number of Hours of Work | 12 | 40 | 176 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6
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About Mahtab
Customer Support Expert (Email, Chat, Phone) | GoHighLevel | eCommerce
98%
Job Success
Lahore, Pakistan - 1:45 am local time
As a Top Rated Plus freelancer with 8,600+ hours of proven performance, I specialize in Email, Live Chat, and Phone Support that strengthen customer trust, reduce escalations, and protect your brand reputation.
With 6+ years of experience, I don’t just answer tickets; I build structured, scalable support systems that improve retention and protect revenue.
📈 What Your Business Gains
✔ Faster response times & reduced ticket backlog
✔ Higher customer retention and repeat business
✔ Fewer escalations, disputes, and refund losses
✔ Professional handling of high-volume support
✔ Consistent, on-brand customer communication
✔ A reliable support structure that grows with your business
When customers feel heard and valued, they stay longer, and they spend more.
🚀 Technical Strength = Faster Resolutions
Unlike traditional support agents, I solve both customer-facing issues and backend technical problems, without constant supervision or hand-holding.
• GoHighLevel (2,000+ agencies supported) – workflows, automations, funnels, pipelines
• Email/SMS setup (Twilio, Mailgun)
• Stripe integrations & troubleshooting
• Shopify store management
• Zendesk, Gorgias, Freshdesk, HubSpot, Intercom
Fewer hand-offs. Faster fixes. Less stress for you.
💼 A Low-Supervision, High-Ownership Partner
I work independently, take ownership of tasks, and proactively identify issues before they grow.
You won’t need to micromanage. I focus on delivering consistent results while keeping you informed.
Why Clients Continue Working With Me
✔ Top Rated Plus – Top 3% on Upwork
✔ 8,600+ Hours of Proven Client Trust
✔ 6+ Years of Professional Experience
✔ Customer Support + Technical Hybrid
✔ Calm under pressure, detail-oriented, reliable
You’re not hiring someone to “reply to messages.”
You’re hiring someone who protects your revenue, strengthens customer relationships, and brings structure and stability to your operations.
If you’re ready for dependable, growth-focused support, LET'S CONNECT.
Steps for completing your project
After purchasing the project, send requirements so Mahtab can start the project.
Delivery time starts when Mahtab receives requirements from you.
Mahtab works on your project following the steps below.
Revisions may occur after the delivery date.
Steps
After Initiation, I will follow these steps: Process setup, quality assurance, and 24/7 availability. Then I will Continuously monitor, get feedback, and make improvements for project success.