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You will get 24/7 Shopify Email, Chat & Phone Customer Support by Expert Team
Top Rated
Top Rated
Project details
Looking for a dependable, experienced team to handle your Shopify customer support around the clock? At Philport, we offer professional 24/7 email, chat, and phone support tailored for growing eCommerce brands.
Our support agents are trained in Shopify Admin, order management, refunds, tracking updates, and live issue resolution. We’ve worked with top Shopify brands and understand how fast, friendly, and consistent service impacts customer retention and conversion.
Choose from flexible plans:
✔ Starter – 2 agents covering 16 hours/day on weekdays
✔ Standard – 3 agents for full weekday 24-hour coverage
✔ Advanced – Full 24/7 support with 4 rotating agents
We work with tools like Gorgias, Zendesk, ReAmaze, Shopify Inbox, and more.
We don’t just answer tickets, we help you build trust with customers by delivering fast, accurate, and friendly support. All plans come with summary reports, KPI monitoring, and personalized onboarding.
Let our team reduce your workload and deliver world-class customer service while you focus on growing your store.
Our support agents are trained in Shopify Admin, order management, refunds, tracking updates, and live issue resolution. We’ve worked with top Shopify brands and understand how fast, friendly, and consistent service impacts customer retention and conversion.
Choose from flexible plans:
✔ Starter – 2 agents covering 16 hours/day on weekdays
✔ Standard – 3 agents for full weekday 24-hour coverage
✔ Advanced – Full 24/7 support with 4 rotating agents
We work with tools like Gorgias, Zendesk, ReAmaze, Shopify Inbox, and more.
We don’t just answer tickets, we help you build trust with customers by delivering fast, accurate, and friendly support. All plans come with summary reports, KPI monitoring, and personalized onboarding.
Let our team reduce your workload and deliver world-class customer service while you focus on growing your store.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, Fashion & Apparel, Food & Beverage, Logistics & Supply Chain Management, Marketing & Advertising, Media & Entertainment, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$1,920
|
Standard
$3,600
|
Advanced
$4,704
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Hours of Work | 320 | 600 | 784 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
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SW
Savinda W.
Feb 6, 2026
Customer Service for RestOrganic
Carl is dedicated, prompt and fantastic to work with. Great communication skills. He is a quick learner and picked up the job right away without any issues. I would highly recommend for customer service based work.
AS
Arham S.
Dec 29, 2025
E-Commerce Customer Support Specialist for Beauty Brand (Email + Order Resolution)
VT
Victoria T.
Aug 6, 2025
Process Overview
FC
Francis C.
Dec 22, 2024
Product Page Builder
Carl is an excellent professional. For months our company has hired him to launch the different campaigns we present. His work is always excellent, professional and on time. I recommend him 100% and I will continue working with him without hesitation.
FC
Francis C.
Oct 10, 2024
FULL TIME: Shopify Developer , GemPages Expert Wanted
Carl is an excellent professional, his apps and work done for our company have been of premium quality. I would recommend him 100%, you will not regret it.
About Carl Michael
Tech/Customer Support Specialist | 8+ years of experiece in Shopify
100%
Job Success
Sagay, Philippines - 4:55 pm local time
Need a reliable Shopify Customer Support Expert to handle your email, chat, and helpdesk? That’s where I come in.
I help Shopify brands streamline operations, deliver exceptional customer service, and solve technical store issues without the chaos. Having built and managed e-commerce brand operations from the ground up, from product development to distribution, I understand firsthand that every customer interaction impacts your bottom line and brand reputation.
As a Top-Rated Plus expert with 9+ years of hands-on Shopify experience, I work with fast-scaling eCommerce brands that need reliable execution, not guesswork.
What I Help Shopify Brands With:
🛎 Customer Support & Helpdesk Management
Full email communication & online chat support
Ticketing system mastery (Gorgias, ReAmaze, HelpScout, Zendesk)
Refunds, chargebacks, and dispute resolution
SLA-driven, brand-aligned customer service
KPI tracking & workflow optimization
📦 Product Listing & Store Operations
Order processing, tracking, & ecommerce order fulfillment
Bulk CSV uploads & admin management
SEO-optimized titles & descriptions
Image editing (Canva Pro) & backend operational support
🎨 Theme Customization & Troubleshooting
Liquid edits & custom sections
App conflict resolution & bug fixes
UX improvements & performance-focused adjustments
⚙️ Shopify App Support & Technical Assistance
App onboarding & configuration
Integration troubleshooting & API-based issue diagnosis
Technical documentation & dev-level investigation
Why Brands Work With Me (Long-Term) ❓
🏆 100% Job Success | Top Rated Plus
💬 Fast, structured, and empathetic communication
💡 Deep Shopify ecosystem knowledge (apps, UX, dev, support)
👩💻 A trained support team ready when scale is needed
🤝 Solutions-first mindset, not just ticket answering
I don’t just "reply to tickets." I build customer service systems that protect your brand and improve buyer retention.
Whether you need daily helpdesk management, a Shopify technical admin, app troubleshooting, or a reliable long-term support partner, I’m here to help you scale smoothly.
Let’s turn your support operations into a competitive advantage. Send me a message and let’s discuss your store!
Steps for completing your project
After purchasing the project, send requirements so Carl Michael can start the project.
Delivery time starts when Carl Michael receives requirements from you.
Carl Michael works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Onboarding & Access Setup
We review client materials, set up tool access, and align on shift schedules.
Agent Setup & Training
Our agents are briefed on your SOPs, tools, tone of voice, and support workflows.