Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get 30-Day Customer Support Management

Md A.Status: Offline
Md A. Md A.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Md, priced and ready to go.
Md A.Status: Offline
Md A. Md A.
4.8
Top Rated
Preview image

Let a pro handle the details

Buy Customer Support services from Md, priced and ready to go.

Project details

What's Included:

Handle all customer emails and live chat (business hours)
Process returns, refunds, and exchanges
Order tracking and shipping updates
Create and maintain customer support templates
Weekly performance reports (response times, satisfaction scores)
Escalation procedures for complex issues
Customer feedback collection and analysis

Perfect For:
Store owners spending 2+ hours daily on customer service who want to focus on growing their business.

Why Clients Love This:
"Get your time back while maintaining 5-star customer service that actually improves your reviews."
Purpose
Business
Industry
Animals & Pets, Beauty & Cosmetics, Ecommerce, Education, Fashion & Apparel, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Media & Entertainment, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Wellness
Language
English

What's included $597

These options are included with the project scope.

$597
  • Delivery Time 30 days
  • Number of Hours of Work 120
    • Scriptwriting
    • Summary Report
    • Email Support
    • Live Chat Support
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$200
4.8
52 reviews
83% Complete
(43)
15% Complete
(8)
2% Complete
(1)
1% Complete
(0)
1% Complete
(0)

SW

Stevie W.
5.00
Feb 4, 2026
Operations manager & customer support Md is amazing! Very attentive and pays attention to detail. Would definitely recommed.

UQ

Usama Q.
4.00
Nov 27, 2025
WordPress & WooCommerce Data Entry Specialist

MG

Mcpld G.
5.00
Jun 24, 2025
Ecommerce Email Support Manager Needed

EC

Erin C.
4.80
Apr 6, 2025
Shopify Product Upload Specialist for Ramps and Docking Equipment

MK

Martin K.
5.00
Mar 20, 2025
Virtual assistant to continuously update our internal documents No comment.
Md A.Status: Offline

About Md

Md A.Status: Offline
E-Commerce Manager | Customer Service & Executive Virtual Assistant
100% Job Success
4.8  (52 reviews)
Kuala Lumpur, Malaysia - 11:44 pm local time
Struggling to keep up with daily store management while trying to grow your business?

I help e-commerce owners increase sales and reduce operational headaches by handling everything from product uploads to customer support, so they can focus on what matters most. Over the last decade, I’ve worked with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more. Some of the recent businesses I have worked with are rawcreation.com, enchantihome.com, and bedquarter.ae.

Furthermore, I have my own e-commerce store for my Cricket Equipment business named "A3 Sports" based in Malaysia. We are supplying high-quality cricket equipment throughout Malaysia and working to expand the business in all the Southeast Asian countries. Currently, we are generating yearly revenue over USD 125K solely from the Malaysian market and projecting to surpass USD 650K by the end of 2026, including the overseas market.

I know how overwhelming it can be to juggle product listings, customer inquiries, order processing, and inventory management while trying to scale your business. That's why I specialize in becoming your reliable right hand.

My approach is simple: I learn your business inside and out, then handle the day-to-day operations with the same care you would. Whether it's optimizing product titles for better visibility, managing customer support to maintain 5-star ratings, or ensuring orders flow smoothly from purchase to delivery, I've got you covered.

I've helped e-commerce stores streamline their operations across platforms like Shopify, WooCommerce, Amazon, and eBay. From processing hundreds of orders weekly to managing customer inquiries that turn complaints into repeat customers, I handle it all with precision and speed.

Clients say I'm incredibly reliable, proactive with updates, and always deliver ahead of deadlines. I believe in making your business run smoother, not adding more complexity to your day. I have over a decade of experience of working with over 50 e-commerce brands, ranging from startups to 8-figure enterprises, across dozens of industries. Some of these include fashion, beauty, manufacturing, supplements, electronics, and many more.

If you're ready to have someone you can trust completely with your store operations, without missing deadlines or dropping the ball on customer service, let's chat. I'd love to learn more about your business and show you how I can help it thrive.

Steps for completing your project

After purchasing the project, send requirements so Md can start the project.

Delivery time starts when Md receives requirements from you.

Md works on your project following the steps below.

Revisions may occur after the delivery date.

30-Day Customer Support Management

Review the work, release payment, and leave feedback to Md.