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You will get 4 hours a day of customer service
Project details
I can provide 4 hrs a day customer service through email, chat, or social media channels.
- Guaranteed that all customer queries will be addressed in an accurate and timely manner
- I also support other tasks like handling returns and refunds, as well as dispute and charge backs.
I'm an experienced Customer Service Specialist for over 9 years and demonstrated success in helping dropshippers with their day to day tasks, not just only customer service but other areas like
- store management
- order fulfillment
- product research
- product listing
- sourcing and communicating with suppliers
- manage return and refunds
- handle disputes and charge backs
- Guaranteed that all customer queries will be addressed in an accurate and timely manner
- I also support other tasks like handling returns and refunds, as well as dispute and charge backs.
I'm an experienced Customer Service Specialist for over 9 years and demonstrated success in helping dropshippers with their day to day tasks, not just only customer service but other areas like
- store management
- order fulfillment
- product research
- product listing
- sourcing and communicating with suppliers
- manage return and refunds
- handle disputes and charge backs
Purpose
BusinessIndustry
EcommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$140
|
Standard
$280
|
Advanced
$560
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 20 days |
Number of Hours of Work | 20 | 40 | 80 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | |||
Live Chat Support | - | - | - |
Frequently asked questions
About Mary Rhose
Shopify Store Manager | eCommerce Operations & Dropshipping Expert
Valenzuela, Philippines - 1:18 am local time
Hi, I'm Mary. I started in ecommerce in 2019 and have since worked with 8-figure multi-store owners — including one running 18 stores across the UK. Today I manage 16 Shopify stores simultaneously as Head of a Product Management Team, and I've helped 7-figure dropshipping businesses scale smoothly by taking daily operations completely off the owner's plate.
Here's what I've noticed working inside these fast-growing stores — the owners who scale aren't doing everything themselves. And if you're still doing it all, this is probably what your days look like:
You're answering customer emails instead of working on growth
- Orders, refunds, and supplier issues pile up faster than you can clear them
- Your product listings are outdated or falling behind
- You want to delegate but feel like no one will manage it the way you do
- You end every day exhausted, knowing tomorrow starts the same way
If this hits home, take a breath. This is the reality for most growing Shopify store owners. But here's the good news.
After years inside high-volume ecommerce operations, I know exactly what needs to be delegated, systematized, and optimized for your store to run without you in every detail. Here's how I do it.
Secret #1: Right now your store depends on you being available every single day. With proper operations support, daily tasks — fulfillment, listings, customer service — get handled consistently and professionally. Your store keeps moving even when you're focused on growth.
Secret #2: If customer inquiries, disputes, and refunds are eating your time, that stops here. I manage support promptly and professionally, protecting your store's reputation and recovering hours you didn't even realize you were losing.
Secret #3: If your product listings are disorganized, inconsistent, or falling behind, I research, upload, and maintain your catalog regularly — so your store stays professional, updated, and conversion-ready at all times.
Secret #4: If your operations still depend on you holding everything together, I build the workflows and systems that let your store scale without the chaos — so growth feels organized, not overwhelming.
Now imagine — 90 days from now, you wake up without a backlog. Your store is running. Your customers are taken care of. And your time is finally spent on marketing, scaling, and the decisions only you can make.
If you're a Shopify store owner generating sales but buried in daily operations — send me a message here on Upwork. Tell me about your store, your biggest operational challenge, and your goals for the next 90 days. Let's build a store that doesn't need you in every detail to thrive.
Steps for completing your project
After purchasing the project, send requirements so Mary Rhose can start the project.
Delivery time starts when Mary Rhose receives requirements from you.
Mary Rhose works on your project following the steps below.
Revisions may occur after the delivery date.
List my tasks
1. List down all the tasks that you need help with 2. Discuss details and if you have project management tool, you can put the tasks there (asana,trello,etc)