You will get 8 hours of customer experience consultation
Top Rated
Top Rated
Project details
I am excited about any opportunity presented where I can work with you and your team to develop your operations processes, manage your team and optimize your customer experience. I am preferably looking for a short-term project, but I would accept long-term depending on time. I have been praised for exceeding quality standards and my passion for designing superb customer journeys. Coming from the operations aspect of the telecommunications sector for over 5 years, I bring a comprehensive set of skills that I believe will be valuable to your firm. My abilities include customer experience particularly sales, collections and retention planning and management, workforce management, training development, and quality management. I have strong experience in supporting multinational change as well as been an instrumental driver in creating a customer-centric culture for both Large and SMBs. This empowers me to provide a firm foundation for any role within the operations or process improvement roles allowing me to cater to your business needs.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Education, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$10
|
Advanced
$14.99
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 8 days |
Number of Hours of Work | 8 | 16 | 36 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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About Quinson
Operations & Process Improvement Manager | Driving Efficiency & Profit
100%
Job Success
Claxton Bay, Trinidad and Tobago - 7:59 pm local time
Key Strengths Include:
✅ Sales Mastery: Proven track record of increasing revenue through effective sales strategies and customer engagement.
✅ Customer Retention: Expert in fostering lasting relationships, increasing client satisfaction, and reducing churn.
✅ Operations Management: Skilled in managing day-to-day business operations, ensuring smooth workflows, and meeting targets consistently.
✅ Process Optimization: Adept at identifying inefficiencies, implementing innovative solutions, and streamlining operations for cost savings.
✅ Administrative Expertise: Strong organizational skills, managing calendars, data entry, and other administrative tasks with precision.
What Sets Me Apart:
I bring a customer-first mindset combined with operational excellence. Whether you need someone to enhance your sales funnel, refine your customer retention strategies, or optimize your internal processes, I deliver measurable results. My solutions are tailored to your unique challenges, ensuring sustained success.
Steps for completing your project
After purchasing the project, send requirements so Quinson can start the project.
Delivery time starts when Quinson receives requirements from you.
Quinson works on your project following the steps below.
Revisions may occur after the delivery date.
Set up a 1-1 Discovery Call
This is where we speak and discuss where your company is at currently and what are your main pain points and discuss areas of improvment(this does not take apart of your consultancy time)
Create a Strategic Plan for the Short and Long term objectives
Once I am fully familiar with how you operate I would then being to create a strategic plan