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You will get 8 hours of customer service support

Elreen Y.Status: Offline
Elreen Y. Elreen Y.
4.3
Preview image

Let a pro handle the details

Buy Customer Support services from Elreen, priced and ready to go.
Elreen Y.Status: Offline
Elreen Y. Elreen Y.
4.3
Preview image

Let a pro handle the details

Buy Customer Support services from Elreen, priced and ready to go.

Project details

You will get a 100% versatile VA that can handle phone, email, live chat, tickets and many more.
I can be the VA that you need in order to provide good customer service to your company.
Purpose
Personal
Industry
Ecommerce, Retail & Wholesale
Language
English
What's included
Service Tiers Starter
$392
Standard
$672
Advanced
$1,400
Delivery Time 7 days 14 days 30 days
Number of Hours of Work
56112240
Scriptwriting
-
-
Summary Report
Social Media Replies
-
Email Support
Live Chat Support
-
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$5
4.3
85 reviews
59% Complete
(50)
26% Complete
(22)
7% Complete
(6)
5% Complete
(4)
4% Complete
(3)

CA

Cyrus A.
5.00
Feb 11, 2026
Executive Assistant – E-Commerce, Operations, and Customer Support (Full-Time, Remote) Elreen helped with customer support for our supplement brand.

BT

Briant T.
1.00
Dec 23, 2025
Customer service DTC brand

MS

Martin S.
5.00
Dec 23, 2025
PA - Ecommerce

EL

EMPIRE TRADE SOLUTIONS L.
5.00
Mar 6, 2025
A+ Pro Virtual Assistant (VA) - Dropshipping Elreen was great to work with

JN

Joel N.
5.00
Feb 12, 2024
Personal VA
Elreen Y.Status: Offline

About Elreen

Elreen Y.Status: Offline
Customer Service & E-commerce Operations Manager | 15+ Years | Dispute
72% Job Success
4.3  (85 reviews)
Gensan, Philippines - 6:10 pm local time
With 15+ years in customer service and 7+ years in eCommerce and dropshipping, I help online businesses reduce disputes, improve customer satisfaction, and streamline daily operations.

I specialize in managing both customer support and backend eCommerce processes, ensuring smooth operations while protecting the business.

What I Can Do for You

✔ Handle customer support (email, chat, phone, and social media) with clear, professional, and empathetic communication
✔ Manage disputes and chargebacks (PayPal, Klarna, Shopify Payments) to reduce losses
✔ Process orders, tracking, refunds, returns, and reshipments efficiently
✔ Coordinate with suppliers and couriers to resolve shipping issues
✔ Maintain product listings, inventory, and store operations
✔ Create SOPs and workflows to improve efficiency and reduce repeat issues
✔ Monitor customer concerns and prevent escalations

Key Strengths

✔ Detail-oriented and highly organized
✔ Proactive problem-solver
✔ Strong communication skills
✔ Reliable and consistent
✔ Able to balance customer satisfaction with business protection

Tools & Platforms

Shopify, Amazon, eBay, Etsy, TikTok Shop
Zendesk, Gorgias, Freshdesk, Intercom, HubSpot

I don’t just respond to customers — I take ownership, solve problems, and help improve your operations.

If you're looking for someone dependable who can support and grow your eCommerce business, I’d be happy to help.

Steps for completing your project

After purchasing the project, send requirements so Elreen can start the project.

Delivery time starts when Elreen receives requirements from you.

Elreen works on your project following the steps below.

Revisions may occur after the delivery date.

Clear Instructions

Would you please provide the time, phone system, log ins and what else you need me to do

Review the work, release payment, and leave feedback to Elreen.