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Project details
I've been handling customer support for 9 years and counting. I deal with a lot of customers with a different attitudes and I manage to handle the situation. I always put a smile on the customer's faces at the end of the day and of course, the most important is I make your company a respective and be on top.
I handled different CRM tools and manage over 50 Shopify stores. I can work independently as well.
My goal is to make the customer happy at the same time your company will benefit as well.
I handled different CRM tools and manage over 50 Shopify stores. I can work independently as well.
My goal is to make the customer happy at the same time your company will benefit as well.
Purpose
BusinessIndustry
Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Hardware & ElectronicsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$200
|
Standard
$500
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 7 days | 6 days | 5 days |
Number of Hours of Work | 40 | 40 | 40 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
24 reviews
(22)
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NB
Noah B.
Apr 24, 2026
🚚 Supply Chain Manager (E-commerce Fashion – US Market, 200 Orders/Day)
I had an excellent experience working with Jane. She stepped in during a very chaotic period and immediately brought structure, clarity, and control to our operations. Her ability to stay calm under pressure and focus on solutions made a huge difference for our team.
Jane is extremely reliable, detail-oriented, and takes full accountability for her work. Communication was always clear and proactive, and she consistently went above and beyond to ensure everything was handled properly. She doesn’t just execute tasks, she actually thinks along, improves processes, and takes ownership.
What stood out the most is her commitment and work ethic. She genuinely cares about the outcome and treats the business as if it were her own. That level of involvement is rare and very valuable.
I would absolutely recommend Jane to anyone looking for a high-level, trustworthy professional, and I would work with her again without hesitation.
Jane is extremely reliable, detail-oriented, and takes full accountability for her work. Communication was always clear and proactive, and she consistently went above and beyond to ensure everything was handled properly. She doesn’t just execute tasks, she actually thinks along, improves processes, and takes ownership.
What stood out the most is her commitment and work ethic. She genuinely cares about the outcome and treats the business as if it were her own. That level of involvement is rare and very valuable.
I would absolutely recommend Jane to anyone looking for a high-level, trustworthy professional, and I would work with her again without hesitation.
ST
Stephen T.
Nov 16, 2025
Operations & Admin Assistant (Long-Term, Australian e-Commerce Brand)
Jane has been exceptional to work with. She communicates clearly, takes full ownership of tasks, and consistently follows through without needing to be chased. What stood out most is her ability to stay solution-focused even when things shift or get complex, she remains calm, thoughtful, and proactive.
She takes pride in her work, and it shows in the level of detail she brings into every deliverable. If you’re looking for someone who genuinely cares about outcomes, not just completing tasks, Jane is the kind of operator you want on your team.
Highly recommended.
She takes pride in her work, and it shows in the level of detail she brings into every deliverable. If you’re looking for someone who genuinely cares about outcomes, not just completing tasks, Jane is the kind of operator you want on your team.
Highly recommended.
TF
Tiki F.
Oct 28, 2025
E-commerce Operations Project Manager Needed
MK
Mertcan K.
May 14, 2025
Art Listing & Operations Manager
JS
Jonas S.
Mar 31, 2025
Shopify Dropshipping Supply Chain Manager
Working with Jane was great! She was always upfront with her communications and fast with her tasks. We wish her all the best in the future
About Jane Cloudelle
Shopify COO / Supply Chain & Fulfillment Manager / CS Manager
100%
Job Success
Santa Ignacia, Philippines - 6:57 am local time
✅ Shopify stores Build
⭐ Creating and customizing Shopify stores from scratch.
⭐ Setting up essential store configurations, including payment gateways, shipping methods,
and tax settings.
⭐ Selecting and customizing Shopify themes to align with brand identity.
⭐ Ensuring responsive design for a seamless user experience across all devices.
⭐ Adding, organizing, and managing product listings with detailed descriptions, images, and
pricing
⭐ Creating and managing product collections to enhance user navigation and sales.
⭐ Configuring third-party apps for email marketing, customer reviews, and loyalty programs.
✅ 5 years as Customer Support Manager
⭐ Experience in managing CRM tools such as Respondio, Gmail, Front, Freshdesk, Zendesk,
Zoho, Amazon, Trello, Jira, Canva, Asana, and Gorgias
⭐ Overseeing the customer support team, including hiring, training, and performance
management
⭐ Setting team goals, and KPIs, and ensuring alignment with company objectives.
⭐ Conducting regular team meetings to discuss performance, challenges, and updates.
⭐ Developing and implementing customer support strategies to enhance customer
satisfaction.
⭐ Conducting regular audits of customer interactions to ensure consistency and quality.
⭐ Handling escalated customer complaints and resolving complex issues.
⭐ Generating regular reports on customer support metrics, such as response times, resolution
rates, and customer satisfaction scores.
✅ 6 years as Operation Manager - COO
⭐ Handled over 50 Shopify stores and managed Amazon, eBay, and Woocomerce.
⭐ Working closely with sales, marketing, and production
⭐ Managing Inventory and Supply Chain
⭐ Monitoring shipments to avoid delays to customers
⭐ Monitoring Refunds, Replacements, and Returns and creating a resolution
⭐ Working in disputes ( Shopify, PayPal, Stripe, and Klarna)
✅ Product Listing
⭐ Inputting detailed product information, including titles, descriptions, prices, and
specifications, into the e-commerce platform.
⭐ Uploading high-quality images for each product
⭐ Adding relevant tags and filters to improve product discoverability
⭐ Organizing products into collections or groups
⭐ Setting up alerts for low-stock items and coordinating restocks with the supplier
⭐ Setting up bundles, product pairings, and “frequently bought together”
⭐ Adding customer reviews and ratings
✅ Product Sourcing
⭐ Used platforms such as AliExpress, Alibaba, CJ Dropshipping, Temu, Amazon, eBay,
⭐ Negotiating terms and conditions with suppliers, including pricing, payment terms, and
delivery schedules.
⭐ Monitoring market trends
⭐ Working with Private Sourcing Agents
⭐ Comparing prices from different suppliers to find the most cost-effective options.
✅ Social Media Manager
⭐ Overseeing Facebook, Instagram, TikTok, Pinterest
⭐ Doing Influencer Collaboration
⭐ Scheduling a post
⭐ Boosting the post
⭐ Invoice
✅ 9 years in Customer Support
⭐ Responding to customer inquiries via phone, email, chat, or social media in a timely and
professional manner.
⭐ Processing orders, returns, exchanges, and cancellations in accordance with the company
policies.
⭐ Assisting customers with questions about products, services, and orders,
⭐ Troubleshooting customer problems to provide effective resolutions.
⭐ Making updates in tools if needed, like Spreadsheet, Google Doc, Monday, Etc.
I am eager to contribute to and advance with a company over the long term. My goal is to deliver exceptional service, and I am dedicated to continuous learning and growth.
Steps for completing your project
After purchasing the project, send requirements so Jane Cloudelle can start the project.
Delivery time starts when Jane Cloudelle receives requirements from you.
Jane Cloudelle works on your project following the steps below.
Revisions may occur after the delivery date.
Starting point
Let's have a discussion on what you want me to work on.