You will get perfect customer service for your business
Top Rated
Project details
Dedicated and empathetic Customer Support Representative with 5+years of experience in delivering exceptional service to clients. Skilled in resolving inquiries, providing product assistance, and ensuring customer satisfaction. Proficient in multi-channel communication including phone, email, and live chat. Known for my ability to swiftly understand client needs and offer tailored solutions, resulting in consistently positive feedback and high customer retention rates. I am ready to leverage my expertise to support your business and enhance customer experience. I specialize in Email Handling, Customer Satisfaction, Order Processing, and more. Proficient in Zendesk, Freshdesk, and other CRM tools, I excel in Email and Chat Support, ensuring your customers are in safe hands. I am 100% capale of meeting your Facebook and Instagram customer service needs.
I am adept at quickly grasping product knowledge and company policies, enabling me to offer accurate guidance and support.
NO matter in which TIME ZONE you are I have got you COVERED
I am adept at quickly grasping product knowledge and company policies, enabling me to offer accurate guidance and support.
NO matter in which TIME ZONE you are I have got you COVERED
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Fashion & Apparel, Hardware & Electronics, Logistics & Supply Chain Management, Medical & Pharmaceutical, Retail & Wholesale, Software, Telecommunications, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$70
|
Standard
$120
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 7 days | 15 days | 22 days |
Number of Hours of Work | 21 | 45 | 66 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
6 reviews
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This project doesn't have any reviews.
IP
Ivan P.
May 29, 2026
Shopify Charguebak Specialist (ecommerce)
REally good worker. Hope i can work with him in the future
EH
Edmundo H.
May 26, 2026
30 minute consultation
Amazing experience! the best!!
WS
William S.
Feb 3, 2026
ChargeBacks
FC
Frankie C.
Oct 29, 2025
AI Saas Stripe Dispute Expert Needed for Consultaion
I hired Hamza to manage chargebacks, refunds, merchant/Stripe, chargeblast, customer support, and QA. He delivered outstanding results, was reliable and professional. I highly recommend him and would gladly work with him again.
RR
Ravi R.
Jun 9, 2021
Need Shipping Container images
He completed on time and went above and beyond to complete additional work requested out to him. Will work with him again.
About Hamza
Payments Operations & Chargeback Specialist
100%
Job Success
Karachi, Pakistan - 1:44 am local time
With a strong background in managing and resolving chargebacks, along with a deep understanding of dispute resolution procedures, I am confident in my ability to effectively contribute to my client's team and help ensure the resolution of disputes in a timely and favorable manner.
✅ Industries I have worked with as a Dispute Specialist:
⚫ Logo Designing, Website Development, E-book Writing, Mobile Application Development, Video Animation
⚫ E-commerce
⚫ Online Coaching Academies
⚫ Shopify
⚫ Saas Industry
⚫ Subscription based Industry
✅ Core Expertise
⚫ Chargeback & Dispute Management
⚫ PayPal Risk Management
⚫ Merchant Account Acquisition
⚫ PSP Onboarding & Payment Gateway Integration
⚫ Payment Operations Consulting
⚫ Customer Support Operations
✅ Operational Responsibilities
⚫ Fighting and managing chargeback cases
⚫ Maintaining merchant account health
⚫ Monitoring chargeback, refund, and fraud ratios
⚫ Managing chargeback alert systems (Chargeblast, Ethoca, Verifi RDR)
⚫ Coordinating with customers via email, phone, Discord, and text
⚫ Quality Assurance (QA) and process improvement
⚫ Customer retention and escalation management
If you still have any questions feel free to connect.
Thank you.
Steps for completing your project
After purchasing the project, send requirements so Hamza can start the project.
Delivery time starts when Hamza receives requirements from you.
Hamza works on your project following the steps below.
Revisions may occur after the delivery date.
Selecting the Package
The client can select the package on which my services are needed.
Sending Details
The client needs to send the details of the work that needs to be done.