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You will get a 40 hours of customer support/admin work
Project details
I will provide customer support over the phone/email/live chat with your customers. I have 14 years of experience dealing with different types of people and patience is the key!
Purpose
BusinessIndustry
EcommerceWhat's included $400
These options are included with the project scope.
$400
- Delivery Time 7 days
- Number of Hours of Work 40
- Social Media Replies
- Email Support
- Live Chat Support
Frequently asked questions
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About Rachel
Customer Support Specialist | Slovak, Czech & English | 19+ Years Exp.
Machico, Portugal - 1:56 am local time
I help e-commerce businesses provide professional, fast, and multilingual customer support that improves customer satisfaction and retention.
With over 18 years of experience in email, chat, and social media support, I’ve supported global brands and online stores in handling high ticket volumes while maintaining a consistent and customer-friendly brand voice.
I am fluent in Slovak, Czech, and English and experienced in supporting customers across multiple channels and platforms.
🔹 E-commerce & Support Expertise
Shopify, WordPress, Oberlo, AliExpress
Zendesk, Freshdesk, Tidio, Gorgias, Conversocial, Agora
CRM systems, SAP
Order issues, refunds, returns, delivery tracking, and complaints
🔹 Industry Experience
E-commerce customer support & moderation
Technical support (Stanley Black & Decker)
Medical customer support (Medtronic)
🔹 What Clients Can Expect
Clear, empathetic, and professional communication
Fast response times and excellent organization
Ability to work independently with minimal supervision
Reliability during peak periods and under pressure
I don’t just resolve tickets — I help protect your brand reputation and create positive customer experiences.
If you’re looking for a long-term, multilingual customer support partner, I’d be happy to support your business.
— Rachel
Steps for completing your project
After purchasing the project, send requirements so Rachel can start the project.
Delivery time starts when Rachel receives requirements from you.
Rachel works on your project following the steps below.
Revisions may occur after the delivery date.
1,Gather requirements
I will gather all your requirements and learn the way you work.