You will get a best-in-class and professional Virtual Assistant (VA) 24/7
Top Rated
Top Rated
Project details
If you are looking for reliable and efficient support for your business, you came to the right place. I can provide best-in-class and professional customer service support which is customizable based on your business needs. I have been in the Customer Service industry for 15 years. I can guarantee that you will receive exceptional service. I can provide services to small to mid-size for either long-term or short term requirements.
Purpose
BusinessIndustry
Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Medical & Pharmaceutical, Real Estate, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$12
|
Standard
$15
|
Advanced
$18
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 1 | 1 | 1 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | |||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$12
Live Chat Support
(+ 1 Day)
+$12
Inbound and Outbound Calls
(+ 2 Days)
+$10Frequently asked questions
About Margarita
Project Manager | Team Leader | Account Manager | Social Media Manager
100%
Job Success
Pasig City, Philippines - 9:57 pm local time
➤ Operations Manager/Project Manager/Account Manager/Team Lead
➤ Internal Recruiter/HR Manager/Lead QA
➤ Customer Support Expert (Phone, Email, Chat, and SMS)
➤ Technical Support Tier 2 Expert (Phone, Email, Chat, and SMS)
➤ Shopify, WordPress, WooCommerce, and Wix Experience
➤ Zendesk, Gorgias, Asana, Hubspot, Tidio, Pipedrive, Oracle, Oasys, and Custom-Build CRM systems
➤ CATS, Greenhouse, Lever, Workable and Freshteam
➤ Project Management
➤ Social Media Management
➤ VOIP Set-Up
➤ Social Media Page Moderation
➤ Lead Admin Support/Front Office Assistant
➤ Chargeback and Disputes
➤ Project Management
➤ CRM Data Entry and Maintenance
➤ MS Excel, MS PPT, MS Word, Google Suite/Workspace and Calendly
➤ Domain and Aliases Set-Up
➤ Basic HTML/JavaScript Language
➤ ISP Technical Support
➤ Basic Social Media Content Creator (Canva, Photoshop, Sony Vegas)
With over 20 years of experience in the BPO industry and remote work environments, I have built a career focused on delivering exceptional customer experiences, leading high-performing teams, and driving operational success. Throughout my career, I have earned recognition and awards for my dedication, performance, and commitment to exceeding client expectations.
I began my career as a Customer and Technical Support Representative and advanced into leadership and management roles, including Operations Management, Account Management, Project Management, and Team Leadership. This progression has given me a deep understanding of both customer-facing operations and the strategic coordination required to manage teams, projects, and client relationships effectively.
My experience includes Customer Support, Technical Support, Chat and Email Support, Project Management, Team Leadership, Operations Coordination, Data Reporting, and Process Improvement. I am skilled at translating complex information into clear, actionable guidance for customers, stakeholders, and team members while maintaining a strong focus on service quality and operational efficiency.
As an Account and Project Manager, I have successfully managed project scopes, resource planning, timelines, budgets, and stakeholder expectations. I am experienced in building and leading teams, assigning responsibilities, monitoring performance, mitigating risks, and ensuring projects are delivered on time and within scope. I believe that strong communication, accountability, and collaboration are key drivers of successful project outcomes, and I maintain close partnerships with both clients and team members throughout the project lifecycle.
I am proficient in a wide range of business applications and CRM platforms, including Oracle, HubSpot, Oasys, Pipedrive, Shopify, Wix, Zendesk, Asana, Gorgias, Microsoft Office, Google Workspace, Canva, Photoshop, Sony Vegas, and various custom-built CRM systems. I am also highly experienced in data reporting, workflow optimization, and leveraging technology to improve team productivity and operational performance.
My approach is simple: deliver results, communicate clearly, solve problems proactively, and consistently exceed expectations. Whether leading teams, managing projects, supporting customers, or improving processes, I bring professionalism, adaptability, and a results-driven mindset to every engagement.
Steps for completing your project
After purchasing the project, send requirements so Margarita can start the project.
Delivery time starts when Margarita receives requirements from you.
Margarita works on your project following the steps below.
Revisions may occur after the delivery date.
Share the details of the project
Please share the complete details of the project to ensure 100% deliverables.
Answer any questions
Do not hesitate to ask me any questions. It is my number one goal to satisfy the requests of my clients.