You will get a best-in-class and professional Virtual Assistant (VA) 24/7

Margarita Q.
Margarita Q.

You will get a best-in-class and professional Virtual Assistant (VA) 24/7

Margarita Q.
Margarita Q.

Select service tier

  • Delivery Time1 day
  • Number of Hours of Work1
    • Social Media Replies
    • Email Support

1 day delivery — Nov 30, 2022
Revisions may occur after this date.
Upwork Payment Protection

Fund the project upfront. Margarita gets paid once you are satisfied with the work.

Project details

If you are looking for reliable and efficient support for your business, you came to the right place. I can provide best-in-class and professional customer service support which is customizable based on your business needs. I have been in the Customer Service industry for 15 years. I can guarantee that you will receive exceptional service. I can provide services to small to mid-size for either long-term or short term requirements.  
Purpose Business
Industry Animals & Pets, Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Data Analytics, eCommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Medical & Pharmaceutical, Real Estate, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Wellness
Language English
What's included
Service Tiers
Starter
$12
Standard
$15
Advanced
$18
Delivery Time
1 day
1 day
1 day
Number of Hours of Work
1
1
1
Scriptwriting
-
-
Summary Report
-
-
Social Media Replies
Email Support
Live Chat Support
-
Optional add-ons You can add these on the next page.
Additional Hour of Work
+$12
Live Chat Support (+ 1 Day)
+$12
Inbound and Outbound Calls (+ 2 Days)
+$10

Frequently asked questions

About Margarita

Margarita Q.
Account Manager | Project Manager | Team Leader | Social Media Manager
Account Manager | Project Manager | Team Leader | Social Media Manager
100% Job Success
Pasig City, Philippines - 9:53 am local time
➤ 15+ Years Experience | ⭐⭐⭐⭐⭐ 5 Star Rated Freelancer
➤ Customer Support Expert (Phone, Email, Chat, and SMS)
➤ Technical Support Tier 1 Expert (Phone, Email, Chat, and SMS)
➤ Team Lead/Account Manager/Project Manager
➤ Internal Recruiter/HR Manager/Lead QA
➤ Shopify, WordPress, WooCommerce, and Wix Experience
➤ Zendesk, Gorgias, Asana, Hubspot, Tidio, Pipedrive, Oracle, Oasys, and Custom-Build CRM systems
➤ CATS, Greenhouse, Lever, Workable and Freshteam
➤ Social Media Management
➤ VOIP Set-Up
➤ Social Media Page Moderation
➤ Lead Admin Support/Front Office Assistant
➤ Chargeback and Disputes
➤ Project Management
➤ CRM Data Entry and Maintenance
➤ MS Excel, MS PPT, MS Word, Google Suite/Workspace and Calendly
➤ Domain and Aliases Set-Up
➤ Basic HTML/JavaScript Language
➤ ISP Technical Support
➤ Basic Social Media Content Creator (Canva, Photoshop, Sony Vegas)


In my 15 years of experience working in the BPO industry and virtual workplace, I have been given acknowledgments and awards for the dedication I provided. I started working as a Customer/Technical Support Representative. I was promoted to Account Manager. Because of those experiences I acquired the ability to explain certain information in multiple ways that customers can understand. I always make sure that I meet or exceed clients' expectations of me plus I am efficient or a quick goal achiever and can work under minimal supervision. I can say with conviction that I am equipped enough in providing satisfying, world-class customer service.

I have a broad range of experience in Customer Support, Project Management, Technical Support, Chat Support, Team Lead, Email Management, and Data Reporting. With expertise in handling several Applications and CRM systems, such as Oracle, Hubspot, Oasys, Pipedrive, Shopify, Wix, Canva, Sony Vegas, Photoshop, and even Custom-Build CRM systems. And knowledgeable in multiple software like Zendesk, Asana, Gorgias, MS Windows, MS Office & Google apps.

As an account manager, I define the project’s scope and determine what resources are available, estimate time and financial commitment. I lead and assemble a team and assign them tasks and deadlines, I make sure everyone is doing what they need to do when they need to do it. I am in constant communication with my team members and clients, providing progress reports, and am open to their feedback to move forward all projects to completion.
 

Steps for completing your project

After purchasing the project, send requirements so Margarita can start the project.

Delivery time starts when Margarita receives requirements from you.

Margarita works on your project following the steps below.

Revisions may occur after the delivery date.

Share the details of the project

Please share the complete details of the project to ensure 100% deliverables.

Answer any questions

Do not hesitate to ask me any questions. It is my number one goal to satisfy the requests of my clients.

Review the work, release payment, and leave feedback to Margarita.