You will get a Bilingual Customer Support (EN/ES) – Email & Chat Responses
Project details
I provide professional bilingual (EN/ES) customer support via email and chat. With 5+ years of experience in tourism, hospitality, health care and operations, I handle inquiries quickly, accurately, and with empathy. I can follow your templates or create custom responses, helping you reduce workload and improve customer satisfaction while keeping communication professional and clear.
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Biotech, Events Planning, Logistics & Supply Chain Management, Media & Entertainment, Medical & Pharmaceutical, Music, Photography, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$30
|
Standard
$80
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 3 days |
Number of Hours of Work | 4 | 8 | 16 |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$10About Axel
Customer Service & Operations specialist
Puebla, Mexico - 4:49 am local time
✅ Customer Support (EN/ES) – email, chat, phone.
✅ CRM Tools – Salesforce, Zendesk, HubSpot, Slack.
✅ Virtual Assistance – scheduling, data entry, reports.
I’ve worked with international clients in tourism, hospitality, and property management, always focusing on accuracy, empathy, and problem solving.
My goal is to make your business run smoother by taking care of your clients and your back-office processes.
Steps for completing your project
After purchasing the project, send requirements so Axel can start the project.
Delivery time starts when Axel receives requirements from you.
Axel works on your project following the steps below.
Revisions may occur after the delivery date.
Requirement Gathering
I’ll carefully review your needs, goals, and any specific requests regarding your customer support processes or system setup.
Process Analysis
I’ll analyze your current workflow (if any) to identify areas for improvement and ensure we implement efficient practices.