You will get a calm, organized inbox with smart VIP filters
Project details
You will get a calm, organized inbox with smart VIP filters and elegant email systems that save you hours every week.
With a background in customer service, sales, and healthcare communication, I specialize in creating systems that feel effortless but deliver results.
I use proven workflows to triage emails, apply smart filters, and set up VIP rules so you never miss important messages again.
Each delivery includes before/after screenshots, a clear 1-page SOP (Standard Operating Procedure), and optional canned reply templates tailored to your tone of voice.
I don’t just organize your inbox — I build calm, predictable systems that let you focus on what matters most.
With a background in customer service, sales, and healthcare communication, I specialize in creating systems that feel effortless but deliver results.
I use proven workflows to triage emails, apply smart filters, and set up VIP rules so you never miss important messages again.
Each delivery includes before/after screenshots, a clear 1-page SOP (Standard Operating Procedure), and optional canned reply templates tailored to your tone of voice.
I don’t just organize your inbox — I build calm, predictable systems that let you focus on what matters most.
Purpose
BusinessIndustry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Real Estate, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$35
|
Standard
$65
|
Advanced
$125
|
|---|---|---|---|
| Delivery Time | 2 days | 3 days | 5 days |
Optional add-ons
You can add these on the next page.
Extra 100 Emails Triage
(+ 1 Day)
+$15
Additional Canned Replies (5)
(+ 1 Day)
+$10Frequently asked questions
7 reviews
(6)
(0)
(1)
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This project doesn't have any reviews.
MS
Matador S.
Nov 24, 2025
Website Testing - Ohio, Michigan, Pennsylvania, West Virginia, Kentucky, and Indiana
The consistent delivery of excellent work and their reliability made collaborating with Shawna a smooth and stress-free experience.
FB
Franz B.
Nov 6, 2025
Work-from-Home Feedback Job – Short Tasks for U.S. Freelancers
If you're looking for a professional freelancer you can trust, Shawna is the right choice. Her skills and dedication consistently deliver excellent results.
DL
Djordje L.
Oct 28, 2025
Customer research - Cold calling
Shawna was great to work with. We worked together for several months, and she always delivered beyond what we agreed on. She was always punctual and proactive. Highly recommend working with her!
RE
Roseann E.
Jun 26, 2025
We are in need of 25 freelancers to share their feedback on design projects.
Shawna is wonderful to work with. A very good freelancer and greatly recommended!
RV
Robyn V.
Jun 5, 2025
Quick Evaluation of Website Customer Experience | SK
Shawna delivered excellent work!
About Shawna
Customer Experience CX Specialist | SaaS Support | Account Management
100%
Job Success
DuBois, United States - 6:35 am local time
I help high-growth companies scale their support operations without losing the human touch. By combining a perfect Job Success Score with my professional background as a Yelp Account Executive, I provide the reliability of a strategic partner and the empathy of a dedicated support lead.
Why Clients Trust My Work:
Reliable Execution: Consistently delivers high-quality work on time, with proactive follow-through you can depend on.
Fast, Solutions-Focused Support: Resolves issues efficiently while staying detail-oriented and outcome-driven.
Clear, Professional Communication: Builds trust through responsiveness, transparency, and smooth collaboration.
🛠️ Tech Stack & CRM Mastery
CRM & Ops: Salesforce, HubSpot, Slack, Google Workspace
Communication: Zoom, Microsoft Teams
🔑 Core CX Strengths
Omnichannel Support: Email, chat, and phone — polite, clear, and professional.
Problem-Solving: Calm under pressure with expert escalation handling.
Data & Reporting: Google Sheets, dashboards, and CRM tracking.
Workflow Design: Building systems that improve efficiency and customer satisfaction.
📈 Strategic Experience: Former Yelp Account Executive
I don’t just "answer tickets"—I understand business growth. During my time at Yelp, I:
Managed high-volume portfolios while maintaining personalized, consultative relationships.
Advised clients on acquisition strategies based on performance insights.
Translated complex business goals into actionable customer success solutions.
I adapt quickly to new systems, ensuring clean results and loyal customers from day one.
Steps for completing your project
After purchasing the project, send requirements so Shawna can start the project.
Delivery time starts when Shawna receives requirements from you.
Shawna works on your project following the steps below.
Revisions may occur after the delivery date.
Review Client Details
I review your submitted requirements (platform, access level, VIP contacts, tone preferences) and confirm the setup plan before starting.
Audit & Plan Structure
I analyze your current inbox organization and design a custom structure — including folders, filters, and VIP group logic.