You will get a complete customer service start up package
Project details
You will get a professional business consultation. I meet with each client at least 2 times, more when needed. We will discuss your current business model, employees, and policies. We also take the time to learn your current pain points. Where is your company struggling. After this meeting I take everything your provide me with, and I do research. This means learning everything I can about your business. After this research, we meet again. This time I will provide you with my list of recommendations. In this recommendation I provide you will tools and explanations as to how I can see you can improve your business. I have worked with businesses ranging from motorcycle parts to fortune 500 Coffee companies! While some may not understand the reasons for needing a coach, let me explain. When you are focused on building your business, you need outside perspective. That is me. I have done this a long time, and have many happy clients. I look forward to working with you!
Industry
Arts, Business, Consumer Goods, Ecommerce, Education, Hospitality & Tourism, Kids & Family, Manufacturing, Medical & Pharmaceutical, Nonprofit, Real Estate, Retail & Wholesale, Society & Culture, Technology & Internet, Transportation & AutomotivePlatform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included
| Service Tiers |
Starter
$250
|
Standard
$500
|
Advanced
$750
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Management Duration (Days) | 10 | 20 | 30 |
Inventory Management | - | - | |
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | - | |
Reporting |
Frequently asked questions
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DS
David S.
Mar 12, 2026
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Samantha is amazing! We would 100% work with her again.
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About Samantha
Customer Service Master | SOPs, KPIs & Team Training Done Right
71%
Job Success
Tallassee, United States - 6:11 pm local time
Here’s what I bring to the table:
✅ SOP Creation & Documentation
Clear, repeatable processes that make onboarding and scaling easy
✅ KPI Systems & Performance Tracking
Metrics that actually improve team output and accountability
✅ Customer Support Management
Inbox, chat, and escalation handling with professionalism and speed
✅ Team Training & Optimization
Turning average reps into consistent, high-quality performers
What makes me different?
I don’t just “do support.” I build systems that make support better over time.
Most businesses struggle because:
There are no clear processes
The team isn’t aligned
Performance isn’t being tracked properly
That’s where I come in.
I bring structure, clarity, and consistency—so your customer experience improves, your team works more efficiently, and you spend less time putting out fires.
Tools & Platforms I’ve Worked With:
Zendesk(admin) • Freshdesk • Intercom • Gorgias • HubSpot • Shopify • Slack • CRM systems
If you’re looking for someone who can handle the work AND improve how it’s done, let’s talk.
Steps for completing your project
After purchasing the project, send requirements so Samantha can start the project.
Delivery time starts when Samantha receives requirements from you.
Samantha works on your project following the steps below.
Revisions may occur after the delivery date.
Information Session
We will have a 15 minute meeting where we will discuss your current paint points. Where are you struggling with your business? This will be the time to provide me with information regarding your company.
Discovery
During Discovery, I will do research about your company. I will look at how your are structured, and what is causing your pain points. This is typically 5-6 hours of research. I look at products, reviews, and policies.