You will get a complete customer success foundation built properly
Project details
A complete customer success system built from scratch — CRM configured, onboarding sequence created, support workflows structured and your team equipped to deliver consistent, professional customer experiences from day one.
Project Type
Virtual Assistance, Customer SupportWhat's included $300
These options are included with the project scope.
$300
- Delivery Time 10 days
- Number of Revisions 2
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About Cissy
Customer Success & CRM Specialist | Churn/Retention | Zendesk/HubSpot
100%
Job Success
Kampala, Uganda - 1:18 pm local time
Hi. I'm Cissy, and I need to tell you something most founders discover too late.
Your customers aren't leaving because your product failed them. They're leaving because the experience between signup and their first real win has a gap nobody is owning. And every week that gap goes unfixed, it compounds, in lost monthly recurring revenue, in referrals that never happen, and in customers who cancel quietly and tell everyone why.
I close that gap. Deliberately. Measurably.
My career started at the Danish Refugee Council, one of the world's largest international NGOs, managing front office operations and stakeholder communication for 300+ staff across multiple time zones. I hold a Bachelor's degree in Human Resource Management, and have since built customer success and CRM systems for SaaS companies and e-commerce brands where client retention directly drives revenue.
I don't just understand customer success theory. I've built the helpdesk workflows, onboarding systems, and churn prevention processes, inside real businesses, under real pressure, with results that show up in the numbers.
If you're running a SaaS company, a subscription e-commerce brand, or a B2B service business, you've probably already seen the warning signs:
▸ Churn is climbing but nobody can isolate the root cause
▸ Your CRM holds data nobody trusts, duplicates, dead records, missing fields
▸ Customer onboarding is inconsistent, some clients thrive, others disappear before month three
▸ Your support team is reactive by default, not by design
▸ At-risk accounts go undetected until the cancellation email arrives
That is not a staffing problem, it's a systems problem, and it is exactly what I specialize in fixing.
I'm not a customer support specialist you manage; I'm a customer success operator you deploy, and I come with a complete system, not just availability.
Most support specialists handle tickets reactively. I build the helpdesk management workflows and SLA-compliant escalation systems that eliminate unnecessary tickets before they exist, while proactively monitoring customer health scores and at-risk accounts before cancellation decisions are made.
The difference shows up in three numbers: your churn rate, your CSAT score, and your net revenue retention. Those are the numbers I move. Deliberately. From week one.
What my clients actually measure:
▸ 60–80% faster response times in week one
▸ 85%+ first-contact resolution (FCR) rate across email, chat, and phone support
▸ 100% CRM data accuracy — HubSpot, Zoho CRM, Freshdesk, Zendesk
▸ Churn reduced through structured onboarding that gets clients to their first win before day 30
▸ At-risk accounts identified and recovered before cancellation decisions are made
▸ Weekly visibility reports; CSAT scores, FCR rates, ticket volume, churn indicators
Tools I work in daily:
Zendesk, Freshdesk, HubSpot CRM, Zoho CRM, Pipedrive, Intercom, Shopify, Gorgias, Click Up, Notion, Google Workspace, Slack, Calendly
Who I work with:
Founders and operators at growth-stage SaaS companies, e-commerce brands, and B2B service businesses who understand one thing clearly; customer retention is a revenue strategy, not a support function.
If you're scaling past the point where you can personally own every client relationship and you need someone who can own that function completely, we should talk.
Here's the lowest-risk way to start:
Send me one message. Describe your current customer experience setup, what's working, what isn't, and where you feel most exposed. I'll respond within 24 hours with a specific, honest assessment of your biggest retention risk and exactly how I'd approach fixing it.
No pitch. No template. Just a direct answer from someone who has seen this problem before and knows exactly how to close it.
Most clients say that reply alone was worth the message.
Steps for completing your project
After purchasing the project, send requirements so Cissy can start the project.
Delivery time starts when Cissy receives requirements from you.
Cissy works on your project following the steps below.
Revisions may occur after the delivery date.
Full CRM setup and configuration — contacts, pipelines, lifecycle stages
Customer onboarding sequence — 5-email welcome and follow-up flow