You will get a complete Dutch customer support operation set up and ready to run
Rising Talent
Rising Talent
Project details
Entering the Dutch or Belgian market without proper local customer support is one of the most common reasons e-commerce brands lose customers they worked hard to acquire. Dutch consumers have high expectations — they want fast, fluent, local support.
I build complete Dutch customer support operations from the ground up. From Zendesk setup and Dutch response templates to QA frameworks, KPI dashboards and agent training — everything your team needs to deliver professional, scalable support from day one.
With 8+ years of experience across Dutch CS, QA, team leadership and BPO operations for brands like Zalando NL, VodafoneZiggo and Vandenborre, I know what a high-performing Dutch support operation looks like — and I'll build it for you.
Whether you're a Shopify brand launching in the Netherlands, a SaaS startup entering the Benelux market, or a growing business ready to professionalise your CS — this project gives you a complete, ready-to-run operation.
I build complete Dutch customer support operations from the ground up. From Zendesk setup and Dutch response templates to QA frameworks, KPI dashboards and agent training — everything your team needs to deliver professional, scalable support from day one.
With 8+ years of experience across Dutch CS, QA, team leadership and BPO operations for brands like Zalando NL, VodafoneZiggo and Vandenborre, I know what a high-performing Dutch support operation looks like — and I'll build it for you.
Whether you're a Shopify brand launching in the Netherlands, a SaaS startup entering the Benelux market, or a growing business ready to professionalise your CS — this project gives you a complete, ready-to-run operation.
Industry
Business, Ecommerce, Technology & InternetPlatform
Amazon, Shopify, WooCommerceLanguage
DutchWhat's included
| Service Tiers |
Starter
$400
|
Standard
$750
|
Advanced
$1,400
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 21 days |
Inventory Management | - | - | |
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | |
Reporting |
Frequently asked questions
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TP
Teri P.
Feb 9, 2026
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Nov 3, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
Excellent work, consistently delivering quality work.
TP
Teri P.
May 12, 2025
Comm EN M365 Talent Agency - Ambassador - Gold
TP
Teri P.
Apr 7, 2025
M365 Talent Agency - Ambassador - Silver Lang 2
TP
Teri P.
Sep 9, 2024
M365 Talent Agency - Ambassador
About Mahmoud
Dutch CX & Operations Specialist | Team Leader | QA | Multilingual BPO
Alexandria, Egypt - 8:01 pm local time
I've run outbound telemarketing campaigns for VodafoneZiggo, led Dutch-speaking teams at Zalando NL, handled 110+ daily contacts at Vandenborre, delivered Microsoft 365 admin support to Dutch-speaking B2B clients, and provided 5-star technical support for Samsung — all remotely, all at scale.
With 8+ years across customer experience, BPO operations, technical support, quality assurance, and team leadership, I bring senior-level expertise to every project — whether you need a single reliable Dutch agent or a fully managed multilingual support operation.
WHAT I DELIVER:
→ Dutch & multilingual inbound/outbound support (phone, email, live chat)
→ Outbound sales & telemarketing campaigns in Dutch (acquisition, upsell, retention)
→ Microsoft 365 admin support for Dutch-speaking B2B clients (Exchange Online, SharePoint, Teams, OneDrive)
→ Technical support & troubleshooting (telecom, e-commerce, SaaS)
→ Shopify & e-commerce customer support (order management, returns, escalations)
→ QA auditing, KPI tracking, agent coaching & performance reporting
→ CRM management via Zendesk, Salesforce, HubSpot & Freshdesk
→ Team Leader & operations management for remote BPO teams
→ Customer service outsourcing setup for Dutch & European markets
WHO I'VE WORKED WITH:
Zalando NL · VodafoneZiggo (outbound sales & telemarketing) · Microsoft 365 (B2B Dutch) · Samsung · Vandenborre
WHY CLIENTS CHOOSE ME:
✔ Native-level Dutch (C2) + fluent English (C1) + Arabic — rare combination for EU & MENA markets
✔ 5.0 rating across all Upwork jobs — zero compromises on quality
✔ I don't just handle tickets — I improve your entire support operation
✔ Fast onboarding, async-ready, European timezone aligned
✔ Founder of OutsourcePartner.nl — I understand your business, not just your inbox
Whether you're a Shopify brand scaling Dutch support, a SaaS startup entering the Netherlands or Belgium, a telecom company running acquisition campaigns, a B2B company needing Dutch Microsoft 365 admin support, or an agency needing a senior remote operator — let's talk.
👉 Message me and I'll respond within a few hours.
Steps for completing your project
After purchasing the project, send requirements so Mahmoud can start the project.
Delivery time starts when Mahmoud receives requirements from you.
Mahmoud works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Audit
I review your current setup, understand your products, customers and pain points, and define the scope of the operation.
System & Workflow Design
I design your full CS workflow including ticket routing, escalation paths, SLA targets and tool configuration.