You will get a complete Help Desk update/build ready to launch
Project details
Need a fully reworked or brand-new Help Desk/Centre/Center? I’ll handle the structure, tone and writing for your support documentation from start to finish.
With fintech and SaaS experience, I understand how to simplify complexity and guide users through real-world issues, all while matching your brand voice.
Whether you have outdated articles or nothing at all, I’ll deliver a clear, useful and scalable Help Centre that reduces ticket volume and builds trust.
With fintech and SaaS experience, I understand how to simplify complexity and guide users through real-world issues, all while matching your brand voice.
Whether you have outdated articles or nothing at all, I’ll deliver a clear, useful and scalable Help Centre that reduces ticket volume and builds trust.
Project Type
Data Entry, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$250
|
Standard
$450
|
Advanced
$700
|
|---|---|---|---|
| Delivery Time | 7 days | 10 days | 14 days |
Number of Revisions | 2 | 2 | 3 |
Optional add-ons
You can add these on the next page.
5 Additional Articles
(+ 2 Days)
+$60
Upload to Help Desk
(+ 2 Days)
+$75Frequently asked questions
About Daniel
Help Centre Writer | CRM & Support System Specialist
London, United Kingdom - 1:00 pm local time
I’ve worked with companies like ClearScore, Coconut, and Countingup, where I’ve led projects focused on:
• Help Centre audits and rewrites
• CRM data cleanup and segmentation
• Macro creation and tone-of-voice alignment
• Support automation and onboarding flows
I combine tech fluency with real-world experience to make support faster, smarter, and easier to navigate. Whether that’s rewriting your knowledge base, organising your CRM or rewriting macros.
If you’re looking to clean up your customer support workflows or improve how your users find help, I’d love to help.
Steps for completing your project
After purchasing the project, send requirements so Daniel can start the project.
Delivery time starts when Daniel receives requirements from you.
Daniel works on your project following the steps below.
Revisions may occur after the delivery date.
I review your content or help plan the Help Centre structure
I rewrite and deliver categories with formatting + clarity