You will get a comprehensive QA Audit for your customer support tickets
Project details
Are your customer support tickets piling up? Are you facing low CSAT scores or high refund rates without knowing exactly why?
As an Ex-Vodafone UK Support Operations & QA Specialist with over 35,000 interactions managed, I know exactly what a winning customer experience looks like. I don't just read tickets; I analyze them to find operational bottlenecks.
In this project, I will audit your support tickets (Zendesk, Intercom, LivePerson, or CSV export) and evaluate your team based on:
Empathy and Tone of Voice
First Contact Resolution (FCR)
SOP and Policy Compliance
Accuracy in handling refunds/disputes
What you will receive:
A comprehensive, easy-to-read PDF/Excel report detailing your team's performance, highlighting critical errors, and providing actionable steps to improve your CSAT and reduce ticket handling time (AHT). I leverage Python data analysis and AI tools to provide insights that go way beyond a standard manual check.
Let's optimize your support engine. Choose a package and let's get started!
As an Ex-Vodafone UK Support Operations & QA Specialist with over 35,000 interactions managed, I know exactly what a winning customer experience looks like. I don't just read tickets; I analyze them to find operational bottlenecks.
In this project, I will audit your support tickets (Zendesk, Intercom, LivePerson, or CSV export) and evaluate your team based on:
Empathy and Tone of Voice
First Contact Resolution (FCR)
SOP and Policy Compliance
Accuracy in handling refunds/disputes
What you will receive:
A comprehensive, easy-to-read PDF/Excel report detailing your team's performance, highlighting critical errors, and providing actionable steps to improve your CSAT and reduce ticket handling time (AHT). I leverage Python data analysis and AI tools to provide insights that go way beyond a standard manual check.
Let's optimize your support engine. Choose a package and let's get started!
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| Service Tiers |
Starter
$50
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Scriptwriting | - | - | - |
Summary Report | - | - | |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
About Ehab
Support Operations & QA Auditor | 35,000+ Tickets Managed | Data & AI
Asyut, Egypt - 11:02 am local time
🏆 Get a streamlined support system, fewer refunds, and top-tier QA with over 3.5 Years of high-volume support operations experience.
As a Customer Support Operations & QA Auditor, I don’t just "reply to customers"... I fix broken support systems. I have spent over 3.5 years managing complex tech and billing queues for Vodafone UK. Handling 30 to 40+ complex chats and emails (totaling over 35,000+ interactions), I learned exactly what drives customer satisfaction, reduces handling time (AHT), and prevents chargebacks.
I am also a tech-driven operator. I leverage Python and AI tools to automate data extraction, perform deep ticket audits, and optimize QA processes!
⛔ I cannot help everybody, but we may be a perfect fit if you are thinking:
● "Customer support is not just a cost center; it's a retention and revenue engine."
● "I need someone to Audit my agents' tickets and find the root cause of refunds, not just read them."
● "We have a backlog of tickets and we need a strategic system to triage and route them."
● "I need an operator who understands KPIs (CSAT, AHT, FCR) and builds processes to hit them."
★ 𝐖𝐡𝐲 𝐌𝐞 ★
With my rigorous background in Enterprise-level support (using systems like LivePerson), transitioning to tools like Zendesk, Gorgias, or Intercom is seamless for me. I combine empathy with data. I can audit your current support workflows, grade your agents' performance, and even build custom Python scripts to automate your messy data and reports.
★ 𝑾𝒉𝒂𝒕 𝑰 𝒐𝒇𝒇𝒆𝒓 𝒚𝒐𝒖? ★
✅ QA & Performance Auditing: Evaluating your agents' chats/emails to ensure compliance and quality.
✅ Ticket Triaging & Backlog Management: Organizing your inbox so your team can focus on solving issues.
✅ KPI Optimization: Strategies to push your CSAT well above your targets (just like I hit +70% against a 60% goal).
✅ Data Automation: Using Python/Pandas to extract support data, format reports, and automate manual entry.
✅ AI-Powered Workflows: Evaluating AI/Bot responses (RLHF) to ensure they sound human and accurate.
✅ Enterprise Tool Adaptability: Deep expertise in LivePerson, with rapid adaptability to Zendesk, Shopify, and CRM tools.
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💬 So if you are looking to SCALE your customer experience and stop drowning in tickets, write me a personalized note including the main bottleneck in your support system right now. Let’s streamline your operations!
Steps for completing your project
After purchasing the project, send requirements so Ehab can start the project.
Delivery time starts when Ehab receives requirements from you.
Ehab works on your project following the steps below.
Revisions may occur after the delivery date.
Receive project details and I'll start auditing using my custom tools