You will get a Corporate-Level Omnichannel Support Specialist for Live Chat and Email
Project details
Looking for a reliable professional to handle your customer queue without micromanagement? I am here to help.
I am an experienced Omnichannel Support Specialist certified in US corporate standards (Americor background). I will take over your customer interactions with the speed and compliance your business deserves.
What I can manage for you:
Live Chat Support: Fast response times using your business tone and macros.
Email Ticketing: Clean, organized queue management with high satisfaction metrics.
Welcome Calls & Onboarding: Guiding your new users step-by-step through app downloads or registration.
My Technical Setup (Included in all packages):
Ultra-fast 800MB fiber internet connection for zero latency.
Professional curved dual-screen setup for high-speed multitasking.
Advanced assist tools ensuring fluent, error-free B2 English communication.
Save your time and scale your customer satisfaction today. Choose your package and let's get started!
I am an experienced Omnichannel Support Specialist certified in US corporate standards (Americor background). I will take over your customer interactions with the speed and compliance your business deserves.
What I can manage for you:
Live Chat Support: Fast response times using your business tone and macros.
Email Ticketing: Clean, organized queue management with high satisfaction metrics.
Welcome Calls & Onboarding: Guiding your new users step-by-step through app downloads or registration.
My Technical Setup (Included in all packages):
Ultra-fast 800MB fiber internet connection for zero latency.
Professional curved dual-screen setup for high-speed multitasking.
Advanced assist tools ensuring fluent, error-free B2 English communication.
Save your time and scale your customer satisfaction today. Choose your package and let's get started!
Purpose
BusinessIndustry
Arts & Design, Cryptocurrency & Blockchain, Data Analytics, Ecommerce, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Photography, Real Estate, Religion & Spirituality, Software, Sports & Fitness, Telecommunications, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$65
|
Standard
$195
|
Advanced
$520
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 15 | 40 |
Scriptwriting | - | - | |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support |
About Andrea
Customer Success & Omnichannel Support Specialist | Onboarding Expert
Medellin, Colombia - 4:09 pm local time
Currently handling US-based financial account disputes for a major BPO client, I maintain a consistent 100% Quality Assurance (QA) score and hold the highest CSAT rating on my entire team — a track record I'm proud to bring to every client I work with.
What sets me apart:
🟢 Proven quality, every time — 100% QA audited performance in high-volume, regulated environments (US financial services).
🟢 Real leadership experience — I've coordinated, trained, and led remote teams of up to 15 agents, building workflows, training guides, and macros that improve team performance.
🟢 Bilingual & detail-oriented — Native Spanish, fluent professional English (spoken and written), with a strong eye for organization thanks to my background in Graphic Design.
🟢 Fast, smart learner — I use AI tools strategically to guarantee flawless written communication and to quickly ramp up on new systems and processes.
I specialize in: Live Chat & Email Support | Customer Success | Team Training & SOPs | CRM Management (Five9, Intercom) | Administrative & Backoffice Support
I'm looking for long-term, stable roles where I can bring consistency, calm problem-solving, and genuine care for the customer experience. If you need someone reliable who treats your business like their own, let's talk.
Steps for completing your project
After purchasing the project, send requirements so Andrea can start the project.
Delivery time starts when Andrea receives requirements from you.
Andrea works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Access
We will hold a brief kickoff to grant access to your helpdesk, review your existing macros, and align on your business tone and corporate guidelines.
Active Support & Queue Management
I will actively manage your live chat and email ticketing queues, maintaining high-speed execution, documentation, and compliance with your strict policies.