You will get a custom tailored customer support service
Rising Talent
Project details
I provide professional customer service, project management, and community management support for small to medium businesses and online communities. I can:
Handle customer inquiries, complaints, and support via email, chat, or social media.
Manage projects from start to finish: planning, coordination, tracking, and reporting.
Build, manage, and grow online communities, engaging members and moderating content.
Ensure smooth workflow, clear communication, and timely delivery of tasks.
Why work with me?
I bring experience and professionalism to every project.
I communicate regularly and keep you updated.
I can handle full management so you can focus on growing your business.
Handle customer inquiries, complaints, and support via email, chat, or social media.
Manage projects from start to finish: planning, coordination, tracking, and reporting.
Build, manage, and grow online communities, engaging members and moderating content.
Ensure smooth workflow, clear communication, and timely delivery of tasks.
Why work with me?
I bring experience and professionalism to every project.
I communicate regularly and keep you updated.
I can handle full management so you can focus on growing your business.
Language
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$280
|
Advanced
$390
|
|---|---|---|---|
| Delivery Time | 2 days | 20 days | 30 days |
Number of Hours of Work | 4 | 80 | 120 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
About Joshua
Customer Support | Personal Virtual Assistant | Email & Chat Support
Lagos, Nigeria - 12:15 pm local time
I help eCommerce brands, startups, and service-based businesses keep customers happy, stay active online, and run daily operations smoothly. I take full ownership of tasks, follow SOPs, and show up consistently. That's why clients trust me for long-term work.
What I can support you with:
Personal assistant and executive support
Email, chat, and phone customer support
Inbox and ticket management (Gorgias, Zendesk, CRM systems)
Order tracking, returns, refunds, and escalations
Social media scheduling, posting, and engagement
Community management responding to comments, DMs, and reviews
Content support using Canva for graphics and visuals
Scheduling, calendar management, data entry, and administrative support
Shopify store operations and eCommerce support
Google Sheets, Google Drive, Slack, Dropbox, and reporting
AI tools (ChatGPT, Claude) for faster, smarter workflows
Strong written and spoken English
Detail-oriented, proactive, and self-directed
Comfortable across time zones: EST, Central, and Australian hours
Fast learner who adapts to your tools and systems quickly
Whether you need a personal assistant, part-time help, or a long-term partner, I am ready to contribute from day one. Send me a message and let us talk.
Steps for completing your project
After purchasing the project, send requirements so Joshua can start the project.
Delivery time starts when Joshua receives requirements from you.
Joshua works on your project following the steps below.
Revisions may occur after the delivery date.
My Approach
I will start by understanding your requirements and current workflow, so I can tailor my approach to provide effective customer support, manage tasks efficiently, and engage your community professionally.