You will get a Customer Experience Strategy & Roadmap Design
Project details
Are you looking to scale your customer support operations, reduce turnover, and translate your CSAT and NPS scores into higher Customer Lifetime Value (CLV) and tangible profitability?
With over dos décadas of executive experience leading operations, high-touch hospitality, and Customer Experience (CX) strategies, I help companies transform their service delivery into a high-profit engine.
As the published author of the specialized book Diseñadas para Sorprender and a premium instructor in advanced CX methodologies, my approach goes beyond standard scripts. I combine business administration, organizational psychology, and deep operational insights to align Employee Experience (EX) con Customer Experience (CX). I prove that a motivated team is the ultimate catalyst for customer loyalty and long-term financial growth.
What I can do for your business:
• Hospitality & Hotel CX Optimization
• CX to ROI Conversion
• Call Center Diagnostic & Optimization
• CX Strategy & Journey Mapping
• EX to CX Alignment
• Fractional Leadership
With over dos décadas of executive experience leading operations, high-touch hospitality, and Customer Experience (CX) strategies, I help companies transform their service delivery into a high-profit engine.
As the published author of the specialized book Diseñadas para Sorprender and a premium instructor in advanced CX methodologies, my approach goes beyond standard scripts. I combine business administration, organizational psychology, and deep operational insights to align Employee Experience (EX) con Customer Experience (CX). I prove that a motivated team is the ultimate catalyst for customer loyalty and long-term financial growth.
What I can do for your business:
• Hospitality & Hotel CX Optimization
• CX to ROI Conversion
• Call Center Diagnostic & Optimization
• CX Strategy & Journey Mapping
• EX to CX Alignment
• Fractional Leadership
Target Country
WorldwideWhat's included
| Service Tiers |
Starter
$250
|
Standard
$650
|
Advanced
$1,500
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 14 days |
Number of Projects | 3 | 3 | 3 |
General Project Consulting | |||
Define Project Goals | |||
Define Deliverables & KPIs | - | ||
Establish Schedule & Milestones | - | - | |
Risk Management | - | - | |
Resource Management | - | - | |
Budget Management | - | - | - |
Project Reports | - | ||
Project Diagrams Provided | - |
Optional add-ons
You can add these on the next page.
Implementation Support (Monthly)
(+ 2 Days)
+$500
Employee Experience (EX) Workshop
(+ 1 Day)
+$600Frequently asked questions
About J Carlos
Senior CX Consultant | Call Center & Hospitality Optimization Expert
Mexico City, Mexico - 9:52 pm local time
With 20+ years of executive experience in CX, EX, and luxury hospitality, I transform operational silos into profitable, human-centered ecosystems. My consulting methodology is built on a proven track record of aligning front-line workflows with high-level business ROI.
What I bring to your operation:
Strategic CX & EX Synergy: Aligning employee experience with customer outcomes.
BPO Performance Audits: Identifying operational leakage to drive profitability.
Tactical Roadmaps: Standardizing service delivery to reduce friction and cost.
Proven Authority:
Author of "Diseñadas para Sorprender" and "CX en tus manos".
Instructor of a top-rated, 4.5-star CX Udemy Masterclass.
I don't just provide consulting; I provide the blueprint for operational excellence.
Let’s perform a preliminary health check on your operations. Are you available for a 30-minute discovery call this week?
Steps for completing your project
After purchasing the project, send requirements so J Carlos can start the project.
Delivery time starts when J Carlos receives requirements from you.
J Carlos works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Maturity Audit
I evaluate your current CX operations, identify data silos, and conduct a maturity assessment to establish your starting point.
Journey Mapping & Strategy Design
We map your customer journey, identifying critical friction points and defining the 'To-Be' experience to drive conversion and loyalty.