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You will get a customer journey map to guide interactions with customers at all stages

Cole W.Status: Offline
Cole W.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Cole, priced and ready to go.
Cole W.Status: Offline
Cole W.
Preview image

Let a pro handle the details

Buy Other Admin & Customer Support services from Cole, priced and ready to go.

Project details

You will get a documented customer journey map that highlights each milestone and clear objectives for interaction at each milestone for your customers after the sale is closed. With over 10 years of experience in B2B and SaaS customer-facing roles and department leadership, I believe that the foundation of true “customer success” is understanding each customer’s needs and delivering the right outcomes to them. Customer journey maps help facilitate this dialogue and the necessary action that follows at all critical stages in your customer relationships.
Project Type
Project Management, Customer Support

What's included $1,500

These options are included with the project scope.

$1,500
  • Delivery Time 10 days
  • Number of Revisions 2
Cole W.Status: Offline

About Cole

Cole W.Status: Offline
Customer Success and Post-Sales Builder and Leader
Oak Park, United States - 3:49 pm local time
Problem solver helping early-and growth-stage technology companies maximize revenue retention, increase upsell, and improve customer experience. Proven record in both building successful customer operations from the ground up and optimizing existing processes and workflows. Notable accomplishments include 1000%+ growth and 100%+ revenue retention in 3.5 years at ShipBob leading customer-facing teams to onboard, retain, and delight customers.

As a decisive and results-driven leader, I operate with three guiding principles in mind:

•Servant Leadership: a leader’s duty is to serve, to provide the tools needed to be successful
•Business Process Improvement: understand problems at their core through root cause analysis and build solutions to address them at their roots; always find opportunities to get better
•Customer-Centric: understand what customers need to achieve, creatively build paths to achieve those objectives

Skills: Customer Success, Retention, Implementation, Customer Service, Account Management, Supply Chain, Logistics, eCommerce, Fulfillment, Sales, Technology, SaaS, Software, Business Strategy and Development

Steps for completing your project

After purchasing the project, send requirements so Cole can start the project.

Delivery time starts when Cole receives requirements from you.

Cole works on your project following the steps below.

Revisions may occur after the delivery date.

Discovery

Deep-dive conversation to understand your organization's products and services, the sales process, key milestones in the customer journey, and CRM/documentation capabilities.

Strategic Action Plan

Following Discovery, I will provide a brief outline of the customer journey map and the key milestones for your review.

Review the work, release payment, and leave feedback to Cole.