You will get a customer service audit and recommendations report
Project details
Is your business losing clients due to poor customer service or cumbersome user interfaces?
Do you want insight into how you come across to new clients interested in your service?
Are you wanting to boost your customer satisfaction levels to gain new customers and retain old ones?
I will analyse your customer service, app, or website as a mystery client/user and send you a report with feedback and recommendations on how you can improve. I offer 3 packages but will be happy to discuss custom audit requirements with you. I can purchase products, make inquiries, call your helpdesk, make a complaint, or test out a product or service.
My report will include any relevant information, such as waiting time, friendliness of the staff member, solutions offered, any general notes about the experience, and a list of recommendations on how to improve.
Do you want insight into how you come across to new clients interested in your service?
Are you wanting to boost your customer satisfaction levels to gain new customers and retain old ones?
I will analyse your customer service, app, or website as a mystery client/user and send you a report with feedback and recommendations on how you can improve. I offer 3 packages but will be happy to discuss custom audit requirements with you. I can purchase products, make inquiries, call your helpdesk, make a complaint, or test out a product or service.
My report will include any relevant information, such as waiting time, friendliness of the staff member, solutions offered, any general notes about the experience, and a list of recommendations on how to improve.
Project Type
Ecommerce Management, Project Management, Customer Support, OtherWhat's included
| Service Tiers |
Starter
$50
|
Standard
$200
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 10 days | 14 days |
Number of Revisions | 0 | 0 | 0 |
Frequently asked questions
About Paul
Virtual Assistant, Customer Service, Tech Support
Kingston upon Hull, United Kingdom - 11:07 am local time
I won’t make promises I can’t keep and I’ll only accept an assignment if I know I can help you. So if you’re fed up with your freelancers letting you down or missing deadlines, it's time to make the switch!
My services include but are not limited to:
* Customer Services
* Technical Support
* Answering support tickets
* Email management
* Translation (Spanish to English)
* Expert travel planning & itinerary creation
* Attend/host webinars or teleconferences
* Online business consulting & idea generation
* Social media posting & responding to engagements
* Wordpress amendments
* Technical Support
* Expense reports
* Email list management
* Meeting agenda/minutes
* User experience testing
* General organisation
* Calendar/Diary management
If there’s something you want me to do that I haven’t already mentioned, get in touch! If you’ve got this far and you’re still not sure, send me a message to arrange an interview with me.
Steps for completing your project
After purchasing the project, send requirements so Paul can start the project.
Delivery time starts when Paul receives requirements from you.
Paul works on your project following the steps below.
Revisions may occur after the delivery date.
Paul will begin the audit
Within 1 working day, Paul will initiate contact or begin the product purchase.
Paul will create report
A detailed report of the experience will be created and sent within 3 working days of the last interaction to be audited