You will get a Customer Service Audit for your Team and Processes
Project details
In today's world, customer service is the number one factor that separates your business from the competition.
In the Customer Service Audit, I will identify the quality of service offered, customer effort, and overall success. You will be guided on improvement strategies and tips for implementation.
You lose customers because of:
-Bad customer service or lack of it
-Customers Not receiving perceived value for money
-Brand fatigue
-You don’t know your customers or their love language.
With a Customer Service Audit, I will Identify the issues and take your brand to the next level by providing recommendations and guidance to implement your improvement strategies.
I have over 11 years supporting businesses in Customer Support and Success. My experience spans from supporting Retails Giants like Amazon to popular startups like Fruits N Rootz.
In the Customer Service Audit, I will identify the quality of service offered, customer effort, and overall success. You will be guided on improvement strategies and tips for implementation.
You lose customers because of:
-Bad customer service or lack of it
-Customers Not receiving perceived value for money
-Brand fatigue
-You don’t know your customers or their love language.
With a Customer Service Audit, I will Identify the issues and take your brand to the next level by providing recommendations and guidance to implement your improvement strategies.
I have over 11 years supporting businesses in Customer Support and Success. My experience spans from supporting Retails Giants like Amazon to popular startups like Fruits N Rootz.
Project Type
Ecommerce Management, Project Management, Virtual Assistance, Customer SupportWhat's included
| Service Tiers |
Starter
$400
|
Standard
$600
|
Advanced
$1,000
|
|---|---|---|---|
| Delivery Time | 5 days | 8 days | 10 days |
Number of Revisions | 1 | 2 | 3 |
Optional add-ons
You can add these on the next page.
Update or Create SOP to improve service
+$100About Amiri
Expert Customer Support and Success Manager
Portmore, Jamaica - 1:08 am local time
I help businesses create, improve and maintain their customer support processes. With over 11 years in the Customer Service industry, I have created a Customer Support Strategy that has helped many small businesses create or improve their support process, leading them to have:
A higher standard support structure,
Improved customer experience and online ratings
Efficient hiring and employee management
Defined SOPs and KPIs
I’ll be happy to provide the following services:
âś… Customer Support and Success
â—ŹConsultations and Process Audit
â—ŹCustomer Support Manager
â—ŹCustomer Success Manager
â—ŹCustomer Support and Satisfaction Audit
â—ŹCustomer Support (Chat or Email)
âś… Virtual Assistance
â—ŹSystem Implementation and Consult
â—ŹShopify store management, order fulfilment and updates
â—ŹResearch
â—ŹData Entry
â—ŹProofreading
â—ŹEbook content and design
âś… Blogs and Website
â—ŹWeb design
â—ŹWebsite updates(Shopify, WordPress, Wix, Squarespace)
About me
I have over 11 years in the customer support industry and have worked with company giants such as Amazon, At&T and DirecTV. I have also worked with many small businesses that operate online or brick and mortar. In each role, I ensured full customer satisfaction.
I have servced in the capacity of Customer Service Manager, Team lead, Coach, Tech Support, Point of Contact/SME, Chat, Email and Phone Support.
I have authored the self-help work Value Systems for the Intentional Woman, a productivity and accountability daily planner that help individuals achieve the most out of their day and live a purposeful life that they love.
Please take a look at my portfolio and view my past work reviews. Interested in moving forward? Check out my project catalogue or if you have any questions, please reach out and I’ll be happy to advise.
Steps for completing your project
After purchasing the project, send requirements so Amiri can start the project.
Delivery time starts when Amiri receives requirements from you.
Amiri works on your project following the steps below.
Revisions may occur after the delivery date.
Client purchases the project and sends requirements.
We will have a consultation session to discuss requirements.