You will get A Customer Service & Customer Support Agent
Top Rated
Top Rated
Project details
I pride myself on being an expert in providing exceptional customer support, utilizing a variety of communication channels including email, live chat, calls, and social media. My focus on prompt and effective issue resolution, paired with my passion for delivering outstanding customer service, sets me apart as a top performer in my field.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$120
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 16 | 24 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Call Support
(+ 1 Day)
+$5Frequently asked questions
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II
Idil I.
Mar 3, 2026
Customer Support Specialist - Permanent Position
RK
Ronan K.
Jul 8, 2023
Seeking Virtual Assistant: Complete a 5-Minute Task to Showcase Your Skill
Excellent work
About Ibrar Hussain Sajid
Customer & Payment Support | Stripe, Chargebacks, SaaS
100%
Job Success
Bhalwal, Pakistan - 8:12 am local time
I’m a Customer Support & Technical Support Specialist with experience in SaaS (Jotform) and POS/food delivery systems, where I’ve handled customer support along with payment-related operations.
At Jotform, I worked on:
Billing issues, refunds, and subscription management
Account suspensions and compliance-related cases
Supporting customers via chat and email with accurate, timely resolutions
At a POS-based food delivery platform, I handled:
Stripe disputes, chargebacks, and refunds
Payment failures and transaction-related issues
Restaurant-side payment and operational support
POS troubleshooting using remote tools (AnyDesk)
Customer Support in Payments
In payment-related support, accuracy and clarity are critical. I focus on:
Investigating failed payments, disputes, and refund cases
Understanding basic risk/compliance flags (AML-related cases)
Communicating clearly with customers on sensitive billing issues
Reducing escalations by resolving issues with complete context
What I do best:
✔ Customer Support (Email & Chat)
✔ Payment Support (Stripe, refunds, disputes, chargebacks)
✔ Technical Troubleshooting (SaaS tools, POS systems)
✔ Account Issues (suspensions, verification-related cases)
✔ Ticket & Queue Management
✔ Knowledge Base & SOP Documentation
Tools & systems:
Zendesk, Front, Gorgias, Zoho
Stripe, Xero
AnyDesk, Asana, Slack, Zoom
I focus on resolving issues efficiently, minimizing back-and-forth, and maintaining a professional customer experience, especially in payment-related cases where trust matters most.
If you need someone who can handle support operations with a strong understanding of payments and billing workflows, let’s connect.
Steps for completing your project
After purchasing the project, send requirements so Ibrar Hussain Sajid can start the project.
Delivery time starts when Ibrar Hussain Sajid receives requirements from you.
Ibrar Hussain Sajid works on your project following the steps below.
Revisions may occur after the delivery date.
Information and guidelines
Please send me specific information on what you require from this customer service order. To prevent delays or cancellations, please be as detailed as possible.
Review
I will review the information and requirements.