You will get a customer service rep for your E commerce store | Shopify | Gorgias
Project details
I help e-commerce brands deliver excellent customer service that keeps buyers coming back. With 3+ years of experience across voice, chat, and email support, I’ve worked directly with US and Canadian customers, including order inquiries, late deliveries, returns, refunds, and product questions, while keeping communication professional and empathetic.
Beyond support, I bring experience as a Business Development Executive, where I managed client communication, coordinated projects with developers, and customized proposals that improved close rates. This gives me a strong edge in understanding customer expectations and ensuring smooth coordination between teams.
Whether it’s resolving complaints, monitoring quality, or supporting post-purchase success, I make sure every customer interaction reflects positively on your brand.
Beyond support, I bring experience as a Business Development Executive, where I managed client communication, coordinated projects with developers, and customized proposals that improved close rates. This gives me a strong edge in understanding customer expectations and ensuring smooth coordination between teams.
Whether it’s resolving complaints, monitoring quality, or supporting post-purchase success, I make sure every customer interaction reflects positively on your brand.
Industry
Business, Consumer Goods, Ecommerce, Education, Environmental, Financial Services/Banking, Health & Wellness, Hospitality & Tourism, Insurance, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Sports & Recreation, Transportation & AutomotivePlatform
Shopify, WooCommerce, WalmartLanguage
EnglishWhat's included
| Service Tiers |
Starter
$80
|
Standard
$150
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Management Duration (Days) | 5 | 5 | 5 |
Inventory Management | - | ||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | ||
Product Offers & Promotions | - | ||
Reporting | - | - |
Optional add-ons
You can add these on the next page.
Additional Management Day
(+ 1 Day)
+$80About Abdul
Customer Success, Account and Project Management, VA Support
Lahore, Pakistan - 5:17 pm local time
I provide Email Support, Online Chat Support, and Phone Support across platforms like Amazon, Walmart, TikTok, and Shopify, delivering accurate Email Communication, fast response times, and consistent Customer Satisfaction.
I also handle Customer Feedback Documentation, Data Entry, and Product Knowledge management to strengthen customer relationships and improve process efficiency.
My focus is clear communication, organized workflows, and proactive problem-solving that support long-term Customer Support success.
🎯 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲 𝗧𝗵𝗮𝘁 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘀 𝗥𝗲𝘀𝘂𝗹𝘁𝘀
- Delivered consistent Customer Satisfaction and 90%+ CSAT through empathy and quick resolutions
- Managed Email Support, Online Chat Support, and Phone Support to maintain brand trust
- Improved retention with personalized Customer Communication and follow-up strategies
- Documented customer insights for Customer Feedback Documentation and service enhancement
📋 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗩𝗶𝗿𝘁𝘂𝗮𝗹 𝗔𝘀𝘀𝗶𝘀𝘁𝗮𝗻𝗰𝗲
- Provided complete Administrative Support for scheduling, reporting, and coordination
- Managed CRM systems, task tracking, and team updates to ensure smooth operations
- Handled Email Communication and documentation for management and project updates
- Maintained organized data through accurate Data Entry and structured record-keeping
🛠️ 𝗧𝗼𝗼𝗹𝘀 & 𝗣𝗹𝗮𝘁𝗳𝗼𝗿𝗺𝘀
Gorgias | Zendesk | Zoho CRM | Google Workspace | Asana | Trello | ClickUp | Shopify | WooCommerce | Slack
💡 𝗪𝗵𝘆 𝗪𝗼𝗿𝗸 𝗪𝗶𝘁𝗵 𝗠𝗲
✅ Skilled in Customer Service, Customer Support, and Administrative Support
✅ Strong Communications and fluent English for professional correspondence
✅ Proactive Virtual Assistance for task management and client coordination
✅ Reliable, detail-oriented, and focused on Customer Satisfaction and business results
✅Strong Work Ethics
✅Available in your Timezone
💬 Let’s connect to discuss how I can support your business operations through organized Administrative Support, accurate Email Support, and exceptional Customer Service.
Skills:
Customer Service | Administrative Support | Customer Support | Email Communication | Email Support | Online Chat Support | Phone Support | Communications | Virtual Assistance | English | Customer Feedback Documentation | Product Knowledge | Customer Satisfaction | Gorgias | Data Entry
Steps for completing your project
After purchasing the project, send requirements so Abdul can start the project.
Delivery time starts when Abdul receives requirements from you.
Abdul works on your project following the steps below.
Revisions may occur after the delivery date.
Daily Task Updates
I'll provide daily updates: - Tickets handled. - Emails sent - Calls taken - Inventory Updates - Selling Assistance - Documentation of interactions - Feedback