You will get a Customer Service Representative for your business
Project details
You will get Top-notch live chat support, email support, and phone support for online stores. Having experience of 5 years and working, I can make your customers super happy.
I can assist you with any of the below:
General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram)
Take messages from customers & forward queries on
Respond to queries with an agreed script or even without a script
Respond to customer support queries by email
Phone support.
Make the daily reports and send them to you.
And much more - just ask!
I can assist you with any of the below:
General customer support queries (Live chat, email, phone, SMS, Facebook, Instagram)
Take messages from customers & forward queries on
Respond to queries with an agreed script or even without a script
Respond to customer support queries by email
Phone support.
Make the daily reports and send them to you.
And much more - just ask!
Purpose
BusinessIndustry
Animals & Pets, Audio Services, Beauty & Cosmetics, Ecommerce, Fashion & Apparel, Food & Beverage, Lifestyle, Manufacturing & Storage, Nonprofit, Retail & Wholesale, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$5
|
Standard
$6
|
Advanced
$7
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 5 | 5 | 5 |
Scriptwriting | - | - | - |
Summary Report | |||
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Joanna Marie
Customer Service Representative
Mabalacat City, Philippines - 4:58 am local time
I have been working as a Customer Service Representative since 2017, accumulating a total of six years of experience in the field. For the first three years, I worked in a BPO company, where I gained valuable knowledge and skills in handling various customer interactions. Following that, I transitioned into freelancing, which allowed me to further expand my expertise and work with clients from diverse industries.
One of the main reasons I chose to specialize in customer service is my genuine passion for helping people. I thoroughly enjoy assisting customers and finding solutions to their problems. I believe that my strong listening and communication skills enable me to effectively understand and address their needs, fostering positive and meaningful interactions.
Throughout my years in the customer service industry, I have acquired extensive experience in utilizing various tools and platforms. I am proficient in using Zendesk, Salesforce, live chat systems, G Suite, Freshdesk, Shopify, and other CRM tools. Additionally, I have a background in social media management and possess basic knowledge of graphic design using Canva. These additional skills allow me to handle tasks beyond traditional customer support, such as email support, phone support, basic administrative duties like data entry, and appointment setting.
I pride myself on being adaptable and versatile, capable of wearing multiple hats to provide comprehensive support to both customers and the company. I am eager to utilize my expertise and contribute to your organization by delivering exceptional customer service and maintaining strong customer relationships.
I am available for an interview at your convenience, during which I would be happy to discuss my qualifications and further demonstrate my suitability for the position.
Steps for completing your project
After purchasing the project, send requirements so Joanna Marie can start the project.
Delivery time starts when Joanna Marie receives requirements from you.
Joanna Marie works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding process
--Product training ( 1 to 3 days depending on the volume of information I need to know) --Nesting (1day) --Start of regular work shift