You will get a Customer Service Representative (Social Media/Email/Chat/Phone)
Top Rated
Top Rated
Project details
I am dedicated to delivering personalized, empathetic service while driving measurable results. I focus on truly understanding the needs of both clients and their customers, using my expertise with CRM systems and support tools to streamline processes and enhance satisfaction. My goal is to exceed expectations, resolve pain points, and ensure long-term customer loyalty.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Cybersecurity, Ecommerce, Education, Energy, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Medical & Pharmaceutical, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$8
|
Standard
$10
|
Advanced
$12
|
|---|---|---|---|
| Delivery Time | 1 day | 1 day | 1 day |
Number of Hours of Work | 8 | 8 | 8 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | - | ||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$8
Scriptwriting
+$10
Email Support
+$10
KnowledgeBase Writing
+$5
CRM AUTOMATION
+$5
5 reviews
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This project doesn't have any reviews.
AM
Alexa M.
May 11, 2026
Customer Support Associate Contractor
Ify was an outstanding asset to our Customer Support team. From day one, she brought a high level of positivity and professional energy.
She distinguished herself primarily through her adaptability and coachability. Ify is a remarkably quick learner, whenever a correction or process improvement was identified, she implemented the feedback immediately and never repeated the same mistake.
It is important to note that Ify’s departure is solely due to internal company changes and is in no way a reflection of her performance. Had our organizational needs not shifted, we would have absolutely retained her long-term. I highly recommend her for any role requiring fast-paced problem-solving and a proactive attitude.
She distinguished herself primarily through her adaptability and coachability. Ify is a remarkably quick learner, whenever a correction or process improvement was identified, she implemented the feedback immediately and never repeated the same mistake.
It is important to note that Ify’s departure is solely due to internal company changes and is in no way a reflection of her performance. Had our organizational needs not shifted, we would have absolutely retained her long-term. I highly recommend her for any role requiring fast-paced problem-solving and a proactive attitude.
AU
Anietie U.
Aug 13, 2024
Health and Wellness Customer Success Specialist Needed
Ifunanya is great to work with.
PM
PJ M.
Aug 12, 2022
Hiring participants to test and review an app made for Jira Service Management
KP
Krystal P.
Dec 7, 2021
Customer Support Zendesk Agent for Online Fruit Retailer
Thank you for your hard work!
EK
Edgar K.
Jul 28, 2021
Customer service Representative needed for a startup
She handled the job effortlessly!
About Ifunanya
Customer Support | Service Representative
100%
Job Success
Lagos, Nigeria - 3:51 am local time
I'm Ify, a Customer Support Specialist with 5+ years across SaaS platforms, Banking, Health and Wellness, Property Management, Coaching and eCommerce brands.
I learn your product, your customers, and your brand voice so thoroughly that every interaction feels like it came from inside your company because functionally, it does.
I work independently, communicate proactively, and take full ownership of every customer issue until it's resolved, so you spend less time managing support and more time growing your business.
✔️ What I deliver:
Prompt, accurate, and empathetic support responses across email, live chat, phone and social media. Complete ticket ownership. Consistent brand voice. Zero dropped conversations.
Proficiency of CRM and tech tools.
🛠️ Platforms: Zendesk • Gorgias • Intercom • Freshdesk • HubSpot • Salesforce • Shopify • Slack • Notion • Google Workspace • Hubspot • Salesforce • Kajabi • Go high Level • Zoho • Freshworks • Odoo etc
Here's what my employers say about me:
🛠️"Ify was an outstanding asset to our Customer Support team." - Alexis Maphis, Head of Customer Support, Confetti / Wekudo Tech
🛠️"Ify turned frustrated customers into loyal ones. Over the phone, over email, over chat. Every time."
- Lecha Kelly, Customer Support Manager, Dynamics Athletics
The best support doesn't just solve problems. It builds trust and gives customers a reason to stay.
Let's talk.
Steps for completing your project
After purchasing the project, send requirements so Ifunanya can start the project.
Delivery time starts when Ifunanya receives requirements from you.
Ifunanya works on your project following the steps below.
Revisions may occur after the delivery date.
Further action
Client decides to start an hourly or monthly contract with me.