You will get a customer service specialist
Project details
With over 8 years of experience in customer service, I specialize in managing high-performing teams, multi-channel support (phone, email, chat), and process optimization to ensure an exceptional customer experience.
I have led teams in diverse industries such as tech, e-commerce, and financial services, focusing on improving customer satisfaction and rapid issue resolution. My approach is focused on achieving key KPIs, such as customer satisfaction and first-contact resolution.
My expertise includes ongoing team training and optimizing response times. Through motivating leadership and active listening, I transform every customer interaction into a loyalty opportunity.
If you are looking for an expert to improve your customer service and optimize your processes, I would be delighted to discuss your project. Together, we will reach new heights of satisfaction and performance!
I have led teams in diverse industries such as tech, e-commerce, and financial services, focusing on improving customer satisfaction and rapid issue resolution. My approach is focused on achieving key KPIs, such as customer satisfaction and first-contact resolution.
My expertise includes ongoing team training and optimizing response times. Through motivating leadership and active listening, I transform every customer interaction into a loyalty opportunity.
If you are looking for an expert to improve your customer service and optimize your processes, I would be delighted to discuss your project. Together, we will reach new heights of satisfaction and performance!
Language
FrenchWhat's included
| Service Tiers |
Starter
$15
|
Standard
$25
|
Advanced
$50
|
|---|---|---|---|
| Delivery Time | 1 day | 2 days | 4 days |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5About Ayawa Ornella Gertrude
Customer Support Specialist, Virtual Assistant , Operations Support
Cotonou, Benin - 6:50 pm local time
I’m Ornella, a Customer Support and Operations Support Specialist with over 8 years of experience in customer service, coordination, and operational support.
I have worked in demanding environments such as Netis Benin, Netis Togo, Yas Togo, and Majorel, where I developed strong expertise in:
Customer support
Complaint handling
Dispatch and coordination
Quality monitoring
Priority management
Professional communication
Customer satisfaction
My goal is simple: to help you provide a smooth, professional, and responsive customer experience.
What I can do for you:
✔ Manage customer support via email, chat, or phone
✔ Handle customer inquiries and ticket follow-up
✔ Manage complaints and sensitive situations
✔ Track orders and operations
✔ Provide dispatch and operational coordination
✔ Update reports and tracking sheets
✔ Provide administrative and operational support
I am recognized for:
My responsiveness
Strong organizational skills
Ability to adapt quickly
Efficient priority management
Excellent customer communication
Tools I use:
Gmail & Outlook
Excel & Google Sheets
Microsoft Office
Google Drive
CRM and customer support platforms
I also provide French ↔ English translation services for emails, professional documents, and customer support content.
Serious, reliable, and results-oriented, I am ready to help improve your customer service and support your business operations.
Feel free to contact me to discuss your project. I would be happy to work with you!
Steps for completing your project
After purchasing the project, send requirements so Ayawa Ornella Gertrude can start the project.
Delivery time starts when Ayawa Ornella Gertrude receives requirements from you.
Ayawa Ornella Gertrude works on your project following the steps below.
Revisions may occur after the delivery date.
Welcome the customer warmly, with a smile and empathy