You will get a Customer Service Training Specialist, KPI Improvement Quality Control
Project details
As a customer service trainer, my standout qualities stem from a rich background in the telecommunications sector. I've played a pivotal role in launching a CRM tool, excelling in change management and training sessions. Noteworthy achievements include shaping call quality control policies, developing impactful training modules, and executing campaigns to boost key performance metrics. My expertise spans adult learning techniques, contact centers, and effective management. I excel in coordinating with internal and external partners on product requirements, pricing, and quality. Whether in startup or growth stages, I've consistently built top-notch technology and product development teams, ensuring on-time delivery. With a focus on marketing strategy and quality management, I bring a dynamic and results-driven approach to customer service training.
Purpose
BusinessIndustry
Business Services & Consulting, TelecommunicationsLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$60
|
Advanced
$80
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 2 | 3 | 4 |
Number of Pages | 8 | 10 | 10 |
Formatting & Clean Up |
Optional add-ons
You can add these on the next page.
Additional Page
(+ 2 Days)
+$5
Quality Analyst
(+ 2 Days)
+$30About Rochelle
Customer Service Trainer
Montego Bay, Jamaica - 9:23 pm local time
In my role as a Trainer, I craft and deliver comprehensive training programs tailored to the specific needs of customer service staff. This involves keeping them abreast of new products, instructing them on system use, and imparting knowledge of policies and processes. I specialize in fostering team skills related to customer service excellence, product knowledge, and effective communication. Whether conducting initial onboarding sessions or refresher classroom training, I am dedicated to creating and managing training curricula, continually assessing the impact of training on staff performance.
My skill set encompasses a deep proficiency in major customer care software, along with a knack for conflict resolution and a consistently positive attitude. I am poised to leverage my proven skills to contribute effectively in either a Trainer or Quality Analyst managerial role.
Additionally, I bring
- high-level computer skills,
- excelling in Excel, PDF, Word, and possessing familiarity with Microsoft Office.
My qualifications span key areas such as:
- problem-solving
- teamwork
- time management
- expertise in tools like Zendesk, Salesforce, and Slack
- computer competence
- understanding customer psychology
- typing
- presentation
- SOPs
- conducting impactful 1:1 meetings.
I am flexible and a fast learner. Willing to be trained and learn new things.
Steps for completing your project
After purchasing the project, send requirements so Rochelle can start the project.
Delivery time starts when Rochelle receives requirements from you.
Rochelle works on your project following the steps below.
Revisions may occur after the delivery date.
Understand need
Understand the immediate needs of your team and draft a training outline
Get an understanding of company services (research and customer reviews)
Include company-specific examples in module