You will get a customer support ops audit with clear workflow gaps identified
Top Rated
Project details
Your support team may be working hard, but hidden workflow gaps, weak routing, messy escalations, and poor self-service can quietly slow everything down.
With this project, you will get a structured Customer Support Operations audit designed to identify what is creating inefficiency in your support environment and where to improve first.
I review your current setup across key areas such as ticket routing, escalation flow, support channels, help center maturity, reporting visibility, and day-to-day operational friction. You’ll receive clear findings, practical recommendations, and prioritized next steps based on your selected package.
This project is a strong fit for teams using Zendesk, Intercom, Freshdesk, Help Scout, or similar tools, especially if you are dealing with backlog, inconsistent processes, low CSAT, limited automation, or a support setup that has not scaled well.
Whether you need a light audit or a deeper operational review, this service helps you get clarity on what is broken, what is working, and what to fix first.
If your support operation feels reactive, unclear, or harder to manage than it should be, this audit is a smart place to start.
With this project, you will get a structured Customer Support Operations audit designed to identify what is creating inefficiency in your support environment and where to improve first.
I review your current setup across key areas such as ticket routing, escalation flow, support channels, help center maturity, reporting visibility, and day-to-day operational friction. You’ll receive clear findings, practical recommendations, and prioritized next steps based on your selected package.
This project is a strong fit for teams using Zendesk, Intercom, Freshdesk, Help Scout, or similar tools, especially if you are dealing with backlog, inconsistent processes, low CSAT, limited automation, or a support setup that has not scaled well.
Whether you need a light audit or a deeper operational review, this service helps you get clarity on what is broken, what is working, and what to fix first.
If your support operation feels reactive, unclear, or harder to manage than it should be, this audit is a smart place to start.
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$197
|
Standard
$497
|
Advanced
$997
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Revisions | 1 | 1 | 2 |
Frequently asked questions
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BG
Brad G.
Feb 25, 2026
Support Needed
LE
Lindsay E.
Dec 11, 2025
Zendesk Optimization Expert Needed
JC
Jessica C.
Nov 25, 2025
Part-Time Customer Success Manager Needed
Professional, organized, and aan excellent problem solver.
KC
Kathy C.
Nov 30, 2022
Zen Desk Set Up Expert Needed
Aldith is a true Pro. She is easy to work with and super knowledgeable. I love the way she took this project and ran with it. I didn't have to worry about a thing. I highly recommend her if you want any kind of help with Zendesk.
JS
Jon S.
Nov 22, 2022
Implementation Expert for Zendesk Build Out
About Aldith
Customer Support Mgr | Zendesk Implementation | Onboarding & CX Ops
91%
Job Success
Spring Hill, United States - 4:28 am local time
Most teams do not have a simple “customer service problem.” They have unclear workflows, messy handoffs, weak documentation, disconnected tools, or a support system that depends too heavily on manual effort. I help fix that structure so customers get better support and teams can operate with more consistency.
I’m Aldith, but I go by Allie. I bring 10+ years of experience across customer support leadership, customer onboarding, account management, Zendesk implementation, and CX operations. I’ve worked with healthcare, SaaS, e-commerce, Home Service Tech, DTC, subscription, and service-based companies that needed someone who could step in quickly, find the gaps, and improve the process without overcomplicating the work.
I can help with:
• Customer Support Management
• Account Management / Customer Success Support
• Customer Onboarding
• Customer/Agent Training (Live or Pre-Recorded)
• Zendesk Setup, Cleanup, and Optimization
• Help Center / Knowledge Base Structure
• SLAs, Macros, Triggers, Views, Forms, and Automations
• Escalation Workflows
• AI-Assisted Support Processes
• SOPs, QA, and Internal Documentation
• Support Process Improvement
Results I’ve delivered:
• Scaled healthcare support operations from zero to 20,000+ members while maintaining strong CSAT
• Improved CSAT from 60% to 98% within 90 days for a national e-commerce brand
• Reduced customer grievances by 90% through support model redesign
• Managed high-volume customer interactions with first-response times under one business hour
• Completed 50+ Zendesk implementations across Support, Talk, Guide, workflows, and automation
My rate reflects senior-level customer operations and Zendesk experience, but I’m flexible in how we structure the work. For Zendesk implementation, audits, optimization, and CX strategy, hourly or project pricing usually works best. For ongoing support management, onboarding, or account management needs, I’m open to starting with a short trial project or defined first milestone so you can evaluate fit quickly.
If your support team, customer onboarding, account communication, or Zendesk setup needs structure fast, I can help you get it moving.
Steps for completing your project
After purchasing the project, send requirements so Aldith can start the project.
Delivery time starts when Aldith receives requirements from you.
Aldith works on your project following the steps below.
Revisions may occur after the delivery date.
Requirements & Context Review
I review your intake responses and supporting materials to understand your current support setup, goals, and known pain points.
Support Ops Audit
I assess your workflows, routing, escalation process, channels, and operational gaps based on the package selected.