You will get a customer support software that saves costs & improves customer experience
Project details
You will get a data-driven customer support software setup that optimizes your teams’ work, reduces your servicing costs, and improves your customer experience. With over 10 years of experience in B2B and SaaS customer-facing roles and department leadership, I believe that the first step in a sound customer retention strategy is for customer support teams to perform at a high level in serving customers.
Project Type
Project Management, Customer SupportWhat's included
| Service Tiers |
Starter
$900
|
Standard
$2,000
|
Advanced
$5,000
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 15 days |
Number of Revisions | 1 | 2 | 3 |
About Cole
Customer Success and Post-Sales Builder and Leader
Oak Park, United States - 1:34 am local time
As a decisive and results-driven leader, I operate with three guiding principles in mind:
•Servant Leadership: a leader’s duty is to serve, to provide the tools needed to be successful
•Business Process Improvement: understand problems at their core through root cause analysis and build solutions to address them at their roots; always find opportunities to get better
•Customer-Centric: understand what customers need to achieve, creatively build paths to achieve those objectives
Skills: Customer Success, Retention, Implementation, Customer Service, Account Management, Supply Chain, Logistics, eCommerce, Fulfillment, Sales, Technology, SaaS, Software, Business Strategy and Development
Steps for completing your project
After purchasing the project, send requirements so Cole can start the project.
Delivery time starts when Cole receives requirements from you.
Cole works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery & Needs Analysis
Deep-dive conversation into your current customer support software setup, your organization's core objectives regarding your customers, and what metrics and KPIs are presently being tracked.
Strategic Action Plan
Following Discovery & Needs Analysis, I will outline and organize a plan of attack to improve your customer support software setup. We'll discuss that plan, revise as necessary, and move to execution.