You will get a customer support specialist and helpdesk manager
Project details
Looking for a reliable, professional Customer Support Specialist to take control of your customer service queues? I provide top-tier inbox management, ticket resolution, and daily administrative support to keep your clients happy and your operations running smoothly.
What I bring to your business:
Efficient ticket and inbox management across email, live chat, and helpdesk tools.
Fast, empathetic, and professional communication tailored to your brand voice.
Smart workflow organization using tags, views, and priority queues.
Reliable handling of daily inquiries, routine follow-ups, and customer scheduling.
Let me manage the day-to-day inbox volume so you can focus on scaling your business. I am ready to sync with your team and jump right into your workspace!
What I bring to your business:
Efficient ticket and inbox management across email, live chat, and helpdesk tools.
Fast, empathetic, and professional communication tailored to your brand voice.
Smart workflow organization using tags, views, and priority queues.
Reliable handling of daily inquiries, routine follow-ups, and customer scheduling.
Let me manage the day-to-day inbox volume so you can focus on scaling your business. I am ready to sync with your team and jump right into your workspace!
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Cryptocurrency & Blockchain, Ecommerce, Fashion & Apparel, Hardware & Electronics, Lifestyle, Medical & Pharmaceutical, Real Estate, Retail & Wholesale, Software, Transportation & Automotive, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Number of Hours of Work | 12 | 28 | 120 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5Frequently asked questions
About Faith
Ecommerce Customer Support Specialist | Email, Chat & Order Management
Port Harcourt, Nigeria - 5:23 pm local time
With experience handling customer inquiries across email and live chat platforms, I specialize in ensuring customers feel supported, informed, and valued throughout their buying experience. From order tracking and refunds to resolving customer concerns and managing support tickets, I help businesses maintain smooth daily operations while protecting their brand reputation.
Here’s how I can support your business:
✔ Shopify Customer Support
✔ Email & Live Chat Support
✔ Order Tracking & Order Management
✔ Refund & Exchange Assistance
✔ Customer Inquiry Resolution
✔ Ticket & Helpdesk Management
✔ CRM & Customer Follow-Ups
✔ Customer Satisfaction Support
✔ Ecommerce Store Support
Tools & Platforms:
• Shopify
• Zendesk
• Gorgias
• Re:amaze
• Freshdesk
• HubSpot
• Gmail
• Google Workspace
• Slack
• Microsoft Office
I am organized, detail-oriented, and committed to providing professional communication and positive customer experiences that help businesses build trust and customer loyalty.
If you’re looking for a dependable Shopify Customer Support Specialist who can support your customers and contribute to smooth business operations, I’d love to work with you.
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & System Sync
We will review your business guidelines, integrate into your helpdesk platform or email inbox, and align on your brand voice and support expectations.
Active Support & Ticket Resolution
We manage your daily inbox volume, handling live chats, email inquiries, and tickets with fast, empathetic, and accurate responses.