You will get a Shopify Customer Support Specialist for Email & Order Management
Project details
Looking for a reliable, professional Customer Support Specialist to manage your Shopify store operations? I provide top-tier customer care, ticket resolution, and daily order management to keep your buyers happy and your store running seamlessly.
What I bring to your business:
Fast and empathetic customer support via email and live chat.
Full order management: tracking updates, cancellations, returns, and exchanges.
Efficient ticket resolution and helpdesk management (Zendesk, HubSpot, Gorgias, etc.).
Basic inventory tracking and reporting on customer feedback trends.
Free up your time to focus on scaling your store while I ensure your customers receive outstanding, timely care. Let's work together to streamline your support!
What I bring to your business:
Fast and empathetic customer support via email and live chat.
Full order management: tracking updates, cancellations, returns, and exchanges.
Efficient ticket resolution and helpdesk management (Zendesk, HubSpot, Gorgias, etc.).
Basic inventory tracking and reporting on customer feedback trends.
Free up your time to focus on scaling your store while I ensure your customers receive outstanding, timely care. Let's work together to streamline your support!
Industry
Business, Consumer Goods, Ecommerce, Education, Financial Services/Banking, Health & Wellness, Hospitality & Tourism, Logistics & Supply Chain Management, Retail & WholesalePlatform
Amazon, Shopify, WooCommerceLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 3 days | 7 days | 30 days |
Management Duration (Days) | 3 | 7 | 30 |
Inventory Management | - | ||
Order Management | |||
Customer Assistance | |||
Payment Processing | - | - | - |
Product Offers & Promotions | - | - | - |
Reporting |
Optional add-ons
You can add these on the next page.
Additional Management Day
(+ 1 Day)
+$20Frequently asked questions
About Faith
Ecommerce Customer Support Specialist | Email, Chat & Order Management
Port Harcourt, Nigeria - 11:14 pm local time
With experience handling customer inquiries across email and live chat platforms, I specialize in ensuring customers feel supported, informed, and valued throughout their buying experience. From order tracking and refunds to resolving customer concerns and managing support tickets, I help businesses maintain smooth daily operations while protecting their brand reputation.
Here’s how I can support your business:
✔ Shopify Customer Support
✔ Email & Live Chat Support
✔ Order Tracking & Order Management
✔ Refund & Exchange Assistance
✔ Customer Inquiry Resolution
✔ Ticket & Helpdesk Management
✔ CRM & Customer Follow-Ups
✔ Customer Satisfaction Support
✔ Ecommerce Store Support
Tools & Platforms:
• Shopify
• Zendesk
• Gorgias
• Re:amaze
• Freshdesk
• HubSpot
• Gmail
• Google Workspace
• Slack
• Microsoft Office
I am organized, detail-oriented, and committed to providing professional communication and positive customer experiences that help businesses build trust and customer loyalty.
If you’re looking for a dependable Shopify Customer Support Specialist who can support your customers and contribute to smooth business operations, I’d love to work with you.
Steps for completing your project
After purchasing the project, send requirements so Faith can start the project.
Delivery time starts when Faith receives requirements from you.
Faith works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding & Workspace Setup
I will review your store policies, shipping timelines, and setup my access to your Shopify dashboard and customer service tools to ensure a seamless workflow.
Daily Ticket & Order Management
I will actively respond to customer emails or chats, handle order tracking issues, manage cancellations/refunds, and keep your ticket backlog completely clear.