You will get a CX audit report which will reduce friction, align teams and drive revenue
Project details
You will receive a branded CX audit report plus a debrief call which will deliver an unbiased review of what your customer currently experiences when they interact with your business and actionable quick wins to take your CX to next level. With over 5+ years heading up customer functions within international remote businesses, I want to help other businesses to move forward on your journey to improve your CX to unlock your competitive advantage, increase customer joy/retention and grow revenue.
Target Country
Worldwide, United States, United KingdomWhat's included $250
These options are included with the project scope.
$250
- Delivery Time 10 days
- Number of Projects 10
- General Project Consulting
- Define Project Goals
- Define Deliverables & KPIs
- Establish Schedule & Milestones
- Risk Management
- Resource Management
- Budget Management
- Project Reports
- Project Diagrams Provided
Optional add-ons
You can add these on the next page.
Fast 5 Days Delivery
+$100Frequently asked questions
About Gemma
Glue between CEOs big ideas & execution | Scaled from 0 to 7 figures
Bristol, United Kingdom - 9:30 pm local time
Experienced working remotely for over 7 years, currently managing a team of 7 direct reports and compentent in getting tasks over the line without mirco-management, as leadership starts with self leadership. This partnered with effective communication skills and implementing a digital strategy to take out the guess work, unnecessary chasing and question fatigue.
As your right hand, my mission is to help key clients and my colleagues to feel heard, stay focused and improve their experiences, not only to achieve objectives but exceed them too. In less than 24 months, under my management, we remotely scaled one business line from £0 to 7 figures+ across 4 continents.
I thrive in the SME enviorment where you get to know pet, children and significant other names, as part of our personal lives also shows up at work. Getting to the know and understand the human is important to me, relational over transactional every day.
A curious mind with a love of learning through doing, books,
movement, travel and meeting new people. Also, one of the small
minority who enjoys speaking in public. Fascinated by the human experience, business and communication to understand our world.
Thank you for reading my bio and I hope to learn more about your world and how I can help a bit more soon.
Gemma
Steps for completing your project
After purchasing the project, send requirements so Gemma can start the project.
Delivery time starts when Gemma receives requirements from you.
Gemma works on your project following the steps below.
Revisions may occur after the delivery date.
Customer journey/process map review
Review the current documented map and make suggestions which will be detailed in the report. If there isn't one, create a starter customer journey map after the mini mystery shop.
Mini mystery shop
Complete as much of the online shopping process as possible, including interacting with staff and if instructed to in advance, make a purchase.