You will get a dedicated Airbnb Cohost to help grow your STR/Vacation Rental business.
Rising Talent
Rising Talent
Project details
I'm passionate about what I do, and this makes me committed to ensuring maximum results for my clients.
New to Airbnb and need help listing your property? I got you!
Your listing isn't generating bookings, visibility, or revenue. I'll review areas that need improvement and work on them so your listing will be seen and booked.
Need help responding to guests? I will provide exceptional guest support, ensuring satisfaction for guest that come in contact with your business.
New to Airbnb and need help listing your property? I got you!
Your listing isn't generating bookings, visibility, or revenue. I'll review areas that need improvement and work on them so your listing will be seen and booked.
Need help responding to guests? I will provide exceptional guest support, ensuring satisfaction for guest that come in contact with your business.
Industry
Real Estate, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$80
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 1 day | 3 days | 30 days |
Number of Hours of Work | 2 | 3 | 8 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | - | - |
Email Support | - | - | - |
Live Chat Support | - | - | - |
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About Perpetual
Customer & Operations Support | CRM | Inbox & Workflow Management
100%
Job Success
Port Harcourt, Nigeria - 11:26 pm local time
That's where I come in.
I help businesses deliver exceptional customer service and customer support while keeping day-to-day operations running smoothly. Whether it's managing inboxes, providing administrative support, coordinating workflows, tracking tasks, managing client communications, or ensuring nothing falls through the cracks, I bring structure, reliability, and proactive support to your team.
Over the past 2+ years, I've progressed from Customer Support Representative to Operations Coordinator & AI Supervisor, supporting business operations across 20+ properties and coordinating up to 80 weekly check-ins and check-outs. I've handled phone, chat, and email support, reviewed AI-generated customer communications for quality and accuracy, coordinated with cross-functional teams, and managed operational workflows.
My experience spans customer support, client management, process improvement, and project management, helping businesses improve efficiency while maintaining high levels of customer satisfaction.
Here's how I can support your business:
• Customer Support (Phone, Email & Chat)
• Customer Service & Customer Satisfaction Management
• Communication & Inbox Management
• Follow-up & Escalation Management
• Client Management & Relationship Building
• CRM Management & Data Entry
• Workflow & Task Tracking
• SOP Implementation & Process Compliance
• Process Improvement & Operations Coordination
• AI Response Quality Assurance
• Issue Resolution & Documentation Management
I'm comfortable working with tools such as ClickUp, HubSpot, Zendesk, Slack, Notion, Google Workspace, and other CRM and collaboration platforms, and I adapt quickly to new systems.
My approach is simple: communicate clearly, stay organized, take ownership, and make your job easier. I believe strong communication, efficient processes, and exceptional customer experiences are the foundation of successful business operations.
If you're looking for someone dependable, proactive, detail-oriented, and committed to supporting your customers while strengthening your operations, I'd be happy to support your team.
Let's build efficient systems, improve processes, and create exceptional customer experiences together.
Steps for completing your project
After purchasing the project, send requirements so Perpetual can start the project.
Delivery time starts when Perpetual receives requirements from you.
Perpetual works on your project following the steps below.
Revisions may occur after the delivery date.
Get to know what the challenge is
I'll get to know what is the challenge with your listings to help provide a better service.