You will get a Dedicated Customer Support Specialist for Email and Chat Service
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Top Rated
Project details
Are you in need of a reliable and efficient Customer Support Specialist for your business?
Youโve come to the right place! With 7 years of experience in customer service, I specialize in providing top-notch support through email, live chat, and social media.
What I Offer:
โข ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Real-time customer assistance
โโข ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Quick, professional responses
โโข ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ฅ๐ฒ๐ฝ๐น๐ถ๐ฒ๐: Fast engagement on platforms
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ถ๐ป๐ด: Efficient order management
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐๐น๐ณ๐ถ๐น๐น๐บ๐ฒ๐ป๐: Accurate and timely deliveries
โโข ๐ฆ๐๐ผ๐ฟ๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Daily customer support tasks
โโข ๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managing customer relationships
โโข ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Admin support to boost productivity
Why Choose Me?
Hiring me means you get exceptional service thatโs fast, friendly, and tailored to your business needs. I am committed to providing high-quality customer service that will keep your clients happy and your business thriving.
If you need additional services, feel free to reach out, and letโs discuss how I can help you grow your business.
Letโs get started today!
Youโve come to the right place! With 7 years of experience in customer service, I specialize in providing top-notch support through email, live chat, and social media.
What I Offer:
โข ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Real-time customer assistance
โโข ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐: Quick, professional responses
โโข ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐ฅ๐ฒ๐ฝ๐น๐ถ๐ฒ๐: Fast engagement on platforms
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐ฃ๐ฟ๐ผ๐ฐ๐ฒ๐๐๐ถ๐ป๐ด: Efficient order management
โโข ๐ข๐ฟ๐ฑ๐ฒ๐ฟ ๐๐๐น๐ณ๐ถ๐น๐น๐บ๐ฒ๐ป๐: Accurate and timely deliveries
โโข ๐ฆ๐๐ผ๐ฟ๐ฒ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Daily customer support tasks
โโข ๐๐ฅ๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐: Managing customer relationships
โโข ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐: Admin support to boost productivity
Why Choose Me?
Hiring me means you get exceptional service thatโs fast, friendly, and tailored to your business needs. I am committed to providing high-quality customer service that will keep your clients happy and your business thriving.
If you need additional services, feel free to reach out, and letโs discuss how I can help you grow your business.
Letโs get started today!
Industry
Business Services & Consulting, Ecommerce, Marketing & Advertising, Retail & WholesaleLanguage
EnglishWhat's included $30
These options are included with the project scope.
$30
- Delivery Time 1 day
- Number of Hours of Work 10
- Live Chat Support
4 reviews
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SL
Sheryl L.
Jun 7, 2026
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Very supportive and easy to work with throughout the project. Delivered work as needed and was responsive to requests.
AS
Aspen S.
Aug 25, 2025
Customer Service Representative for E-commerce Brands
Great customer service. We highly recommend!
MO
Melisa O.
Aug 15, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Working with Sahzeb at Zipscale was an absolute privilege. As a Business Development Representative, he consistently demonstrated a level of commitment, attention to detail, and strategic thinking that set him apart.
Sahzeb had an exceptional ability to truly understand our prospectsโ needs and tailor his outreach in a way that felt both authentic and impactful. He didnโt just follow a script โ he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzebโs greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction โ whether with clients or colleagues โ with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
Sahzeb had an exceptional ability to truly understand our prospectsโ needs and tailor his outreach in a way that felt both authentic and impactful. He didnโt just follow a script โ he took the time to research, personalize, and build meaningful connections. This not only helped generate strong opportunities for the sales team but also built trust with potential clients right from the start.
One of Sahzebโs greatest strengths was his discipline and organization. He managed his pipeline with precision, tracked every interaction carefully, and always followed up in a timely, thoughtful manner. His consistency and reliability made him someone the team could depend on without hesitation.
Beyond his work ethic, Sahzeb brought a calm and steady presence to the team. He was a great listener, an insightful problem-solver, and someone who treated every interaction โ whether with clients or colleagues โ with respect and professionalism.
I have no doubt that wherever Sahzeb goes next, he will bring the same level of excellence and integrity that he showed every day at Zipscale. Any organization would be fortunate to have him on their team.
MO
Melisa O.
Jul 2, 2025
Meeting Sourcing Specialist for Zipscale 3PL
Shahzb has been an outstanding hire! Driven, dependable, and fast-learning. He consistently takes initiative, delivers high-quality work, and supports revenue growth by building strong lead pipelines. Heโs adaptable, communicates clearly, and is a true team player. You can count on him to follow through and bring a positive, solutions-focused attitude to everything he does. Overall, heโs been a major asset and has strong potential for continued growth within the company.
About Shahzeb
Ecommerce Customer Support | Email & Live Chat | Shopify | Zendesk
100%
Job Success
Rawalpindi, Pakistanย - 7:29 pm local time
โจ๐ ๐ง๐ต๐ฎ๐โ๐ ๐๐ต๐ฒ๐ฟ๐ฒ ๐ ๐ฐ๐ผ๐บ๐ฒ ๐ถ๐ป๐๐ฅ
I help businesses manage ๐ฐ๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐๐๐ฝ๐ฝ๐ผ๐ฟ๐ efficiently with fast, organized, and reliable service.
I provide reliable ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ and ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ for Ecommerce brands, Shopify stores, Amazon sellers, SaaS companies, and service-based businesses that want to improve Customer Satisfaction, reduce churn, and deliver fast, professional support across ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐, ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐, ๐ฎ๐ป๐ฑ ๐ฃ๐ต๐ผ๐ป๐ฒ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐.
I help founders and businesses stay organized, responsive, and efficient by managing customer interactions, store operations, and administrative workflows so they can stay focused on growth. ๐
๐ ๐ฆ๐๐ฅ๐ฉ๐๐๐๐ฆ ๐ ๐ฃ๐ฅ๐ข๐ฉ๐๐๐
๐ง ๐๐บ๐ฎ๐ถ๐น ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
Customer inquiries, ticket handling, inbox management, follow-ups, refunds, cancellations, exchanges, returns, escalation handling, canned responses, tagging, macros, and SLA management.
๐ฌ ๐๐ถ๐๐ฒ ๐๐ต๐ฎ๐ & ๐ข๐ป๐น๐ถ๐ป๐ฒ ๐๐ต๐ฎ๐ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
Real-time customer assistance, Shopify live chat support, issue resolution, escalation handling, sales-focused communication, and conversion-oriented customer interactions.
๐ ๐ฃ๐ต๐ผ๐ป๐ฒ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
Professional communication, complaint resolution, conflict management, refund prevention, and calm handling of frustrated customers.
๐ ๐ฆ๐ต๐ผ๐ฝ๐ถ๐ณ๐, ๐๐บ๐ฎ๐๐ผ๐ป & ๐๐ฐ๐ผ๐บ๐บ๐ฒ๐ฟ๐ฐ๐ฒ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
Order Processing, Order Tracking, Shopify store management, Amazon Seller Central support, FBA assistance, inventory updates, chargeback handling, supplier communication, fulfillment coordination, listing optimization, keyword updates, and product content management.
๐ ๐๐ฑ๐บ๐ถ๐ป๐ถ๐๐๐ฟ๐ฎ๐๐ถ๐๐ฒ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐ & ๐ฉ๐ถ๐ฟ๐๐๐ฎ๐น ๐๐๐๐ถ๐๐๐ฎ๐ป๐ฐ๐ฒ
Data Entry, CRM Management, Email Management, appointment scheduling, calendar management, inbox triage, reporting, workflow organization, backend operational support, and executive assistance.
๐ฒ ๐ฆ๐ผ๐ฐ๐ถ๐ฎ๐น ๐ ๐ฒ๐ฑ๐ถ๐ฎ ๐๐๐๐๐ผ๐บ๐ฒ๐ฟ ๐ฆ๐๐ฝ๐ฝ๐ผ๐ฟ๐
Facebook moderation, Instagram DM management, TikTok customer support, and responding to customer inquiries professionally across multiple channels.
๐ ๐ช๐ผ๐ฟ๐ธ๐ณ๐น๐ผ๐ & ๐ข๐ฝ๐ฒ๐ฟ๐ฎ๐๐ถ๐ผ๐ป๐ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐
Daily reporting, task tracking, SLA monitoring, Trello & ClickUp management, recurring issue reporting, and weekly operational summaries to maintain organized business workflows.
๐ ๏ธ ๐ง๐ข๐ข๐๐ฆ ๐ ๐ช๐ข๐ฅ๐ ๐ช๐๐ง๐
Zendesk โข Gorgias โข Intercom โข Freshdesk โข HubSpot โข Zoho CRM โข Shopify โข Amazon Seller Central โข Help Scout โข Reamaze โข Gmail โข Outlook โข Slack โข Discord โข Zoom โข Trello โข ClickUp
๐ ๐ฆ๐๐๐๐๐ง๐๐ ๐ข๐จ๐ง๐๐ข๐ ๐๐ฆ
๐ Scaled Customer Support during Shopify peak season with 1,000+ tickets/week while consistently meeting SLA targets
๐ Improved Customer Satisfaction from 78% to 88% within 8 weeks through improved support workflows and response quality
๐ Reduced refund volume by 32% through proactive Customer Service and better issue resolution processes
๐ Managed Order Processing and Order Tracking for 250+ daily Shopify orders with consistent accuracy and zero fulfillment errors
๐ Reduced late shipments by coordinating suppliers, monitoring fulfillment workflows, and improving operational communication
๐ Improved listing performance with optimized product titles, descriptions, and keyword-focused content updates
๐ ๐ช๐๐ฌ ๐๐๐๐๐ก๐ง๐ฆ ๐๐๐ข๐ข๐ฆ๐ ๐ ๐
โจ Fast response times and professional communication
โจ Strong understanding of Customer Support systems and Ecommerce workflows
โจ Reliable, proactive, and customer-focused
โจ Strong attention to detail and organization
โจ Calm under pressure and solution-oriented
โจ Ability to work independently with minimal supervision
โจ Clear communication, daily reporting, and organized workflow management
โจ Long-term mindset focused on customer retention and business growth
๐ก My goal is simple:
To provide high-quality Customer Support and Customer Service that helps businesses stay organized, responsive, and efficient while delivering an excellent customer experience.
๐ฉ If youโre looking for a dependable Customer Support Specialist, Ecommerce Support Assistant, or Virtual Assistant who can support your business with professionalism and care, feel free to send me a message.
I look forward to working with you! ๐
Steps for completing your project
After purchasing the project, send requirements so Shahzeb can start the project.
Delivery time starts when Shahzeb receives requirements from you.
Shahzeb works on your project following the steps below.
Revisions may occur after the delivery date.
Set Up Customer Support Channels
I will integrate and configure live chat and email support systems for your business. This includes setting up the necessary tools, testing functionality, and ensuring seamless communication with customers.