You will get a dedicated email & live-chat customer support for your business
Project details
Slow chat responses lead to lost sales, bad reviews, and stressed-out business owners. You cannot scale your business if you are buried under support tickets all day.
I handle your customer support so you can focus on growth. I provide professional customer support via email, chat, WhatsApp, and CRM systems to keep your customers happy and your operations organized.
Services Included:
-Email & Live Chat Support: Fast responses to save sales and resolve issues.
-CRM Management & Follow-Up: Keeping customer data and sales leads updated.
-Order Tracking & Admin Support: Handling data entry, refunds, and daily tracking.
Why Work With Me?
-Reliable & Proactive: Strong communication skills and excellent attention to detail.
-Fast Learner: Quick to adapt to your tools and brand voice.
-Results-Driven: Committed to delivering outstanding customer service.
Let’s keep your customers happy and your operations smooth. Please contact me to discuss your needs or to request a custom package.
I handle your customer support so you can focus on growth. I provide professional customer support via email, chat, WhatsApp, and CRM systems to keep your customers happy and your operations organized.
Services Included:
-Email & Live Chat Support: Fast responses to save sales and resolve issues.
-CRM Management & Follow-Up: Keeping customer data and sales leads updated.
-Order Tracking & Admin Support: Handling data entry, refunds, and daily tracking.
Why Work With Me?
-Reliable & Proactive: Strong communication skills and excellent attention to detail.
-Fast Learner: Quick to adapt to your tools and brand voice.
-Results-Driven: Committed to delivering outstanding customer service.
Let’s keep your customers happy and your operations smooth. Please contact me to discuss your needs or to request a custom package.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$240
|
Advanced
$480
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 28 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Knowledge Base Creation
+$50
Weekend Support Coverage
(+ 2 Days)
+$80Frequently asked questions
3 reviews
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GW
Giselle W.
Apr 24, 2026
100 Needed for Reading/Response Project - Branch (April 2026)
Blessing finished the task promptly and was friendly and easy to communicate with.
RW
Rebecca W.
Jul 7, 2025
50 Freelancers Needed for a Quick Data Entry/Research Project
It was a pleasure working with Blessing.
PD
Paula D.
May 28, 2025
Meditation/visualization experiment participant
About Blessing
Customer Support & Success Specialist | SaaS & Travel | Zendesk | Zoho
100%
Job Success
Ibadan, Nigeria - 10:24 pm local time
With over 5 years of experience in customer support and client success, I've consistently delivered 95–100% CSAT, resolved 400+ support tickets monthly, and helped improve customer retention through proactive communication and timely issue resolution.
My experience spans SaaS, telecommunications, and travel, including supporting customers at Green Africa Airline, MTN Nigeria, and SaaS environments. I've managed high-volume support queues, resolved complex customer issues, onboarded new clients, handled escalations, and partnered with cross-functional teams to ensure every customer interaction is seamless and professional.
I handle:
→ Email, live chat, and phone support (L1 & L2)
→ Customer Onboarding and Product Adoption
→ Technical support and issue resolution
→ Zendesk, Freshdesk, Intercom, HubSpot, Zoho, Amadeus, GDS Systems
→ CRM and ticket management
→ Escalation handling and complaint resolution
→ Renewal and retention support: identifying at-risk accounts early
→ Building client-facing SOPs, FAQs, and knowledge base resources
→ CSAT monitoring, complaint reduction, and SOP creation
→ Knowledge base articles, response macros, and escalation playbooks
Results I've delivered:
✔ Maintained 95–100% CSAT across phone, email and live chat support
âś” 400+ tickets resolved per month while meeting SLA targets
âś” 95% first-contact resolution rate at Green Africa Airline
âś” Reduced escalations through proactive communication and timely issue resolution
✔Earned positive client feedback on Upwork for professionalism, communication, and quality of work
You built your business to serve people well. I make sure every customer and client interaction reflects that, from the first support ticket to long-term retention.
If you need someone who can handle support, own client relationships, and drive customer success from day one, send me a message and I'll respond within a few hours. Let's talk about what your customers need.
Steps for completing your project
After purchasing the project, send requirements so Blessing can start the project.
Delivery time starts when Blessing receives requirements from you.
Blessing works on your project following the steps below.
Revisions may occur after the delivery date.
Review Business Information, Onboarding and Access Set-up
I will review your brand voice samples, escalation rules, and get added to your support platform. I'll confirm everything is in order before handling any live tickets.
Learn Your Support Workflow
I will familiarize myself with your products, services, FAQs, and escalation procedures.