You will get a dedicated email & live-chat customer support for your business
Project details
Slow chat responses lead to lost sales, bad reviews, and stressed-out business owners. You cannot scale your business if you are buried under support tickets all day.
I handle your customer support so you can focus on growth. I provide professional customer support via email, chat, WhatsApp, and CRM systems to keep your customers happy and your operations organized.
Services Included:
-Email & Live Chat Support: Fast responses to save sales and resolve issues.
-CRM Management & Follow-Up: Keeping customer data and sales leads updated.
-Order Tracking & Admin Support: Handling data entry, refunds, and daily tracking.
Why Work With Me?
-Reliable & Proactive: Strong communication skills and excellent attention to detail.
-Fast Learner: Quick to adapt to your tools and brand voice.
-Results-Driven: Committed to delivering outstanding customer service.
Let’s keep your customers happy and your operations smooth. Please contact me to discuss your needs or to request a custom package.
I handle your customer support so you can focus on growth. I provide professional customer support via email, chat, WhatsApp, and CRM systems to keep your customers happy and your operations organized.
Services Included:
-Email & Live Chat Support: Fast responses to save sales and resolve issues.
-CRM Management & Follow-Up: Keeping customer data and sales leads updated.
-Order Tracking & Admin Support: Handling data entry, refunds, and daily tracking.
Why Work With Me?
-Reliable & Proactive: Strong communication skills and excellent attention to detail.
-Fast Learner: Quick to adapt to your tools and brand voice.
-Results-Driven: Committed to delivering outstanding customer service.
Let’s keep your customers happy and your operations smooth. Please contact me to discuss your needs or to request a custom package.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Arts & Design, Audio Services, Beauty & Cosmetics, Business Services & Consulting, Construction, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Government & Public Sector, Hardware & Electronics, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$120
|
Standard
$240
|
Advanced
$480
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 28 days |
Number of Hours of Work | 40 | 80 | 160 |
Scriptwriting | |||
Summary Report | |||
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$5
Knowledge Base Creation
+$50
Weekend Support Coverage
(+ 2 Days)
+$80Frequently asked questions
3 reviews
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GW
Giselle W.
Apr 24, 2026
100 Needed for Reading/Response Project - Branch (April 2026)
Blessing finished the task promptly and was friendly and easy to communicate with.
RW
Rebecca W.
Jul 7, 2025
50 Freelancers Needed for a Quick Data Entry/Research Project
It was a pleasure working with Blessing.
PD
Paula D.
May 28, 2025
Meditation/visualization experiment participant
About Blessing
Customer Support Specialist | Ecommerce & SaaS | 95 - 100 CSAT
100%
Job Success
Ibadan, Nigeria - 5:07 am local time
I combine frontline support experience from a major airline and Africa's largest mobile network with hands-on SaaS, ecommerce, and client success proficiency. Whether you need someone to manage high-volume support queues, own the post-sale client experience, or keep ecommerce customers happy and coming back, I show up like a true member of your team.
For ecommerce brands, I handle:
→ Customer inquiries via email and live chat : fast, friendly, on-brand
→ Refund processing and complaint resolution
→ Order records, spreadsheet updates, and supplier communication
→ Support system organisation so nothing slips through the cracks
For client relations and customer success, I deliver:
→ Onboarding new clients smoothly so they see value from day one
→ Proactive check-ins and follow-up sequences that prevent silent churn
→ Escalation management that protects relationships under pressure
→ Renewal and retention support: identifying at-risk accounts early
→ Building client-facing SOPs, FAQs, and knowledge base resources
→ Acting as the bridge between clients and internal teams
Across all support environments, I bring:
→ Email, live chat, and phone support (L1 & L2)
→ Zendesk, Freshdesk, Intercom, HubSpot, Zoho CRM, Gorgias, Shopify, WooCommerce
→ Ticket triage, escalation, and resolution documentation
→ CSAT monitoring, complaint reduction, and SOP creation
→ Knowledge base articles, response macros, and escalation playbooks
✔ 95–100% CSAT scores sustained across email and live chat channels
✔ 400+ tickets resolved per month with 1–24 hr average resolution time
âś” 95% first-contact resolution rate at Green Africa Airline
✔ Certified Virtual Assistant — ALX Africa
✔ English for IT 2 — Cisco
âś” 5-star rated on Upwork across completed contracts
You built your business to serve people well. I make sure every customer and client interaction reflects that, from the first support ticket to long-term retention.
If you need someone who can handle support, own client relationships, and drive customer success from day one, send me a message and I'll respond within a few hours. Let's talk about what your customers need.
Steps for completing your project
After purchasing the project, send requirements so Blessing can start the project.
Delivery time starts when Blessing receives requirements from you.
Blessing works on your project following the steps below.
Revisions may occur after the delivery date.
Review Business Information, Onboarding and Access Set-up
I will review your brand voice samples, escalation rules, and get added to your support platform. I'll confirm everything is in order before handling any live tickets.
Learn Your Support Workflow
I will familiarize myself with your products, services, FAQs, and escalation procedures.