You will get a dedicated email support and website live chat agent!
Project details
As a certified customer care professional with an extensive background in hospitality operations and general business management, I deliver a premium level of service that typical entry-level virtual assistants cannot match. I specialize exclusively in high-efficiency, non-voice chat and email support, meaning your digital ticket queues are cleared with absolute accuracy and speed.
I don't require micro-management. I am trained to master new software databases quickly, manage high-volume customer escalations with natural empathy, and keep your communication channels perfectly organized so you can focus entirely on growing your business.
I don't require micro-management. I am trained to master new software databases quickly, manage high-volume customer escalations with natural empathy, and keep your communication channels perfectly organized so you can focus entirely on growing your business.
Purpose
BusinessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$100
|
Standard
$400
|
Advanced
$800
|
|---|---|---|---|
| Delivery Time | 3 days | 5 days | 7 days |
Number of Hours of Work | 5 | 20 | 40 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support | - |
Frequently asked questions
About Amber
Customer Support Specialist | Chat & Email Operations
Oshkosh, United States - 11:02 pm local time
Holding a Call Center Professionals Certification and pursuing a Bachelor of Business Administration (BBA), I excel at resolving complex client escalations, managing database workflows, and organizing digital communication channels. Having served as a Hotel General Manager, I bring a proven background in business operations, data entry accuracy, and professional conflict resolution to your brand without requiring micro-management.
I am highly organized, efficient with written correspondence, and ready to help manage your customer support inbox or website live chat operations.
Steps for completing your project
After purchasing the project, send requirements so Amber can start the project.
Delivery time starts when Amber receives requirements from you.
Amber works on your project following the steps below.
Revisions may occur after the delivery date.
Onboarding and System Access
I will collaborate with you to gain secure access to your customer service platform (such as Zendesk, Gorgias, or Gmail) and thoroughly review your company's product guidelines, FAQs, and brand tone rules.
Inbox Triage & Ticket Management
I will organize your customer support queue, tagging urgent issues (such as cancellations or shipping adjustments) and systematically resolving general inquiries with high data accuracy.