You will get a dedicated medical virtual assistant for your healthcare practice
Project details
As a dual-specialty Virtual Assistant, I bridge the critical gap between compassionate patient care and highly organized administrative support. While many VAs specialize in either general customer service or medical admin, my profile uniquely combines both worlds to deliver an unparalleled experience for healthcare practices, wellness clinics, and medical businesses.
Why My Approach and Project Stands Out:
The HIPAA-Aware Communicator: I don't just answer calls; I understand the legal and emotional weight behind them. I blend top-tier, empathetic customer service with a strict compliance mindset, ensuring patient data is handled securely.
Medical Terminology Mastery: You won't have to spend weeks training me on basic jargon. From managing electronic health records (EHR) and scheduling complex appointments to verifying insurance and handling "payoff quotes."
Proactive Problem Solving: I look at customer service as a way to optimize your workflow. Whether it is handling influxes of patient queries, troubleshooting scheduling conflicts, or clearing out administrative backlogs, my goal is to free up your physical staff so you can focus entirely on patient care.
Why My Approach and Project Stands Out:
The HIPAA-Aware Communicator: I don't just answer calls; I understand the legal and emotional weight behind them. I blend top-tier, empathetic customer service with a strict compliance mindset, ensuring patient data is handled securely.
Medical Terminology Mastery: You won't have to spend weeks training me on basic jargon. From managing electronic health records (EHR) and scheduling complex appointments to verifying insurance and handling "payoff quotes."
Proactive Problem Solving: I look at customer service as a way to optimize your workflow. Whether it is handling influxes of patient queries, troubleshooting scheduling conflicts, or clearing out administrative backlogs, my goal is to free up your physical staff so you can focus entirely on patient care.
Purpose
PersonalIndustry
Business Services & Consulting, Government & Public Sector, Medical & Pharmaceutical, Telecommunications, WellnessLanguage
EnglishWhat's included
| Service Tiers |
Starter
$50
|
Standard
$120
|
Advanced
$250
|
|---|---|---|---|
| Delivery Time | 7 days | 7 days | 30 days |
Number of Hours of Work | 10 | 20 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | ||
Social Media Replies | - | - | |
Email Support | |||
Live Chat Support | - |
About Sohaeb Nabi
Senior Customer Service Manager | Virtual Assistant Specialist
Dhaka, Bangladesh - 8:17 pm local time
My work has always required strong organization, attention to detail, and the ability to manage multiple priorities at once. I regularly supported senior-level staff by coordinating meetings, managing calendars, arranging domestic and international travel, responding to emails, preparing reports, and making sure daily operations ran smoothly.
Customer service is a big part of my background. I’ve provided professional email support, handled client communication, and acted as a reliable point of contact when needed. I’m known for being dependable, well-organized, and calm under pressure.
I’m comfortable stepping into different roles depending on the situation, including payroll support, personal assistant tasks, and general administrative coordination. Over the years, my work has been recognized with awards such as Employee of the Year, which reflects the care and consistency I bring to my role.
Tools & Systems I’ve Worked With
Microsoft Office (Word, Excel, Outlook), Google Docs, SharePoint, QuickBooks and BigTime, Adobe Acrobat Professional, Yardi Systems, Shopify, and Reamaze. I’m very comfortable with calendars, email systems, and office software and can quickly adapt to new tools.
Alongside full-time roles, I’ve also done freelance work for past employers and clients, assisting with scheduling, travel arrangements, and professional email communication.
After many years in administrative roles, I decided to move into freelancing while completing my degree at University of Liberal Arts of Bangladesh. This allows me to offer reliable, flexible support while continuing my education.
I value clear communication, respect deadlines, and take pride in doing things right the first time. I’m looking forward to working with clients who need a dependable administrative professional they can trust.
Steps for completing your project
After purchasing the project, send requirements so Sohaeb Nabi can start the project.
Delivery time starts when Sohaeb Nabi receives requirements from you.
Sohaeb Nabi works on your project following the steps below.
Revisions may occur after the delivery date.
Understand your practice & requirements
I review your answers, learn your workflow, specialty, and software so I can hit the ground running without wasting your time.
Secure onboarding & access setup
I sign any required NDA, get secure access to your systems, and complete a brief orientation to match your documentation and scheduling style.