You will get a quality resource for email and chat customer support for your business.
Project details
You will get a structured and process-driven approach to every project. I focus on understanding the client’s objective clearly before execution, ensuring accuracy, efficiency, and practical results. My work emphasizes clear communication, organized documentation, and consistent quality standards. Each deliverable is customized to align with business needs, helping improve workflow efficiency, customer experience, and decision-making. I prioritize reliability, timely delivery, and professional formatting so clients receive solutions that are easy to implement and add measurable value.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$99
|
Standard
$199
|
Advanced
$249
|
|---|---|---|---|
| Delivery Time | 5 days | 5 days | 5 days |
Number of Hours of Work | 10 | 20 | 40 |
Scriptwriting | - | - | |
Summary Report | |||
Social Media Replies | |||
Email Support | - | ||
Live Chat Support | - |
Optional add-ons
You can add these on the next page.
Support SOP document (1 process)
(+ 3 Days)
+$49
New agent training guide
(+ 5 Days)
+$49
Inbox audit + improvement report
(+ 4 Days)
+$39Frequently asked questions
About Gaurav
Virtual Customer Support Specialist | JIRA & SAP | | 5+ yrs BPO
Patna, India - 9:41 am local time
I'm a customer support specialist with 5+ years in BPO environments, managing high-volume email, chat using CRM tools like JIRA. I've handled escalations, trained new agents, and built SOPs that reduced resolution times.
What I bring to your business:
— Email & live chat support (50–100+ tickets/day)
— Escalation handling and complaint resolution
— CRM management: JIRA
— New agent onboarding and training
— Social media DM and comment moderation
I'm available full-time across US/UK time zones and respond within hours. If you want a support rep who takes ownership and doesn't need hand-holding — let's talk.
Steps for completing your project
After purchasing the project, send requirements so Gaurav can start the project.
Delivery time starts when Gaurav receives requirements from you.
Gaurav works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 — Requirement Understanding
Review client brief, objectives, and expectations Identify scope, deliverables, and deadlines Clarify tools, data sources, and communication preferences Ask targeted questions to eliminate ambiguity
Step 2 — Project Planning
Break project into structured tasks Define workflow methodology (process map / checklist) Set milestones and timeline Identify dependencies and risks