You will get a dedicated Student Success and Onboarding Manager for your Online Academy
Top Rated
Top Rated
Project details
Are you losing students during the first weeks of your online program? Are refund requests driving you crazy?
As an experienced Account Manager with 6+ years of expertise managing international portfolios and client retention for the U.S. market, I bring corporate-level structure and empathy to your online academy. I don't just answer support tickets. I proactively manage your students' journey so they stay committed, get results, and praise your program.
What I will do for your academy:
Welcome & Kick-off: Manage the initial relationship with new students for a seamless entry.
Goal Setting: Help students define clear priorities and a simple roadmap for their first month.
Proactive Retention: Monitor student progress and step in immediately if someone goes cold or gets stuck.
Founder Reporting: Provide structured internal feedback on student roadblocks, churn risks, and actionable ideas.
Let's turn your students into your best case studies. Choose the tier that best fits your needs, and let's get started!
As an experienced Account Manager with 6+ years of expertise managing international portfolios and client retention for the U.S. market, I bring corporate-level structure and empathy to your online academy. I don't just answer support tickets. I proactively manage your students' journey so they stay committed, get results, and praise your program.
What I will do for your academy:
Welcome & Kick-off: Manage the initial relationship with new students for a seamless entry.
Goal Setting: Help students define clear priorities and a simple roadmap for their first month.
Proactive Retention: Monitor student progress and step in immediately if someone goes cold or gets stuck.
Founder Reporting: Provide structured internal feedback on student roadblocks, churn risks, and actionable ideas.
Let's turn your students into your best case studies. Choose the tier that best fits your needs, and let's get started!
Project Type
Customer SupportWhat's included
| Service Tiers |
Starter
$85
|
Standard
$250
|
Advanced
$450
|
|---|---|---|---|
| Delivery Time | 5 days | 30 days | 30 days |
Number of Revisions | 1 | 2 | 2 |
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NK
Nina K.
May 18, 2026
Account Specialist/Outbound Caller for Corporate Housing Startup (EST hours required)
Maria was excellent at proactively following up, managing accounts, building relationships and trust, and persevering even when presented with challenging tasks.
CM
Cass M.
Sep 16, 2025
Bilingual Spanish/English Paralegal Assistant
JM
Juan M.
Jul 3, 2024
Cold Caller For Real Estate
Great person.
About Maria
Customer Success & Account Manager | US Market
100%
Job Success
Bogota, Colombia - 7:36 am local time
I've spent 6+ years working remotely with U.S.-based clients, managing accounts, handling onboarding, resolving issues, and making sure nothing falls through the cracks. I've worked across corporate housing, renewable energy, and legal support, always as the bridge and main point of contact between the client and the company.
I’m the person clients trust to manage communications, resolve complex issues, and actually fix things. I take ownership and won't rest until the client's issue is fully resolved.
How can I help your team:
— Customer Support & Success: Experienced in handling daily client communications, troubleshooting issues, and maintaining a high satisfaction rate via email, chat, and tickets.
— Onboarding & Account Management: Comfortable managing portfolios of 50+ accounts, welcoming new clients, and guiding them so they get the best experience from day one.
— Team & Project Coordination: Skilled at working alongside internal teams and suppliers to keep everything moving smoothly and on schedule.
— Problem Solving: Calm under pressure, handling difficult conversations or mistakes with empathy and clarity.
Tools I work with: Salesforce, Oracle NetSuite, Quickbase, HubSpot (CRM management), GoHigh Level, Apollo, Slack, Asana, ClickUp, Microsoft 365, Google Workspace.
I'm bilingual (Spanish native, English fluent, 6+ years working exclusively in English) and available more than 30 hours/week.
If you are looking for a reliable, empathetic professional to support your clients and grow your business, let's chat!
Steps for completing your project
After purchasing the project, send requirements so Maria can start the project.
Delivery time starts when Maria receives requirements from you.
Maria works on your project following the steps below.
Revisions may occur after the delivery date.
Kick-off & Strategy Call
I will hold a welcome call with your new students to set clear monthly goals and establish their personalized roadmap.