You will get A Dedicated Virtual Assistant for Customer Service and Support
Project details
Let's face it—running a business is demanding. Your day is likely packed managing customer relationships, orders, and your team, leaving you little time to focus on growth and innovation. That's where I come in. As your dedicated virtual assistant, I specialize in taking those time-consuming customer service and administrative tasks off your plate😌🥰. Here’s how I can help:
1 | Setting up a support desk
2 | Processing orders and shipments
3 | Processing refunds
4 | Handling customer inquiries
5 | Following up on orders, inquiries, etc..)
6 | Preparing meeting minutes
7 | Chasing outstanding payments
8 | Inviting/approving requests to join a
membership community (e.g. Facebook)
9 | Operating live chat
10 | Setting up/updating CRM tools
(Customer Relationship Management)
Let's tackle your Customer support challenges together and keep your workdays smooth and productive.
1 | Setting up a support desk
2 | Processing orders and shipments
3 | Processing refunds
4 | Handling customer inquiries
5 | Following up on orders, inquiries, etc..)
6 | Preparing meeting minutes
7 | Chasing outstanding payments
8 | Inviting/approving requests to join a
membership community (e.g. Facebook)
9 | Operating live chat
10 | Setting up/updating CRM tools
(Customer Relationship Management)
Let's tackle your Customer support challenges together and keep your workdays smooth and productive.
Purpose
BusinessWhat's included
| Service Tiers |
Starter
$100
|
Standard
$300
|
Advanced
$500
|
|---|---|---|---|
| Delivery Time | 30 days | 30 days | 30 days |
Number of Hours of Work | 40 | 80 | 120 |
Scriptwriting | |||
Summary Report | - | ||
Social Media Replies | |||
Email Support | |||
Live Chat Support | - | - |
Frequently asked questions
About Tory
Dedicated Virtual Assistant
Lekki, Nigeria - 2:05 am local time
Most executives and busy professionals know they should be delegating tasks like these. The trouble is, it can be a lot of work to figure out where to start.
So see me as your Victory in solving this problem-I will be your dedicated and flexible Virtual Assistant, helping you with routine personal and administrative tasks to significantly reduce your workload.
As a Virtual Assistant, I will help take care of tedious administrative duties and free up your time to enjoy your personal life.
Ultimately, I am able to handle administrative projects and deliver high-quality work under minimum supervision.
TASK I PUNCH OUT TO INCREASE YOUR PRODUCTIVITY:
Response to emails and phone calls
Schedule meetings
Book travel and accommodations
Plan, organize, and execute office activities and meetings
Manage office logistics
Organize and maintain calendars
Handle administrative tasks such as filing, scanning, and copying
Handle bookkeeping
Complete word processing tasks
Research and organize data
Organize and maintain contacts
Create presentations and documents, as assigned
Manage social media
Gather and organize data for statistical analysis
Train and supervise other administrative staff
Prepare customer spreadsheets and keep online records
Perform market research
Address employees administrative queries
Provide customer service as first point of contact
WHAT I BRING TO THE TABLE:
100% Dedication to the execution of your tasks
Proven experience as a Virtual Assistant and other relevant roles
Familiarity with current technologies, like desktop sharing, cloud services and VoIP
Experience with word-processing software and spreadsheets (e.g. MS Office)
Knowledge of online calendars and scheduling (e.g. Google Calendar)
Excellent phone, email and instant messaging communication skills
Excellent time management skills
Solid organizational skills
Experience using communication tools like Skype, Zoom, Google Meet.
Exceptional written and verbal communication skills with a customer-centric approach.
Tech Savvy: Proficient in using virtual collaboration tools, travel booking platforms, and Microsoft Office suite.
Ability to manage a calendar and schedule appointments
Broad Digital Marketing Knowledge; Email Marketing, Sale funnel, Campaign setup and management...
Proficiency with Microsoft Office tools such as Word, Excel, and PowerPoint
Ability to build, Maintain and update company's website using; Wix, Squarespace, Shopify, GoDaddy, WordPress.
Knowledge of marketing, advertising, and public relations
Excellent organizational skills
Familiarity with social media platforms
Proficiency with cloud-based platforms such as Google Docs, Skype, and other remote team messaging apps
Strong time management skills and the ability to multitask
Skilled in data entry
Database management
Travel arrangements
Calendar Management
Event Planning
Appointment Scheduling
Ability to work in a fast-paced environment, independently, prioritize tasks, and manage time effectively.
High-speed internet connection
Familiarity with CRM tools and proficiency in tracking and analyzing KPIs.
Familiarity with Project Management tools; Notion, Monday, Slack, Trello, Asana, Bitrix24.
A problem-solver mindset, with a firm yet empathetic approach to handling sensitive matters.
MY CERTIFICATIONS RELATING TO MY SERVICES OFFERED:
🥇Canva Design School
🥇HubSpot Sales Representative Professional Certificate
🥇Google Project Management Professional Certificate
🥇Facebook Social Media Marketing Professional
🥇Google Ads Certification
🥇HubSpot Inbound Marketing certification
For high-knowledge, complex, and sensitive tasks—the kind where a deep understanding of you, your personality, your goals, your team, and your clients matters—I offer a dedicated solution. I.e. NDA agreement and other solutions deemed necessary to ensure your privacy is confidential.
Don't hesitate to reach out and share your vision!
Steps for completing your project
After purchasing the project, send requirements so Tory can start the project.
Delivery time starts when Tory receives requirements from you.
Tory works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation:
To discuss your needs, goals, and challenges in a detailed initial consultation to ensure a thorough understanding of the scope and expectations.
Proposal and Agreement:
Prepare and present a tailored proposal outlining the services to be provided, timelines, and pricing. Once agreed upon, both parties will sign a service agreement to formalize the engagement.