You will get a detail-oriented Customer Support (email + chat)
Project details
Looking for a reliable customer support specialist? I provide empathetic, clear, and professional communication via email and chat to help your customers feel valued and supported.
What You’ll Get:
✔ Professional email and chat handling
✔ Customer-friendly, empathetic responses
✔ Issue resolution and follow-ups
✔ Organized support flow to reduce repeat tickets
What You’ll Get:
✔ Professional email and chat handling
✔ Customer-friendly, empathetic responses
✔ Issue resolution and follow-ups
✔ Organized support flow to reduce repeat tickets
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Ecommerce, Education, Engineering, Events Planning, Fashion & Apparel, Food & Beverage, Gaming, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$40
|
Standard
$80
|
Advanced
$150
|
|---|---|---|---|
| Delivery Time | 5 days | 10 days | 30 days |
Number of Hours of Work | 10 | 20 | 50 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6About Maris
Customer Support Specialist | Shopify VA | E-commerce VA
Davao, Philippines - 2:28 am local time
That's where I come in.
I help e-commerce businesses keep their customers happy, their inboxes organized, and their support operations running smoothly. My goal isn't just to answer tickets. It's to make sure customers feel heard, problems get resolved quickly, and business owners can focus on growing their store.
I've supported both Shopify stores and subscription-based businesses, handling:
✔ Customer Service (email, chat, and social media)
✔ Shopify Order Management
✔ Order Tracking & Fulfillment
✔ Refunds, Returns & Replacements
✔ PayPal Disputes & Chargebacks
✔ Subscription Support
✔ Inbox & Ticket Management
✔ Customer Happiness & Retention
I'm comfortable working with tools such as Shopify, Zendesk, Kustomer, Commslayer, PayPal, Stripe, 17Track, and other e-commerce support platforms.
What you can expect from me:
✅ Fast and professional customer support
✅ Warm, human responses (never robotic)
✅ Strong attention to detail
✅ Organized inbox and ticket management
✅ Proactive communication and follow-through
✅ Someone who can work independently and take ownership
If you're looking for someone who genuinely cares about your customers and can help create a positive customer experience while taking work off your plate, I'd love to chat.
Send me a message and let's see how I can help!
Steps for completing your project
After purchasing the project, send requirements so Maris can start the project.
Delivery time starts when Maris receives requirements from you.
Maris works on your project following the steps below.
Revisions may occur after the delivery date.
Review your guidelines, SOPs, and tools for customer support.
Set up access to email/chat platforms and confirm communication flow.