You will get a detailed Executive Assistant for your Administrative Tasks
Project details
I don't do busy work. I solve problems.
While other assistants follow instructions, I study your goals, learn how you think, and anticipate what you need before you ask for it.
What this means for you:
💥 Admin Support: Calendars that support your priorities. Travel that goes smoothly every time.
💥 Social Media Management: Content that converts. Engagement that builds real relationships. Growth you can measure.
💥 Web Research: Strategic insights that give you competitive advantages, not random data dumps.
💥 Project Management: Complex goals broken into achievable milestones. Teams that stay aligned. Deadlines that get met.
💥 Customer Support: Happy customers who become loyal advocates. Problems solved before they escalate.
💥 Email Management: Zero inbox chaos. Important messages prioritized. Professional responses crafted in your voice.
💥 Data Entry: Accurate, organized information that drives better decisions.
You get a strategic partner who thinks three steps ahead, not just someone who completes tasks.
While other assistants follow instructions, I study your goals, learn how you think, and anticipate what you need before you ask for it.
What this means for you:
💥 Admin Support: Calendars that support your priorities. Travel that goes smoothly every time.
💥 Social Media Management: Content that converts. Engagement that builds real relationships. Growth you can measure.
💥 Web Research: Strategic insights that give you competitive advantages, not random data dumps.
💥 Project Management: Complex goals broken into achievable milestones. Teams that stay aligned. Deadlines that get met.
💥 Customer Support: Happy customers who become loyal advocates. Problems solved before they escalate.
💥 Email Management: Zero inbox chaos. Important messages prioritized. Professional responses crafted in your voice.
💥 Data Entry: Accurate, organized information that drives better decisions.
You get a strategic partner who thinks three steps ahead, not just someone who completes tasks.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Energy, Engineering, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Hardware & Electronics, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Transportation & Automotive, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$20
|
Standard
$100
|
Advanced
$300
|
|---|---|---|---|
| Delivery Time | 2 days | 4 days | 7 days |
Number of Revisions | 1 | 2 | 3 |
Number of Hours of Work | 4 | 12 | 72 |
Basic Photo Editing | - | ||
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | - | ||
Travel Planning |
Optional add-ons
You can add these on the next page.
Fast Delivery
+$50 - $400
Additional Revision
+$50
Additional Hour of Work
+$50About Jessica
Customer Service Specialist
Enugu, Nigeria - 11:50 pm local time
𝐀𝐫𝐞 𝐲𝐨𝐮 𝐨𝐯𝐞𝐫𝐰𝐡𝐞𝐥𝐦𝐞𝐝 𝐰𝐢𝐭𝐡 𝐝𝐞𝐥𝐚𝐲𝐞𝐝 𝐫𝐞𝐬𝐩𝐨𝐧𝐬𝐞𝐬, 𝐝𝐢𝐬𝐨𝐫𝐠𝐚𝐧𝐢𝐳𝐞𝐝 𝐬𝐮𝐩𝐩𝐨𝐫𝐭, 𝐨𝐫 𝐞𝐧𝐝𝐥𝐞𝐬𝐬 𝐜𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐭𝐢𝐜𝐤𝐞𝐭𝐬?You are not alone. I help eCommerce, SaaS, and service-based businesses deliver fast, empathetic, and organized customer service while automating the backend to save time and boost retention.
I am a Customer Support Expert and Virtual Assistant with over 5 years of experience providing email, chat, and phone support for eCommerce, SaaS, and service-based businesses. I help streamline communication, boost customer satisfaction, and reduce repetitive tasks using tools like Zendesk, Shopify, and Zapier.
Let’s get your customer experience running like clockwork. Message me to discuss how I can take support off your plate.
In addition to my service expertise, I have recently upskilled in No-Code Automation, helping clients connect their tools and simplify workflows through platforms like Zapier, Make.com, n8n, and HubSpot automation. This means I don’t just answer customer tickets, I create systems that respond faster, track smarter, and deliver measurable impact.
𝐂𝐨𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞
• 𝐌𝐮𝐥𝐭𝐢-𝐂𝐡𝐚𝐧𝐧𝐞𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Expert handling of email, chat, phone, and social media service.
• 𝐄𝐦𝐚𝐢𝐥 & 𝐓𝐢𝐜𝐤𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: 2-hour average response time, zero missed inquiries.
• 𝐋𝐢𝐯𝐞 𝐂𝐡𝐚𝐭: 30-sec response rate with empathetic, real-time communication.
• 𝐂𝐑𝐌 & 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Strong retention and follow-up tracking.
• 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐂𝐚𝐫𝐞: Comment moderation, DMs, and reputation protection.
• 𝐇𝐞𝐥𝐩 𝐃𝐞𝐬𝐤 & 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫t: Escalation, troubleshooting, and documentation workflows.
𝐓𝐨𝐨𝐥𝐬 𝐈 𝐔𝐬𝐞 𝐏𝐫𝐨𝐟𝐢𝐜𝐢𝐞𝐧𝐭𝐥𝐲
𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦𝐬: Zendesk, Freshdesk, Gorgias, Intercom, Help Scout
𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 & 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬: Shopify, WooCommerce, Stripe, PayPal
𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐢𝐨𝐧 𝐓𝐨𝐨𝐥𝐬: Zapier, Make.com, Airtable, n8n, HubSpot
𝐏𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐢𝐭𝐲 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧: Google Workspace, Microsoft Office, Slack, Zoom, Calendly 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Trello, Asana, ClickUp, Notion
𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐚𝐭𝐢𝐬𝐟𝐚𝐜𝐭𝐢𝐨𝐧 𝐑𝐞𝐬𝐮𝐥𝐭𝐬:
95%+ CSAT scores across multiple support channels
90% First-Contact Resolution Rate, reducing customer frustration
40% improvement in customer retention via proactive support
60% fewer customer complaints through preventive communication
If you’re looking for a customer service professional who combines empathy with efficiency and knows how to use automation to scale without losing the human touch.
Send me a message today. I will love to help you build a smarter, more efficient customer support system that truly delights your clients
Steps for completing your project
After purchasing the project, send requirements so Jessica can start the project.
Delivery time starts when Jessica receives requirements from you.
Jessica works on your project following the steps below.
Revisions may occur after the delivery date.
Initial Consultation
After reading the document, you and I would need to discuss further for clarity so as to be on the same page before start
Progress Report
Depending on how long we have for this project, I would send you progress reports every 2 days to keep you informed on how far we've come.