You will get a documented SOP system that turns your know-how into a scalable playbook
Project details
You will get a complete library of clear, easy-to-follow Standard Operating Procedures (SOPs) that document how your business actually runs, so any team member, new hire, or contractor can pick up the work without you having to explain it again and again.
WHAT'S INCLUDED:
- Full audit of the processes you want documented
- Step-by-step SOPs written in clear, plain language
- Checklists and templates for each process
- Process diagrams where they help
- Searchable, organized library in your tool of choice
- A 1-page handoff guide for your team
WHY THIS MATTERS:
Without documented processes, your business depends on you. SOPs free you to delegate, hire confidently, take time
off, or eventually sell. They are the foundation of any business that wants to scale.
DELIVERED IN: Notion, Google Docs, ClickUp, or PDF; your choice.
PERFECT FOR:
- Founders ready to delegate but afraid things will break
- Teams onboarding new hires
- Anyone scaling beyond solo-operator mode
- Businesses preparing for acquisition or investor due diligence
Real result: I built documentation systems that cut my clients' onboarding time by 50% and decision-making time by
30%.
WHAT'S INCLUDED:
- Full audit of the processes you want documented
- Step-by-step SOPs written in clear, plain language
- Checklists and templates for each process
- Process diagrams where they help
- Searchable, organized library in your tool of choice
- A 1-page handoff guide for your team
WHY THIS MATTERS:
Without documented processes, your business depends on you. SOPs free you to delegate, hire confidently, take time
off, or eventually sell. They are the foundation of any business that wants to scale.
DELIVERED IN: Notion, Google Docs, ClickUp, or PDF; your choice.
PERFECT FOR:
- Founders ready to delegate but afraid things will break
- Teams onboarding new hires
- Anyone scaling beyond solo-operator mode
- Businesses preparing for acquisition or investor due diligence
Real result: I built documentation systems that cut my clients' onboarding time by 50% and decision-making time by
30%.
Purpose
BusinessIndustry
Agriculture, Animals & Pets, Architecture & Interior Design, Arts & Design, Audio Services, Beauty & Cosmetics, Biotech, Business Services & Consulting, Construction, Cryptocurrency & Blockchain, Cybersecurity, Data Analytics, Ecommerce, Education, Environmental, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Gaming, Government & Public Sector, Legal, Lifestyle, Logistics & Supply Chain Management, Manufacturing & Storage, Marketing & Advertising, Media & Entertainment, Medical & Pharmaceutical, Music, Nonprofit, Photography, Real Estate, Religion & Spirituality, Retail & Wholesale, Software, Sports & Fitness, Telecommunications, Travel & Tourism, Video Services, Wellness, Writing & PublishingLanguage
EnglishWhat's included
| Service Tiers |
Starter
$125
|
Standard
$249
|
Advanced
$400
|
|---|---|---|---|
| Delivery Time | 4 days | 7 days | 12 days |
Number of Revisions | 2 | 3 | 5 |
Number of Hours of Work | 5 | 12 | 22 |
Basic Photo Editing | - | - | - |
Organize & Classify/Tag Files | |||
Formatting & Clean Up | |||
Project Management Support | |||
Travel Planning | - | - | - |
Optional add-ons
You can add these on the next page.
Add 3 more SOPs
(+ 3 Days)
+$60
Build SOPs in your Click-Up/Notion workspace
(+ 3 Days)
+$80Frequently asked questions
8 reviews
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SS
Shivam S.
Oct 21, 2020
6 Blog posts needed to be written and posted - Good for New writers - will hire in 48 Hours
Again great work delivered, this is the reason you want to repeat working with people who are real professionals, I will definitely hire again.
SS
Shivam S.
Oct 12, 2020
New Writers Needed For Video Promotion in Social Media - Good for New Freelancers
A great performance again. Understood each and ever aspect of the job and delivered on time. I will hire again.
SS
Shivam S.
Sep 11, 2020
6 Blog posts needed to be written and posted - Good for New writers - will hire ASAP
Understood the job requirements and gave 500% effort to complete it exactly the way needed, I will hire again
JW
Jeremiah W.
Sep 6, 2020
SEO CONTENT WRITER NEEDED
JG
Joseph G.
Aug 11, 2020
Roof plan
Milly is awesome! She worked excellently and delivered the work within deadline. I highly recommend her on architecture projects. Looking forward to hire her in the near future.
About Millicent Makena
Executive Virtual Assistant | AI Workflows & Ops for Founders & CEOs
Chuka, Kenya - 4:17 pm local time
I'm Millicent, an Executive Virtual Assistant with 5+ years supporting C-suite leaders, founders, and entrepreneurs across the US, UK, EMEA, and APAC. I don't just do tasks; I build systems, automate workflows, and free up your time so your business runs cleaner, faster, and smarter.
WHAT I DO BEST:
- Executive Support: Inbox & calendar management, travel coordination, meeting prep, confidential correspondence, expense tracking
- Operations & Project Management: SOPs, workflow design, ClickUp/Asana/Trello, cross-team coordination, process documentation
- AI & Automation: I build AI agent workflows (OpenAI, Claude, Zapier, Clay) that automate repetitive admin work; most VAs cannot offer this
- CRM & Client Ops: HubSpot management, client onboarding, lead tracking, follow-up sequences
- Research & Data: Market research, financial research, data extraction, database management
PROVEN RESULTS:
- Led a research initiative, archiving 40,000+ verified financial sources for AI training
- Reduced executive decision-making time by 30% through workflow systems
- Cut manual admin work by 60% by deploying multi-agent AI automation
- 98% client satisfaction across 50+ freelance projects
- Improved email response time by 40% for executive clients
MY EDGE:
Most VAs handle tasks. I design systems that handle themselves. With a background spanning executive support, AI agent development, and large-scale research operations, I bring a rare blend of admin precision and tech fluency to high-growth teams.
TOOLS I USE DAILY:
Google Workspace, ClickUp, Asana, Trello, Notion, HubSpot, Slack, Zoom, Clay, Zapier, Loom, Calendly, Vimcal, Canva, ChatGPT, Claude, Gemini, Otter.ai, but not limited to.
Ready to reclaim your time? Send me a message; let's chat about what's slowing you down and how I can help.
Steps for completing your project
After purchasing the project, send requirements so Millicent Makena can start the project.
Delivery time starts when Millicent Makena receives requirements from you.
Millicent Makena works on your project following the steps below.
Revisions may occur after the delivery date.
Discovery Call (Day 1)
30-min kickoff to align on which processes to document and what success looks like.
Process Capture (Day 1-3)
Interview you (via Loom/Zoom) or review your Loom recordings/notes to capture each workflow.