You will get A English-Spanish Virtual Assistant specialized in Email Customer Service.
Project details
I will provide bilingual (EN/ES) customer service support for e-commerce stores and small businesses, specializing in:
✔ Email & chat support (10 tickets per hour, fast & accurate)
✔ Refund handling & order issues
✔ Appointment booking & sales follow-ups
What sets me apart?
✅ Bilingual premium support that feels human, not scripted
✅ Organized and proactive — I keep customers happy while you focus on growth
✅ International experience and tools like Zendesk, Gorgias, HubSpot, and Salesforce
📌 Availability: Monday to Saturday, after 2:00 PM Colombia time (UTC -5) / 7:00 PM UTC / 3:00 PM EST / 12:00 PM PST
Let’s make your customers happier and your business more efficient!
✔ Email & chat support (10 tickets per hour, fast & accurate)
✔ Refund handling & order issues
✔ Appointment booking & sales follow-ups
What sets me apart?
✅ Bilingual premium support that feels human, not scripted
✅ Organized and proactive — I keep customers happy while you focus on growth
✅ International experience and tools like Zendesk, Gorgias, HubSpot, and Salesforce
📌 Availability: Monday to Saturday, after 2:00 PM Colombia time (UTC -5) / 7:00 PM UTC / 3:00 PM EST / 12:00 PM PST
Let’s make your customers happier and your business more efficient!
Purpose
BusinessIndustry
Ecommerce, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$99
|
Standard
$149
|
Advanced
$189
|
|---|---|---|---|
| Delivery Time | 3 days | 4 days | 5 days |
Number of Hours of Work | 18 | 24 | 30 |
Scriptwriting | - | - | - |
Summary Report | - | - | - |
Social Media Replies | |||
Email Support | |||
Live Chat Support |
Optional add-ons
You can add these on the next page.
Additional Hour of Work
+$6Frequently asked questions
About Oscar
Virtual Assistant EN/ES | Operational Support for Busy Business Owners
Bogota, Colombia - 8:22 am local time
You started it to grow, to lead, and to create freedom but now you're doing everything.
That's where I come in.
I'm a bilingual virtual assistant (English/Spanish) who understands how a CEO thinks. I know you don't have time to explain every little thing twice. I know you're carrying 10 conversations in your head at once. And I know that every hour you spend on repetitive tasks is an hour you're NOT closing a deal, serving a client, or making a decision that actually moves the needle.
Here's what I take off your plate:
✅ Email & calendar management — you'll never miss a meeting or an important message again
✅ Project coordination — tasks get done, deadlines get met, no chasing needed
✅ Social media scheduling & basic content support (Canva, Buffer, Later)
✅ CRM updates & client follow-ups
✅ Research, reports & data organization
✅ Notion / Trello / Asana workspace setup and management
✅ Any recurring task that's stealing your focus
✅Edit short videos with Cap Cut
I specialize in working with:
— Coaches & consultants who need to scale.
— Marketing agencies that need reliable behind-the-scenes support
What makes me different?
I don't just execute tasks. I think about your business. I anticipate what you need before you ask. I flag problems before they become fires. And I communicate proactively so you always know where things stand without having to ask.
You make better decisions when you're not exhausted. My job is to make sure you get there.
Let's talk. I offer a discovery call to understand your needs and show you exactly how I can help.
Steps for completing your project
After purchasing the project, send requirements so Oscar can start the project.
Delivery time starts when Oscar receives requirements from you.
Oscar works on your project following the steps below.
Revisions may occur after the delivery date.
Step 1 Onboarding & Setup
I review your requirements, brand guidelines, FAQs, and tools (email, chat, CRM). If needed, we schedule a short call to clarify expectations.
Step 2 Customer Support Implementation
I start handling your customer support (emails, chats, refunds, and follow-ups) following your brand voice and tone. Updates are shared regularly.