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You will get a Fantastic and Reliable Customer Service Advisor
Project details
A little bit about me....I've been running my own Virtual Assistance & Recruitment company for the last 2 years, which has involved a mixture of personal assistant duties, travel, recruitment, bookkeeping, administration and customer service. I’ve had a varied role over the last 4 years but my bread and butter is sales and customer service.
I've been heavily involved in assisting start-ups and young companies over the last 2 years and have taken on similar projects within customer service for retail companies. My role involved answering tickets on their CRM system and social media platforms but also being available to answer queries on their online chat. I implemented some changes to their process to cut down time and these are still being used today. We used a system called Zendesk which pulled all the relevant channels into one place to insure no queries were missed, we communicated through slack and used google documents to track missing payments or parcels. We had weekly catch up meetings using google hangouts but I have experience with many other systems and software's.
I've been heavily involved in assisting start-ups and young companies over the last 2 years and have taken on similar projects within customer service for retail companies. My role involved answering tickets on their CRM system and social media platforms but also being available to answer queries on their online chat. I implemented some changes to their process to cut down time and these are still being used today. We used a system called Zendesk which pulled all the relevant channels into one place to insure no queries were missed, we communicated through slack and used google documents to track missing payments or parcels. We had weekly catch up meetings using google hangouts but I have experience with many other systems and software's.
Purpose
BusinessIndustry
Beauty & Cosmetics, Business Services & Consulting, Ecommerce, Education, Engineering, Events Planning, Fashion & Apparel, Financial Services, Food & Beverage, Logistics & Supply Chain Management, Sports & Fitness, Travel & TourismLanguage
EnglishWhat's included
| Service Tiers |
Starter
$660
|
Standard
$1,323
|
Advanced
$2,100
|
|---|---|---|---|
| Delivery Time | 7 days | 14 days | 30 days |
Number of Hours of Work | 30 | 60 | 100 |
Scriptwriting | - | - | |
Summary Report | - | - | |
Social Media Replies | - | ||
Email Support | |||
Live Chat Support |
About Sarah
Brand/Account Manager - Specialising in Amazon, Walmart, eBay
Manchester, United Kingdom - 9:18 am local time
I have been heavily involved with Amazon, Ebay, Shopify and Walmart. This involved helping companies and brands in many different industries including:
Jewellery, skin care, hair care, health and beauty, clothing, supplements, alcohol, coolers & drinkware books, electronics, hardware, automotive, home & garden, white goods, filtration systems, and many more.
I have also worked within many different Amazon marketplaces including UK, Europe, US, Australia and the Middle East, so can assist companies in expanding into these if required.
Main Skills:
Amazon Account Management
Amazon, Shopify, Ebay Listing creation
People Management
Strategy Creation
Reporting
Team Delegation & Liaison
Customer/Client management
Order management
PPC Advertising
Troubleshooting
Product Research
Basic Website Design
Amazon account creation
Shopify account creation
Verification, suppression and suspension issues
FBA stock management
Brand Management
Store Management
Deal creation and marketing
Category Approval
Content Creation
Basic photo Editing
Amazon/ Shopify Listings & Inventory Management
Basic Bookkeeping
Project Management
Research - competitor & pricing
Invoicing, credits and refunds
Administration & Data Entry
Software/Systems:
Cobalt
Powerbi
Helium 10
Asana/Click Up/Notion/Planner
Linnworks
Canva
Slack/Teams/ Googlemeet
Googlesuite/ Microsoft office
Previous Experience Involved:
Customer Service
I have assisted many retail companies with their customer enquiries including order chasing, order processing, complaint management, order tracking, liaising with suppliers, invoicing & administration. I have used many different systems and software including:
- Zendesk
- Xsellco/Edesk
- Google Docs
- Microsoft Office
- Google Hangouts
- Slack
- Dropbox
- Onedrive
- Xero
- Sharepoint
- Plus many more
Recruitment
Previous to this I worked in Recruitment for 8 years and had my own recruitment company for 2 years. I have worked as an internal recruiter for many start ups, implementing recruitment strategies and assisting with their recruitment drives.
I can work on short term projects or long term projects assisting with recruitment drives and implementing a strategy or giving advice on the market.
Steps for completing your project
After purchasing the project, send requirements so Sarah can start the project.
Delivery time starts when Sarah receives requirements from you.
Sarah works on your project following the steps below.
Revisions may occur after the delivery date.
CRM System Management
Answering customer emails, chasing orders, placing orders
System Management
Creating Invoices, sending invoices