VV
Vanessa V.
Nov 28, 2022
Implementation Specialist
You will get a fantastic and well-rounded E-commerce assistant with quality output
Top Rated Plus
Let a pro handle the details
Buy Store Management services from Krismarie, priced and ready to go.
See how it works
You will get a fantastic and well-rounded E-commerce assistant with quality output
Top Rated Plus
E-Commerce Management
Administrative and e-commerce store management service with customer support.
- Delivery Time 30 days
- Management Duration (Days) 30
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
30 days
delivery —
Jan 10, 2024
Revisions may occur after this date.
Upwork Payment Protection
Fund the project upfront. Krismarie gets paid once you are satisfied with the work.
Let a pro handle the details
Buy Store Management services from Krismarie, priced and ready to go.
See how it works
Project details
You will be able to hire a well-rounded e-commerce assistant with customer support skills to help you along the way, which will help you focus more on how to scale up your business.
Platform
Amazon, eBay, Shopify
Language
English
$2,000
- Delivery Time 30 days
- Management Duration (Days) 30
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
Frequently asked questions
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RS
Ruby S.
Jul 16, 2021
Customer Service Rep for e-Commerce Company
Krismarie is an asset to any company that hires her, she has great ideas, is super punctual and organized, and is a joy to work with. We have loved working with her on our most recent project and couldn't have completed it without her.
AV
Al V.
Sep 23, 2020
General Admin
AV
Al V.
Sep 23, 2020
General Admin
KR
Karly R.
Aug 24, 2020
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About Krismarie
E-commerce, Help Desk Support, Admin & Customer Support
E-commerce, Help Desk Support, Admin & Customer Support
100%
Job Success
Henrico, United States
- 4:00 am local time
HELP DESK TECHNICIAN / TECH SUPPORT - SUPERVISOR
I'm a BS Information Technology graduate with practical experience as a System Administrator and a Help Desk Technician/Engineer for a software development company in New Zealand for over nine years. In my role, I managed scheduling and software installations and resolved technical issues, including networking problems and software troubleshooting. I also specialized in product training and provided diligent after-sales support to customers across diverse regions, including Australia, the United Kingdom, New Zealand, and Asia. My hands-on experience and passion for IT make me well-suited to tackle your projects efficiently and effectively.
TASKS, TOOLS & APPLICATIONS:
Microsoft CRM;
Help Desk/Ticket Support System;
Inbound Phone Support /Outbound Phone Support;
Email Support / Phone Support;
Live Chat via LogMeIn Remote Desktop Software;
Software End-user Product Training;
Product Software Installation;
Managed and trained the technical support team;
As a supervisor, I took on the vital responsibility of evaluating my team's performance and ensuring they consistently provided high-quality support to end-users. I did so by upholding the standards set by our valued clients, using these benchmarks to guide and improve our service.
CUSTOMER SUPPORT TEAM & MANAGER / E-COMMERCE ADMIN ASSISTANT
As an E-Commerce Customer Support Representative, I've been instrumental in helping numerous clients effectively manage and expand their e-commerce businesses. My primary focus has been on Amazon, including various models like Dropshipping, Private Label, Fulfillment by Amazon (FBA), and Shopify.
TASKS:
Process Orders;
Managed Ticketing System
Order confirmation and shipping status monitoring;
Answer any product and service inquiries such as refunds and returns;
Monitor Return Requests;
Provided support via email, chat, and phone;
I'm an accomplished Customer Support Manager with a proven track record in leading teams. In my role, I trained and onboarded new hires to ensure they delivered top-quality support to end-users according to client standards. I also managed team schedules and efficiently addressed escalated customer concerns. My focus on fostering a positive environment and streamlining operations has consistently delivered excellence in customer support.
OTHER EXPERIENCES:
SALES REPRESENTATIVE - As an outbound caller, I specialize in reaching prospective clients through cold calling, primarily focusing on promoting exceptional goods, products, and services within specific industries our clients offer. I aim to efficiently connect with potential customers, whether to secure appointments or facilitate the sale of our client's exceptional offerings.
CERTIFICATION SPECIALIST - I had the privilege of being part of a globally renowned company, such as Google, where my responsibilities encompassed the critical role of assessing and evaluating applicants within the hiring process. This involved meticulous scrutiny of their ability to adhere to the company's intricate yet standardized data entry protocols, with an unwavering focus on maintaining the highest standards of accuracy in their work.
DATA ENTRY CONTRIBUTOR - I worked for a globally competitive company. My role involved entering sensitive information into the client's database and following specific project guidelines. The job required intense attention to detail, 100% accuracy, and the ability to follow complex instructions while meeting deadlines.
OTHER SKILLS:
E-commerce Store Management
Customer Support and Help Desk/ Technical Support
HTML and basic coding
Website Design and Migration
Data Entry and Processing
Other administrative tasks
Steps for completing your project
After purchasing the project, send requirements so Krismarie can start the project.
Delivery time starts when Krismarie receives requirements from you.
Krismarie works on your project following the steps below.
Revisions may occur after the delivery date.
Scope of the job
Please describe or list the tasks that you need help with.