You will get a fantastic and well-rounded E-commerce assistant with quality output
Top Rated
Top Rated
Project details
You will be able to hire a well-rounded e-commerce assistant with customer support skills to help you along the way, which will help you focus more on how to scale up your business.
Platform
Amazon, eBay, ShopifyLanguage
EnglishWhat's included $2,000
These options are included with the project scope.
$2,000
- Delivery Time 30 days
- Management Duration (Days) 30
- Inventory Management
- Order Management
- Customer Assistance
- Payment Processing
- Product Offers & Promotions
- Reporting
Frequently asked questions
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Krismarie is an asset to any company that hires her, she has great ideas, is super punctual and organized, and is a joy to work with. We have loved working with her on our most recent project and couldn't have completed it without her.
About Krismarie
Customer Support Specialist | 3PL, Operations & Admin Assistant
100%
Job Success
Henrico, United States - 3:43 pm local time
Whether you operate under a dropshipping, private label, or white-label business model, I support both customer inquiries and operational tasks. With over 10 years of experience in technical support and e-commerce customer service, I help businesses and growing brands not only with the day-to-day customer support tasks but also strengthen operations—addressing issues, preventing recurring problems, and supporting order, inventory, and fulfillment workflows. I also offer small-scale fulfillment services for clients, from order processing to shipping, to help keep operations running smoothly & cost-efficient.
I also work as a reliable virtual assistant, supporting day-to-day administrative needs and helping businesses stay organized and efficient. I’m quick to learn new systems and tools, and I enjoy stepping in where help is needed to support the team and improve the overall cs experience.
Core Expertise
• Ecommerce Operations & Order Management
• Omnichannel Customer Experience (Email, Chat, Phone)
• Fulfillment, Shipping & Returns Management
• Refunds, Exchanges & Escalation Handling
• Order Status, Product Inquiry, and Customer Retention
• SOP Creation & Process Optimization
• Team Support, Training & Workflow Management
• Gorgias AI Agent Setup
Platforms & Marketplaces
• Shopify, WooCommerce
• TikTok Shop
• Amazon (Dropshipping, Private Label, FBA)
CUSTOMER SUPPORT MANAGER + FULFILLMENT OPERATIONS
Creator-Led Brand Launch & Operations Company
• Managed customer support and fulfillment operations, ensuring smooth order flow from purchase to delivery
• Oversaw order monitoring, shipping status, and fulfillment coordination, proactively addressing delays or issues
• Led daily customer support operations across email, chat, and phone, including escalations and refunds
• Created and maintained SOPs for support and fulfillment processes to ensure consistency and efficiency
• Coordinated with internal teams and fulfillment partners to support on-time and accurate order fulfillment
• Monitored post-purchase issues (returns, exchanges, replacements) to maintain customer satisfaction
• Supported team workflows and service standards to align customer experience with operational goals
ECOMMERCE CUSTOMER SUPPORT & OPERATIONS LEAD
Supporting Entrepreneurs & Growing Brands | Shopify, Amazon, eBay, TikTok
• Managed end-to-end order support, from order processing and shipping coordination to post-purchase care
• Oversaw daily customer support operations across email, chat, and phone, including escalations, refunds, and returns
• Monitored fulfillment and shipping updates, proactively addressing delays or order issues
• Managed and improved ticketing workflows to support timely responses and clear communication
• Created and maintained SOPs for customer support and order operations to keep processes consistent and organized
• Led training and onboarding for new team members to align with service and workflow standards
• Managed team schedules and escalations, supporting efficiency and customer satisfaction
• Fostered a positive, collaborative work environment that supported reliable operations and support quality
HELP DESK TECHNICIAN / TECH SUPPORT - SUPERVISOR
CALLISTA - SOFTWARE COMPANY
Technical Support & IT Operations
• Omnichannel technical support (chat, email, phone) with a customer-centric approach
• Troubleshooting software, hardware, network, and configuration issues
• Ticket management and timely issue resolution
• Remote troubleshooting using secure access tools
• User training & after-sales support for software and systems
• Maintained documentation for issues, resolutions, and reporting
• Collaborated on complex escalations and trained new help desk agents
• Collected user feedback to improve support processes
Systems & Tools
• Cloud-based reservation systems
• Microsoft CRM
• Microsoft Office & Outlook
• LogMeIn Remote Access
• IP Phone Systems
EXECUTIVE ADMIN ASSISTANT / CONTRACTING MANAGER
IMO / INSURANCE AGENCY
• Owned the full contract lifecycle for agents and carriers, ensuring compliance, accuracy, and operational efficiency
• Led agent onboarding and enablement, streamlining access to products, systems, and services
• Managed contract escalations and issue resolution, balancing policy adherence with relationship management
• Maintained audit-ready documentation and records, supporting reporting and regulatory needs
• Built and maintained strong partnerships with agents, carriers, and affiliates
• Designed and implemented SOPs to standardize workflows and support scalable operations
• Delivered training and ongoing support to improve adoption, performance, and operational consistency
Steps for completing your project
After purchasing the project, send requirements so Krismarie can start the project.
Delivery time starts when Krismarie receives requirements from you.
Krismarie works on your project following the steps below.
Revisions may occur after the delivery date.
Scope of the job
Please describe or list the tasks that you need help with.