Upwork home
Sign up
Project Catalog
DesignDesign
Video & AudioVideo & Audio
Development & ITDevelopment & IT
MarketingMarketing
Writing & TranslationWriting & Translation
MoreMore

You will get a fantastic and well-rounded E-commerce assistant with quality output

Krismarie T.
Krismarie T.
4.9
Top Rated
Preview image

Let a pro handle the details

Buy Store Management services from Krismarie, priced and ready to go.

You will get a fantastic and well-rounded E-commerce assistant with quality output

Krismarie T.
Krismarie T.
4.9
Top Rated
Preview image

Let a pro handle the details

Buy Store Management services from Krismarie, priced and ready to go.

Project details

You will be able to hire a well-rounded e-commerce assistant with customer support skills to help you along the way, which will help you focus more on how to scale up your business.
Platform
Amazon, eBay, Shopify
Language
English
What's included $2,000 These options are included with the project scope.
$2,000
  • Delivery Time 30 days
  • Management Duration (Days) 30
    • Inventory Management
    • Order Management
    • Customer Assistance
    • Payment Processing
    • Product Offers & Promotions
    • Reporting

Frequently asked questions

4.9
47 reviews
96% Complete
(45)
1% Complete
(0)
4% Complete
(2)
1% Complete
(0)
1% Complete
(0)
Rating breakdown
Availability
4.9
Deadlines
4.8
Skills
4.8
Quality
4.9
Cooperation
4.9
Communication
4.9

VV

Vanessa V.
4.60
Nov 28, 2022
Implementation Specialist

RS

Ruby S.
5.00
Jul 16, 2021
Customer Service Rep for e-Commerce Company Krismarie is an asset to any company that hires her, she has great ideas, is super punctual and organized, and is a joy to work with. We have loved working with her on our most recent project and couldn't have completed it without her.

AV

Al V.
5.00
Sep 23, 2020
General Admin

KR

Karly R.
5.00
Aug 24, 2020
Looking for Full-Time Remote Employees and Supervisors of Remote Employees to complete short survey Thanks for participating in our survey!

NN

Niketa N.
4.45
Aug 8, 2020
Customer service help for our Jewelry ecomm business Thanks for all your help Krismarie!
Krismarie T.

About Krismarie

Krismarie T.
E-Commerce Customer Support | IT Help Desk | Executive Assistant - VA
100% Job Success
4.9  (47 reviews)
Henrico, United States - 9:53 am local time
With over 10 years of experience in technical support, help desk operations, and e-commerce customer service, I am seeking full-time or part-time opportunities where I can leverage my skills to drive results. My background enables me to go beyond typical customer support tasks by focusing on delivering real solutions, enhancing company performance, and boosting customer satisfaction.

I am also a highly capable virtual assistant, adept at managing various administrative tasks to help streamline your business operations. I quickly learn new systems and technologies, allowing me to adapt and contribute meaningfully to any team.

SYSTEMS & APPLICATIONS:
• Customer Support via Chat, Phone and Email
• Shopify, WooCommerce, TikTok Shop & Amazon (Dropshipping, Private Label & FBA)
• Gorgias and Zendesk
• Returns App. ex. Loop and other fulfillment app
• Remote Access Software
• GoHighLevel CRM and Email Marketing
• SEO Fundamentals Training
• MS Office Applications
• WordPress
• Order Management System

E-COMMERCE CUSTOMER SUPPORT REPRESENTATIVE
SHOPIFY / AMAZON / EBAY / TikTok SELLERS

Key Responsibilities:
• Order Processing: Skillfully managed order intake and processing within a dynamic e-commerce environment.
• Ticketing System Management: Oversaw and improved the ticketing system to ensure efficient issue resolution and customer communication.
• Shipping and Order Confirmation Monitoring: I tracked all shipping updates and order confirmations to provide customers with timely and accurate information.
• Customer Inquiry Resolution: Handled a broad range of customer inquiries, including complex issues related to refunds, returns, and general product questions.
• Return Request Monitoring: Vigilantly managed and resolved return requests to maintain high customer satisfaction.
• Support Across Multiple Channels: Provided exceptional support through email, chat, and phone, ensuring comprehensive coverage and responsiveness to customer needs.

LEADERSHIP AS A CUSTOMER SUPPORT MANAGER:
SHOPIFY / AMAZON / EBAY / TikTok SELLERS

As a Customer Support Manager, I led a dedicated team, focusing on high standards and excellent service delivery:

• Training and Onboarding: Trained and onboarded new hires, ensuring alignment with our high service standards.
• Team Scheduling and Issue Escalation: Managed team schedules and effectively handled escalated • customer concerns, improving overall team efficiency and customer satisfaction.
• Positive Work Environment: I am focused on creating and maintaining a positive work environment, contributing significantly to streamlining operations and delivering consistent excellence in customer support.

HELP DESK TECHNICIAN / TECH SUPPORT - SUPERVISOR
CALLISTA - SOFTWARE COMPANY

• Technical Support: Provided comprehensive technical support to Callista's clients via chat, email,
and phone, addressing a wide range of IT-related issues with professionalism and a customer-centric
approach.
• Issue Resolution: Successfully resolved technical problems, including software and hardware issues,
network connectivity problems, and software configuration challenges.
• Ticket Management: Efficiently managed support tickets, ensuring timely and appropriate responses to user inquiries and concerns.
• User Training: Assisted clients in understanding and utilizing various software applications, hardware,
and IT systems for after-sale support.
• Remote Troubleshooting: Conducted remote troubleshooting to resolve issues promptly, optimizing
user productivity.
• Documentation: Maintained thorough records of support interactions, issues, and resolutions for
reference and reporting.
• Collaboration: Collaborated with colleagues to address complex technical challenges and shared
expertise to resolve issues efficiently.
User Feedback: Gathered user feedback to enhance support processes and improve overall user
satisfaction.
• Training New Help Desk Agents: Successfully trained newly hired help desk agents, ensuring they had
the skills and knowledge needed for adequate support.
Systems and applications:
• Cloud-based reservation system
• Microsoft CRM
• Microsoft Office
• MS Outlook
• LogMeIn Remote Access Software
• IP Phones

EXECUTIVE ADMINISTRATIVE ASSISTANT / CONTRACTING MANAGER
IMO / INSURANCE AGENCY

• Efficiently oversee the end-to-end contract lifecycle and maintenance of agreements with agents and carriers.
• Streamline the onboarding process for new agents, ensuring efficient access to products and services.
• Handle contract-related disputes and conflicts with professionalism, aiming for amicable resolutions.
• Maintain accurate and organized contract records and documentation for auditing and reference purposes.
• Develop and nurture strong relationships with insurance agents, carriers, and affiliates, facilitating collaboration and mutual success.
• Facilitate training and support for agents and affiliates, enabling them to navigate the contract system effectively and maximize their potential.

Steps for completing your project

After purchasing the project, send requirements so Krismarie can start the project.

Delivery time starts when Krismarie receives requirements from you.

Krismarie works on your project following the steps below.

Revisions may occur after the delivery date.

Scope of the job

Please describe or list the tasks that you need help with.

Review the work, release payment, and leave feedback to Krismarie.